Rocket Mortgage Review 2024 | Bankrate (2024)

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Rocket Mortgage Review 2024 | Bankrate (1)

NMLS: 3030

Editor's take

Rocket Mortgage pioneered the all-online loan application, and it still sets the standard in many ways today, with J.D. Power ranking the lender second for mortgage origination customer satisfaction and first for mortgage servicer satisfaction in 2023. Still, while the lender offers conveniences like a seamless app and verified approval letters, its rates are often higher than those at banks and other lenders.

Bankrate Score

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

4.6

Rating: 4.6 stars out of 5

Bankrate Score

Customer Rating

Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.

To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.

4.8

Rating: 4.81 stars out of 5

2,602 ratings

Loans offered

Conventional, jumbo, FHA, VA, refinancing and more

Min. credit score required

620 for conventional loans, 680 for jumbo loans, 580 for FHA loans, 580 for VA loans

Nationwide availability

All U.S. states

Min. down payment

3% for conventional loans, 10%-15% for jumbo loans, 3.5% for FHA, none for VA loans

Recent customer reviews

The customer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, thePrivacy Policy, or the Terms of Use.

Rating: 1 stars out of 5

Worst experience ever

Totally dishonest folks promising the rate to be less than 6.5 a day ago and all of sudden jumping it to 6.7 for the loan estimate! And the worst part was hiding the information! How can you not count 2% (earnest money) of the 20% down in the closing costs! I lost trust in RMortgage in that one inst...

Y
WA(Aug 25, 2024)

Rating: 1 stars out of 5

Danger. Be careful. Many promises

Wanted a simple home equity loan. They pressured me into combining both existing mortgage (at 4%) and original loan ask of 50k. Equity of 400k in home. Decent credit. Promised things to push me into more of a loan

Doreen S.
FL(Aug 20, 2024)

Read 19 customer reviews for Rocket Mortgage

Rocket Mortgage overview

Rocket Mortgage is the leading mortgage lender in the U.S., closing $78.7 billion in loans in 2023. As the biggest mortgage originator, it handles large volumes of conventional loans, FHA mortgages and VA mortgages. Its offerings include a 1 percent conventional loan and an equity product to help homeowners take advantage of higher home values.

Bankrate insight

When taking out a conventional loan, first-time buyers are required to put at least 3 percent down. Rocket's ONE+ program lowers that minimum to just 1 percent, covering the remaining 2 percent through a grant.

Pros and cons of Rocket Mortgage

Pros

  • Scores highly customer service

  • Contact options include chat and screen-sharing

  • Up to $10,000 rebate for buying and selling through affiliate Rocket Homes

Cons

  • Rates often higher than average

  • No branch locations

  • No USDA loans

How Bankrate scored Rocket Mortgage

  • Affordability: Rocket Mortgage’s rates consistently run above Bankrate’s averages, and you’ll pay some lender fees.
  • Availability: Rocket works with borrowers nationwide, and it recently added home equity loans to its product mix.
  • Borrower experience: J.D. Power gives the lender high marks for customer satisfaction, in part thanks to its all-digital mortgage process.

Affordability: 8.4/10

Rocket Mortgage isn’t the cheapest option out there. The lender’s advertised rates are often higher than Bankrate’s national averages, and you’ll also pay lender charges, such as origination and rate-lock fees.

Availability: 10/10

Rocket Mortgage lends in every state in the country, and offers a wide range of loan options that can serve just about every type of borrower. Plus, the lender accepts credit scores as low as 580 for FHA loans and VA loans, so those with subpar credit who are otherwise eligible for a loan could still qualify. The lender also offers the Fresh Start program to pair borrowers who need help improving their credit with financial consultants. The program is free and available by calling 800-769-6133.

