Safe folder not working - Files by Google Community (2024)

FAQs

Why my safe folder is not opening? ›

Make sure that you are entering the correct PIN or pattern to unlock the Safe folder. Try restarting your phone in Safe Mode. To do this, turn off your phone and then turn it back on while holding down the Volume Down button. Once your phone has restarted in Safe Mode, try opening the Safe folder again.

To view or use files in the Safe folder, you simply open Files, tap the Safe folder icon, and enter your PIN or Pattern, and you'll get access to those files. And that's all there is to safeguarding files in the Android Files app. This is a great way to protect sensitive information on your phone.

What do i do?" Answer: You will have to reset the safe folder in the setings of the app. This will wipe all of the files in the safe folder. Recovery is not possible.

If your safe door refuses to open, it is possible that the lock is jammed or that there is a problem with the locking mechanism. If you have a key safe, the key may be bent or the lock damaged. If you have a code safe, the electronic lock may not be working properly.

Many times, minor issues can be resolved just by restarting the device. If you haven't already, please give it a try. Next, let's ensure that your device's software and Secure Folder app are up-to-date. To do this, go to your phone's Settings, then navigate to Software Update and choose Download and install.

If you forget the PIN or pattern of your Safe Folder, you will not be able to access it and probably the only way to access it is to remember your PIN or pattern. There is no way to reset your password without losing data.

You can't decrypt those files. The only way safe folder files are insist to move is moved out of safe folder and then send it to new phone. Hope this helps.

You can then move the file back to the safe folder after backing it up. If you have deleted a file from a safe folder without backing it up, check the trash. Open the Files app > left menu > Trash and review the contents to restore any files you wish. Items are not backed up from the safe folder.

The main difference between a Safe folder and a Locked folder is that you can store any type of files including photos, videos, and documents in the Safe folder. Whereas, the Locked folder can store only photos and videos.

How do I reset the secure folder? ›

press and hold the files you want to move. At the top, tap More > Move out of Safe folder.

Navigate to the folder that used to contain the file or folder, right-click it, and then select Restore previous versions. If the folder was at the top level of a drive, for example C:\, right-click the drive, and then select Restore previous versions.

Reset BIOS settings

If Windows won't boot in Safe Mode, it is possible that your motherboard's BIOS is not set correctly. To enter the BIOS settings, depending on the model of your motherboard, you need to press the corresponding key on the keyboard.

The folder won't open when clicked on Windows. You need to double-click it. You can also right-click the folder and select Open to open it. If you want to open a folder in a new window, you can press the Ctrl key on your keyboard and double-click the folder.