Sail & Sign Onboard Account (2024)

Sail & Sign Account Opened with a Credit Card or Debit Card

• Guests may activate their Sail & Sign account on Carnival.com, My Cruise Manager,Online Check-in prior to their cruiseor on the first day of the cruise at embarkation.
• On embarkation day, an initial bank hold of up to $200 (depending on cruise length) is placed on all credit card and debit card accounts to verify that the card is valid:
  • 2 -6 day cruise: $100 USD for eachstateroom charged using the same credit card or debit card
  • 7days or longer: $200 USD for each stateroomcharged using the samecredit card or debit card
• If the guest replaces a credit card or debit card previously used, the hold will remain on the account during the cruise andwill remain on theaccount for one or more days after the cruise depending on theissuing bank's hold policy, limiting access to funds.
• As money is spent throughout thecruise, additional holds on bank funds are obtained. This will result in multiple amounts being held.
  • If a credit card is presented, this will reduce the amount available on the credit card for other purchases.
  • If a debit/check-cashing card is presented, the hold will restrict the available cash in the checking account.
• On the day thecruise returns, Carnival immediately settles the guest's account with theirbank for the total amount of theironboard expenses. Holds will remain on theaccount for one or more days depending on theissuing bank's hold policy, limiting access to funds.
• For Debit Card Holders, if usingthis form of payment, thebank will process the final total spent on the guest's Sail & Sign account plus retain the bank holds processed, per the bank policy.
• The bank is responsible for releasing any pending holds from the guest's account.
• Please Note: Carnival is not able to expedite the release of bank holds. The guest will need to contacttheir bank for assistance.

Acceptable Cards

• Visa Card and Visa Gift Card
• MasterCard and MasterCard Gift Card
• An ATM/Debit Cashing Card may be used as long as it is a registered MasterCard or Visa Card.
• The Discover Card and Discover Gift Card
• American Express Card and the Carnival Corporation Reward Card from American Express
• Diner's Club and Diner's Club Gift Card
• JCB Card only

Note: Gift Cards may also be referred to as 'secured' or 'pre-loaded' credit cards or 'Travel Funds Card'.

Unacceptable Cards

• Gift Cards and Travel Funds Cards issued by: American Express andOptima
• Keychain (mini) credit cards
• The American Express 'Persona Select'
• ATM/Debit Cashing Card other than those registered by MasterCard or Visa Card.

Sail & Sign Account Opened with Cash or Traveler's Checks

• Guests may activate their Sail & Sign account on Carnival.com, My Cruise Manager,Online Check-in, or on the first day of the cruise at embarkation.
• Guests must deposit cash (USD currency only) or Traveler's Checks (USD currency only) at Guest Services on the first day of the cruise.The following minimum cash deposits are recommended:
  • 2 - 4 day cruise: $100 USD per person
  • 5 - 8 day cruise: $200 USD per person
  • 9 days or longer: $350 USD per person
• Guests may add additionalcash to their account by visitingthe Guest Services desk on board.

Please Note: If you need tochange or confirmyour initial payment option,go to Carnival.com and click on Manage My Booking. Log in and access Online Check-in, Onboard Expenses:

• If changing credit card number or debit card number, use DELETE feature and add new credit card or debit card information.
• If changing from cash to credit card/debit card or vice versa, use DELETE feature and change your payment preference.

Use of a Credit Card by a Third Party/Guest

We are able to accept a credit card (from a non-sailing individual) to set-up an onboard expense account for a third party/guest. During the Online Check-in process, a form titled 'Letter of Authorizationfor Use of a Credit Card by a Third Party' can be located in the Onboard Account Set-Up FAQs. Th form must be printed, completely filled out and signed by the credit cardholder. At embarkation, the guest will need to present the following:

• The completed 'Letter of Authorizationfor Use of a Credit Card by Third Party' form - the signature on the letter of authorization must match the signature on the back of the credit card.
• A legible copy of the credit card with signature (both sides, front and back). It is not required for guests to carry the physical credit card with them on board.
• A legible copy of the non-sailing individual's government issued photo identification (ID) showing the signature (for example, a Driver's License).

Any inquiries regarding your Sail & Sign account after your cruise, please contact Guest Careat [email protected] with a detailed email and include pertinent cruise information (guest name, ship, cruise departure date, booking number, stateroom number). Ifyou are requesting an itemized statement, please fill out ourform located on the footer of Carnival.com (under Customer Service), Post-Cruise Inquiries.

• The cardholding guest must be an authorized signer by the card-issuing bank.
• Each onboard expense account must have a designated account owner.
• The account owner may choose to authorize additional guests on his or her account. The maximum number of guests per account is 15.
• A guest may only be activated on one account.
• Every guest must be a member of an account in order to obtain a complete Online Check-in status.
• Account owners must be at least 18 years of age at the time of sailing and will be automatically assigned charging privileges to the account.
• Minors must have an account. The account owner has the option to set spending limits or notallow charging privileges to their account. This can be set-up during Online Check-in or on board atthe Guest Services Desk.
• Cruise service gratuities will be charged to the account unless they are prepaid.
• The amount charged to the account for service gratuitieswill be deemed undisputed unless a request to modify is received prior to disembarking the ship.
• If the credit/debit card method of payment is selected, charges incurred by those authorized will be billed to the credit/debit account entered.
• Actual credit/debit cards must be present at the time of embarkation.
• You can use your Sail and Sign® Card or Folio in lieu of cash or a credit card for your transactions with various participating Vendors. The term Vendor may include, but is not limited to, shops, stores, concessionaires, excursion providers, stands, markets, restaurants, and other third parties engaged in providing goods, services, food, beverages and entertainment to Carnival’s Guests while ashore at certain ports of call owned, operated or managed by Carnival or its Affiliates. Affiliate means any Carnival Corporation affiliated legal entity purchasing goods or services from a Vendor if other than Carnival.
• When you use your Sail and Sign® Card or Folio, you are agreeing to buy the good or services indicated in the transaction from Carnival or its Affiliates and that you will pay the amounts indicated on your Sail and Sign® Folio in accordance with the discussion below regarding payment of your final statement.
• Your Sail and Sign® Folio serves as your receipt for the goods and services you have purchased from Carnival or its Affiliates.
• In the event that your purchase is from an Affiliate of Carnival, you understand that Carnival is acting as such Affiliate’s agent only in collecting payment from you and that your payment to Carnival satisfies your obligation to such Affiliate.
• The cardholder is responsible for amended charges discovered after the authorized guest(s) disembark the vessel.
• Carnival will not be held responsible for any bank imposed overage or insufficient funds charges on debit/check cashing cards or credit cards.
• Any inquiries regarding your Sail & Sign account after your cruise, please contact Guest Careat [email protected] with a detailed email and include pertinent cruise information (guest name, ship, cruise departure date, booking number, stateroom number). Ifyou are requesting an itemized statement, please fill out ourform located on the footer of Carnival.com (under Customer Service), Post-Cruise Inquiries.