Security & Fraud Center | Online Security | Empower FCU (2024)

A regular email is just like a postcard. You can write whatever you want, but anyone who gets access to it between you and the recipient can read the whole thing.

In contrast, a secure email is like a private and confidential envelope with an address window, only even better. Everyone can see who it is addressed to, but only the recipient can open it to see what it contains.

RECEIVING A SECURE MESSAGE

Because the message is secured, you may need to take a few easy steps to prove that you are the intended recipient. Two scenarios are possible:

SCENARIO 1

Decryption (opening the envelope) happens automatically for you because your system uses the same email encryption system that we do. It was sent securely, yet you can read it just like any other email.

SCENARIO 2

You get a message that looks like this:
Security & Fraud Center | Online Security | Empower FCU (1)

This is not the email that the sender sent. This is a message telling you that a secure message is waiting for you.

Here are the steps you need to follow:

1. Click on the blue “Read the message” button. You will be sent to a website asking you to sign in using a Microsoft account (if you have one), or a one-time password. If you have a Microsoft account associated with the email address this message went to, simply sign in and you’ll see the secure email.

Security & Fraud Center | Online Security | Empower FCU (2)

If you do not, or if you’re not sure, or if you have any difficulties, pick the one-time password option instead.

2. After you click on “Or, sign in with a one-time passcode” you will get to a page asking for a passcode. The passcode is sent to the same email account that the secure email was sent to, so check your inbox.

Security & Fraud Center | Online Security | Empower FCU (3)

It will look something like this.

Security & Fraud Center | Online Security | Empower FCU (4)

3. Type in the code and click “Continue.”

Security & Fraud Center | Online Security | Empower FCU (5)

4. That is it. The email and any attached documents that were sent to you can now be accessed.

FREQUENTLY ASKED QUESTIONS

  1. Isn’t there a simpler way? Actually once you try this you’ll probably find that it’s very easy. Click the button to see the mail, click for a one-time passcode, type it in and you’re done. And if you have problems you can always call Empower and we’ll help you through it.
  2. Does this work on a mobile phone? Absolutely. In fact, most of these screenshots are from a cell phone.
  3. Can I reply securely?Yes you can, from the same webpage where you opened the secure email that was sent to you.
Security & Fraud Center | Online Security | Empower FCU (2024)

FAQs

What phone number is 855-961-1602? ›

First State Bank & Trust helps protect our customers by monitoring transactions to detect possible fraud. You may receive texts or calls from our Fraud Detection Message Center to verify transactions periodically. Fraud Detection Message Center phone calls/texts originate from 855-961-1602.

What is the phone number for empower FCU fraud? ›

If someone requests sensitive details or your one-time passcode, verify you're speaking with us by hanging up and calling us directly at 800.462. 5000. Your security matters, and we're here to help safeguard your financial well-being.

Is a text from 86975 real? ›

WSFS Card Fraud Alerts – Short Code: 86975

The text message will include WSFS Bank's name, the last four digits of your account number, and information about the suspicious transaction which triggered the fraud alert. Additionally, it will provide you with options to confirm the activity as valid or as unrecognized.

What is the number for RCU fraud protection? ›

Report suspicious activity or suspected fraud.

You can call 800-341-9911 to report suspicious activity or suspected fraud on your Royal Credit Union accounts.

Are 855 numbers legitimate? ›

You may get calls from the 855 area code for various reasons. The 855 toll-free number is a pre-fix used by many legitimate businesses. Like any other phone number, it can also be used by spammers and scam operations who mass distribute robo calls or use deceptive practices.

What happens if I call an 855 number? ›

What is an 855 area code number? An 855 number is a toll-free number, meaning it's free for callers to dial. No matter the distance, your leads, clients, and other stakeholders can speak with you in real-time without worrying about the cost.

What number is 844 773 6797? ›

If you suspect fraud

Call Empower's Customer Care Center at 844-773-6797 so we can add additional protections to your account.

What is FCU in fraud? ›

Related Definitions

Fraud Control Unit (FCU means the team entrusted with the responsibility to perform and/or oversee investigations of the reported frauds.

What is the phone number for member one FCU fraud? ›

When in doubt – stop what you're doing, hang up, and call us at 800.666. 8811. or visit one of our retail center locations.

Can someone spy on my SMS? ›

Spyware or Malicious Apps: Malicious software or spyware installed on your phone can grant unauthorized access to your text messages. Cloud Backups: If you have enabled cloud backups for your text messages, they may be accessible to others if they gain access to your cloud storage account.

Do banks call you for suspicious activity? ›

Your bank may or may not contact you if there is suspicious activity on your account. Sometimes they do and sometimes they don't.

Is 833 735 1892 a legitimate number? ›

Valid numbers for this vendor our fraud monitoring vendor, Enfact, are 1-833-735-1894 for calls and 1-833-735-1892 for texts or SMS 37268. At Northwest Bank, your security is our priority.

What is security service federal Credit Union fraud number? ›

What should I do if I suspect fraud on my account? Contact us immediately. Call 1.800. 527.7328 or visit a nearby branch.

How do I report a scammer to Security Bank? ›

Report any encountered fraud activities
  1.  Security Bank Fraud Hotline. 8-814-2696.
  2.  Viber. +63917-893-0111.
  3.  For Phishing Attempts. ➡️ Click here to report.

What is the number for UniBank fraud detection? ›

If your suspect your UniBank accounts have been impacted by fraud, contact UniBank immediately at 800.578. 4270.

Who called me from 855 area code? ›

The 855 area code is mostly used for business numbers. There are no restrictions on the type of company that can use this prefix, but it is most popular with businesses that have to handle a large volume of incoming calls. This includes, for example, sales teams, marketers, customer support services, and call centers.

What area code is 855 belong to? ›

Here's the answer. The 855 area code numbers are toll-free numbers not tied to any specific location in the USA. When your customers or anyone else calls an 855 number, the callers won't have to bear the charges of the call.

What country code is * 855? ›

Cambodia (country code +855)

Does government use 855 area code? ›

Who uses 855 area code phone numbers? 855 area code phone numbers are typically used by businesses to receive calls for their customer service departments, sales, and marketing. Businesses choose to use 855 toll-free numbers because their customers can call them for free, and they are easy to remember.

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