FAQs
"No Display" issue on a Samsung TV refers to a problem where the television is not showing any picture or video. It might be caused by the power supply, an improper input or source selection, or a fault with the TV's internal hardware or software.
How do I reset my Samsung TV when the screen is black? ›
Power off your Smart TV and disconnect the plug from the outlet. After about a minute, reconnect the plug and press the power button on your TV. This 'Soft Reset' is a method in which data is not erased and menu settings will automatically be restored.
What to do if the TV is on but no display? ›
Soft Reset
- Unplug your TV for 60 seconds. Don't just turn it off.
- Hold the power button down for 30 seconds after it's unplugged.
- Count slow on those 60 seconds or use a watch.
- Plug your TV back in and check for a picture. If it's working, you are done.
- If not, go to the next step.
There are two ways you can force a restart on your device:
- Press and hold the Power button (or Side button) and Volume down button for 20 seconds.
- On devices with removable batteries, remove the battery for 60 seconds, and then reinsert it.
Restart the TV and check if the issue is resolved.
- Turn off the TV and unplug the AC power cord (mains lead).
- Keep the TV unplugged for 2 minutes.
- Plug in the AC power cord (mains lead) and turn on the TV to check its status.
You may need to adjust settings like brightness, contrast, or resolution to restore picture visibility. If the menu does not show up on your screen, you may need to do a factory reset. To factory reset your TV when the screen is black, consult your television's user manual for specific instructions.
Why has my Samsung TV screen gone dark? ›
To reduce power consumption, the Motion Lighting function adjusts the brightness of your screen in response to on-screen movements. Try disabling this function if your screen appears dark or flickers when watching fast videos.
Why is my TV working but not the screen? ›
Faulty HDMI Connection: One of the most frequent causes of sound without picture in TV is a faulty HDMI connection. Check if the HDMI cable is securely plugged into both your TV and the device you're trying to connect, such as a cable box, gaming console, or streaming device.
Why is my TV dark all of a sudden? ›
Ensure your TV's software is current by accessing the support or update feature within your TV's settings. Inspect the Energy Saving Features: Today's TVs often come with built-in energy-saving features that can inadvertently dim your screen. Look for a setting named 'Energy Saving' or 'Power Saving' on your TV's menu.
How do I know if my TV backlight is broken? ›
Common Symptoms of Backlight Failure
- No picture on the screen, but sound is still audible.
- Dim screen even with brightness settings adjusted to the maximum.
- Flickering screen which may stabilize after some time or continue persistently.
- Uneven brightness across the screen, with some areas darker than others.
Discharging or cold booting your TV drains the charge and resets the main board. If something really weird is happening, try this: with the TV on, press and hold the power button on your Samsung TV remote until the TV turns off and back on. When the TV comes back on, everything should be back to normal.
Why is my TV screen black but I have sound on Samsung? ›
Black Screen Samsung TV But Has Sound
In particular, try these: Unplug your Samsung TV from the power, wait for a minute and plug it back in. Make sure your HDMI cable is fully inserted, or move it to another socket. Perform a factory reset.
Why won't my Samsung TV turn on but the red light is on? ›
2 If the red standby light comes on, then your TV has power from the working outlet. This means there is an issue with the original outlet, or the surge protector if you were using one. 3 If the TV still won't turn on and the red standby light is still blinking, this is a sign that something is wrong with your TV.
Why did my Samsung TV screen go dark? ›
If the function that automatically adjusts the video brightness according to the surrounding brightness of the TV is set to On, your screen may automatically become brighter or darker while watching TV. If your TV is flickering or dimming sporadically, you may need to disable some energy efficiency features.
