Scotiabank Help Centre (2024)

FAQs

How do I contact Scotiabank from outside Canada? ›

Call us toll-free at 1(800) 4SCOTIA (if you're in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you're anywhere else in the world. Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.

If you want to talk to a person online, the Scotiabank chatbot can connect you directly with a live chat customer care advisor.

If you've already entered your password incorrectly 5 times, you'll be locked out of the system for several hours before you can try again. If you don't remember your password, please click on our 'Forgot Password' link. This will direct you to a secure area where you can replace the forgotten password.

If your chequing account, savings accounts, debit card, or Mastercard is locked, or you can't unlock your card on the app, please call us at 1-800-472-6842 or visit one of our branches.

Your ScotiaCard^® is enabled with Visa^* Debit that allows you to shop online and worldwide – while paying¹ directly from your bank account! Enjoy shopping at thousands of merchants online, pay in-store in the US and at international retailers.

You can use the service in most countries but some don't allow encrypted data to be sent over a public phone network. If you're in doubt, check with the relevant consulate or embassy before using Online Banking outside the UK.

Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company's website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.

As the only bank with scale across Canada, U.S. and Mexico, and with a strategic presence in Latin America, Europe and Asia Pacific, we're uniquely positioned to provide seamless connectivity across global markets.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

Why did Scotiabank lock my account? ›

If you enter your password incorrectly three times, your account will be locked for security reasons.

As noted above, a frozen account likely means you won't have access to your money until the situation is resolved. You can't take out cash, and scheduled payments won't go through.

Open the Scotia app. Tap More on your home screen, then Contact Us, then Connect with Scotia chat. Choose from the menu of common topics or ask the Scotiabank chatbot your question.

Call us toll-free at 1(800) 4SCOTIA (if you're in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you're anywhere else in the world. Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.

Absolutely. There are three easy ways to access your Scotiabank accounts while outside of Canada: Online and mobile banking Sign in to your account online or in the app to view your account, transfer funds, pay bills and more.

Global reach

Send money globally, including to the United States, United Kingdom, India, Philippines, China, France and many more.

If you still have problems please contact Customer Support at 1- 800-265-5613 or via email at [email protected] during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.