Sent money by mistake? Here's how to reverse your UPI transaction (2024)

New Delhi,UPDATED: Oct 26, 2023 16:01 IST

Reversing a UPI (Unified Payments Interface) transaction on your payment app can be a bit tricky, as UPI transactions are typically immediate and irreversible. However, there are some cases in which you may be able to request a reversal or refund:

Here are the steps to reverse a UPI transaction on your payment app:

1. Contact the receiver immediately: If you have made a UPI payment to the wrong person, the first thing you should do is contact them immediately and ask them to refund the payment. If the receiver is cooperative, they can simply reverse the transaction on their end.
2. Contact your bank or UPI app provider: If the receiver is unable or unwilling to refund the payment, you can contact your bank or UPI app provider for assistance. You will need to provide them with the transaction reference number (UTR), date, and amount of the transaction. They will then initiate a UPI Auto-Reversal process on your behalf.
3. Follow up with your bank or UPI app provider: The UPI Auto-Reversal process can take a few days to complete. During this time, it is important to follow up with your bank or UPI app provider to check on the status of your reversal.

Note: UPI transactions can only be reversed if they are still in a pending or failed status. Once a transaction has been successful, it cannot be reversed.

Here are some additional tips:

• Be careful when entering the UPI ID or mobile number of the recipient. Double-check the details before making the payment.
• If you are unsure about a merchant, it is always best to cross-check their details before making a payment.
• Keep track of your UPI transactions and report any unauthorised transactions to your bank or UPI app provider immediately.