Send money - Google Pay Help (2024)

You can use Google Pay to send money to friends and family in India using your mobile device. You’ll need an internet connection, an Indian bank account and an Indianphone number.

You can find people to send money to if they’re nearby or you can search for them by their:

  • Name
  • Phone number
  • UPI ID (typically friendname@bankname)
  • Bank Account and IFSC code

Send money to someone anywhere in India

To pay one of your contacts, no matter where in India they are:

  1. Open Google PaySend money - Google Pay Help (1).
  2. From the bottom of the screen, tap "New Payment"
  3. Search for the person or contact you want to send money.
  4. Once you select the person/contactare provided, in next screen, enter the amount.
    • Make sure you enter the correct details. Once you send the money, the transaction can’t be cancelled.
  5. Tap Pay.
  6. Enter the amount and description and select the form of payment.
  7. Tap Proceed to pay.
  8. Enter your UPI PIN.

When the money has been sent, you’ll get a notification. You'll also receive an SMS from your bank with the debited amount.

Note:If your transaction to your contact’s bank account fails, the bank might debitthe money from your bank account and then refund it. In this case, you will receive two SMSes, one for the debit and the second for the refund.

Send money through UPI ID or VPA

Important: If your contact has a Virtual Payment Address (VPA) or a Unified Payment Interface (UPI) ID with another UPI or bank app, you can use it to send money through the Google Pay app.

  1. On your mobile device, open the Google Pay app Send money - Google Pay Help (2).
  2. Tap New.
  3. From the list of payment options, tap UPI ID or QR.
  4. Enter the recipient's UPI ID.
  5. Tap Verify Send money - Google Pay Help (3)Ok.
    • If you entered an incorrect UPI ID, to try again, enter the correct ID.
  6. At the bottom, tap Pay.
  7. Enter the amount and description.
  8. Tap Proceed to pay.
  9. Enter your UPI PIN.

Tips:

  • After the money is sent:
    • You get a notification.
    • The bank sends a text message with the debited amount.
  • If the transaction is unsuccessful, the bank can debit the money from your bank account then refund it. In this case, the bank sends a text message for the debit and another for the refund.

Send money through a QR code

To send money, you can scan a QR code through Google Pay.

  1. On your mobile device, open the Google Pay app Send money - Google Pay Help (4).
  2. At the top right, tap More Send money - Google Pay Help (5)Send money - Google Pay Help (6)Scan QR code.
  3. Scan the QR code.
  4. At the bottom, tap Pay.
  5. Enter the amount and description.
  6. Tap Proceed to pay.
  7. Enter your UPI PIN.

Tips:

  • After the money is sent:
    • “Success” shows on the screen.
    • The bank sends a text message with the debited amount.
  • If the transaction is unsuccessful, the bank can debit the money from your bank account then refund it. In this case, the bank sends a text message for the debit and another for the refund.

To find your QR code:

  1. On your mobile device, open the Google Pay app Send money - Google Pay Help (7).
  2. At the top left, tap More Send money - Google Pay Help (8)Send money - Google Pay Help (9)Display QR code.

Send money to external bank account

To pay one of your contacts, no matter where in India they are:

  1. Open Google PaySend money - Google Pay Help (10).
  2. Tap “New payment”in the screen, it will take you to payment options where you need to tapBank transferoption.
  3. Once you chose bank transfer, the screen will ask for following details.
    1. Recipient Name
    2. Recipient account number and re-enter once again.
    3. IFSC code
  4. Once above inputs are provided, in next screen, enter the amount.

Note:Make sure you enter the correct details. Once you send the money, the transaction can’t be cancelled.

  1. Tap Pay.
  2. Enter the amount and description and select the form of payment.
  3. Tap Proceed to pay.
  4. Enter your UPI PIN.

When the money has been sent, you’ll get a notification. You'll also receive an SMS from your bank with the debited amount.

Note:If your transaction to your contact’s bank account fails, the bank might debitthe money from your bank account and then refund it. In this case, you will receive two SMSes, one for the debit and the second for the refund.

Send money through UPI ID or VPA

Important: If your contact has a VPA or a UPI ID with another UPI or bank app, you can use it to send money through the Google Pay app.

  1. On your mobile device, open the Google Pay app Send money - Google Pay Help (11).
  2. Tap New.
  3. From the list of payment options, tap UPI ID or QR.
  4. Enter the recipient's UPI ID.
  5. Tap Verify Send money - Google Pay Help (12)Ok.
    • If you entered an incorrect UPI ID, to try again, enter the correct ID.
  6. At the bottom, tap Pay.
  7. Enter the amount and description.
  8. Tap Proceed to pay.
  9. Enter your UPI PIN.

Tips:

  • After the money is sent:
    • You get a notification.
    • The bank sends a text message with the debited amount.
  • If the transaction is unsuccessful, the bank can debit the money from your bank account then refund it. In this case, the bank sends a text message for the debit and another for the refund.

Send money through a QR code

To send money, you can scan a QR code through Google Pay.

