How-to
Taking a trip generally means spending your own time and money. So you want to be sure you find a place that suits you perfectly. Here are some tips to help you travel with confidence, knowing you’ve made the right decision.
Find what’s right for you
First of all, find a space that suits your needs by using our many search filters. When you spot a place you really like, take time to read through the Host’s profile and listing description, paying special attention to the amenities, house rules and the cancellation policy.
Read the ratings and reviews
We always recommend reading feedback from other guests as a great way of finding the right fit. You’ll find ratings on subcategories like cleanliness and accuracy, as well as detailed reviews from fellow travellers. Guests can only leave a review after their trip, so you can feel confident that the feedback in a review is from someone who actually stayed there.
Need more info? Learn how reviews for stays work.
Review the safety features
It’s a good idea to check for smoke and carbon monoxide detectors on the property, which you can find in the list of amenities under Home safety.
Read more about smoke and carbon monoxide detectors in our Help Centre.
Get answers from the Host
Our secure messaging tool is a safe and easy way for you to ask a potential Host any questions you may have before you book. After booking, you can also message them to coordinate check-in, ask additional questions and keep in touch throughout your trip. Learn more about contacting Hosts.
Always communicate and pay on Airbnb
Keep yourself, your payment and your personal information safe by staying on our secure platform throughout the entire process – from communication to booking and payment. You should never be asked to transfer money, provide credit card information or otherwise pay a Host directly. If this happens, please report it to us immediately.
Do a safety check
Once you arrive, it’s a good idea to locate safety information and relevant emergency equipment, such as the fire extinguisher or first aid kit. If you’re not sure where something is, don’t hesitate to ask your Host. It’s always better to be prepared.
Research local travel alerts and warnings
Whether you’re travelling with Airbnb or not, it’s wise to research your destination ahead of time and check with your local embassy for any travel warnings or special requirements. For example, travellers from the USA should check with the US Department of State for visa information and travel warnings. Learn more on our Host & guest safety page.
We’re here to help
If there’s an emergency in progress, please contact local emergency services or law enforcement authorities for assistance.
For other safety issues, we’re available 24 hours a day. Read more about how to contact us in our Help Centre.
Remember: In an emergency, or if your personal safety is threatened, contact local police or emergency services immediately.
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