ServiceNow Learning 153: Save the knowledge article as PDF (2024)

FAQs

How to export knowledge article to PDF in ServiceNow? ›

For exporting the knowledge articles with images, open the knowledge article in the printer-friendly version and then export it to PDF. To open a knowledge article in printer-friendly version, you can either select 'Printer-friendly version' from the system settings or you can append sysparm_media=print to the URL.

From here you can go to the settings (gear icon next to your profile), and select Print friendly view. Then from there you can use the browser print function to print to PDF.

Editing Published Knowledge Articles

As a fulfiller, you can edit a knowledge article by clicking the Edit button at the top of any article. You must be logged in to the fulfiller view of ServiceNow for this option to be available.

Provides support for PDF conversion and PDF field handling. This API is part of the ServiceNow PDF Generation Utilities plugin (com. snc. apppdfgenerator) and is provided within the sn_pdfgeneratorutils namespace.

Open the PDF in Acrobat and select Convert from the top tools bar. Alternatively, from the All tools menu, select Export a PDF. The various formats to which you can export the PDF file are displayed. From the Convert panel, select image format and then from the drop-down, select the desired image file format.

Save as PDF is easy to understand, save current document as PDF file what will change title and/or extension in document tab in Photoshop, for example, and you will continue working with saved PDF file. Export as PDF means export current file as PDF but keep file as it is in .

How do I download and save an article? ›

Download a page from Chrome to read offline

On your computer, open Chrome. Go to a page you want to save. Choose where you want to save the page. Select Save.

Click a three-line menu button next to a column (or right-click between columns) of the report and click Export. It does not matter which column you choose in a list report. All columns will be exported. Select desired report output type.

Easy Import

Navigate to Knowledge > Articles > All. Right-click on the list header and select Import.

In the process of creating knowledge article, we have two types of article type-HTML and WIKI.

Create Ticket

Step 1 - Add all the text to your knowledge article and Save. Step 2 - Drag the files from your desktop that you want to attach and drop them into the SN knowledge article. Those file names will then be displayed in the top of your knowledge article header (same as photo files).

Open the Microsoft Access database you want to convert objects from into PDFs. Double-click on the type of object you want converted, for instance a Report. Click on File->Print (or press Ctrl+P) and from the list of Printers select novaPDF. Click on OK.

Choose File > Create > Create Multiple PDF Files. Choose Add Files and then use the dropdown menu at the top of the window to indicate if you'll be choosing files or folders. Select your files or folders. Click OK, then fill out the Output Options dialog box and click OK again.