  1. On your mobile device, open the Google Pay app Send money - Google Pay Help (13).
  2. At the top right, tap More Send money - Google Pay Help (14)Send money - Google Pay Help (15)Scan QR code.
  3. Scan the QR code.
  4. At the bottom, tap Pay.
  5. Enter the amount and description.
  6. Tap Proceed to pay.
  7. Enter your UPI PIN.

Tips:

  • After the money is sent:
    • “Success” shows on the screen.
    • The bank sends a text message with the debited amount.
  • If the transaction is unsuccessful, the bank can debit the money from your bank account then refund it. In this case, the bank sends a text message for the debit and another for the refund.

To find your QR code:

  1. On your mobile device, open the Google Pay app Send money - Google Pay Help (16).
  2. At the top left, tap More Send money - Google Pay Help (17)Send money - Google Pay Help (18)Display QR code.

Common reasons why you can’t find someone

In Google Pay, the “Allow people to find you” setting isn’t automatically turned on.

If this setting isn’t turned on, a person isn’t searchable unless you’re already connected to them on Google Pay.

To turn on the “Allow people to find You” setting, the receiver must complete the following steps.

  1. Open the Google Pay app Send money - Google Pay Help (19).
  2. On the Payscreen Send money - Google Pay Help (20), at the top right, tap your profile picture or Account Send money - Google Pay Help (21).
  3. Tap Settings Send money - Google Pay Help (22) Privacy and Security Send money - Google Pay Help (23) How people find you on Google Pay.
  4. Select Allow people to find you.

You can search for someone in your contacts with their name, phone number, or email:

  • If a person is in your device contacts, you can search for them with their name.
  • If a person isn’t in your device contacts, you can search for them with their email address or phone number.

Do you have issues with your recent peer to peer transactions?

Click the button below

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Next steps

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Send money - Google Pay Help (2024)

FAQs

Send money - Google Pay Help? ›

Check if you have a valid bank account on Google Pay.

If you don't have a valid bank account on Google Pay, you'll need to first link an account to send or receive money. If you have a valid bank account added to Google Pay, move to the next step.

Why isn't I able to send money from Google Pay? ›

Check if you have a valid bank account on Google Pay.

If you don't have a valid bank account on Google Pay, you'll need to first link an account to send or receive money. If you have a valid bank account added to Google Pay, move to the next step.

What number is 1 855 492 5538 for Google Pay? ›

You may obtain information about your Google Wallet Balance by calling 1-855-492-5538. This information, along with a sixty (60) day history of Card Account transactions, is also available online at wallet.google.com. You will not automatically receive paper statements.

How to chat with Google Pay customer care? ›

Option 1 - Call Google Pay India Support number: Customers can reach the Customer Care number toll free at 1-800-419-0157. Option 2 - In-app support: Customers have an option to initiate chat support for all Complaints. Customers have an option to submit in-app ticket(s) for certain Complaints.

Why is my Google money not working? ›

Check whether the billing address for your payment method matches the address in your GPay settings. If they don't match, update your address in Google Pay and try the transaction again.

Does Google have a support live chat? ›

Sign up with Google

To create a LiveChat account with your Google account, go to accounts.livechat.com and click on Create an account.

Does Google have 24hr customer service? ›

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days.

What is the difference between Google Pay and Google Wallet? ›

Google Wallet allows consumers to hold a wallet balance, send and receive money from friends in the United States, and use a plastic card in stores and online. Google Pay allows users to tap and pay in stores and use/redeem loyalty cards, gift cards, and offers in store.

Why is Google Pay going away? ›

The app's discontinuation is part of a company strategy to simplify its digital payment options, by moving customers onto a more comprehensive solution — with Google Wallet storing digital items alongside payment cards and already boasting three times the user numbers of Google Pay.

Can I transfer money from Google Pay to Cash App? ›

You can't send money directly from Google Pay to a Cash App account, but there is a workaround. The only way to use Google Pay and Cash App together is to add your Cash App Card to your Google Wallet. Then you'll be able to withdraw money from your Google Pay balance to your Cash App debit card.

Why is Google Pay not working? ›

If Google Pay isn't working make sure your card is set up correctly on your device. To make a purchase in-store, you need to have the NFC settings turned on in your device settings. Then open the Google Pay App and ensure your device screen is active. Purchases cannot be processed if the screen is inactive or locked.

Why is my bank not letting me transfer money? ›

There are a few reasons why your bank transfer can be rejected: The bank account you're transferring from may not have enough funds in it to make the transfer. The bank account you're transferring from may be closed. The login credentials for the bank account you're transferring from have been updated.

Why can't I use my Google Pay balance? ›

Common reasons for an unsuccessful payment made with your Google Pay balance are: You may have reached the transaction limits. You may have insufficient funds in your Google Pay balance. If the amount in your Google Pay balance is smaller than the transaction amount, the transaction will be unsuccessful.

What is the daily limit exceeded Google Pay? ›

Yes, you can transfer ₹50,000 through Google Pay in one transaction as long as it does not exceed the daily limit of ₹1,00,000. Why is My GPay Showing 'Limit Exceeded'? his message appears if you've tried to send more than ₹1,00,000 in one day across all UPI apps or more than 20 transactions in one day.

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