Borrower experience: 9.3/10

While Rocket Mortgage does have its share of customer complaints, the lender ranks near the top for customer satisfaction in the mortgage industry, according to J.D. Power. The lender is also the gold standard as far as experience. If you have a regular job, every part of the mortgage application process can happen online (if you’re self-employed, you’ll need to connect with a human at some point). The lender has a mobile app that allows you to get preapproved, upload documents and e-sign from your phone. If you want additional assistance, the lender offers customer assistance via online chat seven days a week.

Bankrate staff insights

"Their app is very easy to use, which I appreciate since I hate calling 1-800 numbers. I can log in quickly and immediately see my payments and when the next one is coming up. In the app, you can access endless documents you may need as well such as escrow and tax forms."


- Natasha Cornelius, Editor, Bankrate


"My favorite feature is the website and UI. It's very well done and easy to navigate. My advice to others would be to make sure you fully understand the terms if you are buying points. It wasn't very apparent to me how long it would take to see the benefit of buying down the rate."


- Robert Vrabel, Senior engineer, Bankrate


"When I last took a loan through Rocket in 2007, it had a fairly high-tech process for dealing with all the paperwork, showing you the status of your loan, etc. My biggest complaint with Rocket is that when I checked their rates in 2021 when I was looking to refi, their reps were really pushy following that initial rate check. They called/emailed me multiple times trying to get me to start the refi process, and it overall felt very like "used car sales" tactics. "


- Red Ventures staffer (Bankrate parent company)

Learn more: How to choose a mortgage lender

How to apply for a mortgage with Rocket Mortgage

You can apply for a mortgage with Rocket Mortgage online or by phone at 833-326-6018. Here are some tips to prepare for the process:

  1. Check your credit report. It’s important to check your credit report before your lender does, in case there are errors that could impact not only whether you get preapproved but also your ability to get the best mortgage rate. Knowing your credit score also helps you decide what type of loan to apply for.
  2. Gather personal and financial documents. Be prepared to supply documentation about your income, assets and debts. This includes pay stubs and W-2s and account and loan statements. If you own other real estate, you’ll need to provide information about that, too.
  3. Provide details about the property. You’ll need to provide the address of the home and submit to an appraisal. (If you’re refinancing, you might or might not need an appraisal.)

Refinancing with Rocket Mortgage

Rocket Mortgage offers both rate-and-term and cash-out refinancing options.

Learn more: When should you refinance your mortgage?

Special programs from Rocket Mortgage

ONE+

When taking out a conventional loan, you’re required to put down at least 3 percent. If you’re eligible, Rocket’s ONE+ program lowers that minimum to just 1 percent, covering the remaining 2 percent through a grant. The program also covers private mortgage insurance (PMI) at no cost.

Rocket credit card

Rocket Mortgage’s Visa Signature Card offers a generous 5 percent back on all purchases, up to the limit, with the catch that the rewards are worth full value only if you ultimately get your home loan from Rocket Mortgage. That can discourage you from shopping around for a mortgage, a practice that could save you more money than the credit card’s cash back.

Rocket Rewards

Rocket Mortgage has taken a page from the likes of Starbucks and American Airlines with its Rocket Rewards program, which allows homebuyers to earn points by completing various activities on the lender’s website, including watching videos, reading articles about homeownership and using a mortgage calculator. You can then redeem the points for savings when closing your Rocket loan.

Compare mortgage lenders

Rocket Mortgage Review 2024 | Bankrate (2)

Rating: 4.6 stars out of 5

4.6

Bankrate Score

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

Rocket Mortgage Review 2024 | Bankrate (3)

Rating: 4.9 stars out of 5

4.9

Bankrate Score

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

Read full review

Rocket Mortgage Review 2024 | Bankrate (4)

Rating: 4.8 stars out of 5

4.8

Bankrate Score

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

Read full review

Loans offered

Conventional, jumbo, FHA, VA, refinancing and more

Loans offered

Conventional, jumbo, FHA, refinancing and more

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Min. credit score required

620 for conventional loans, 680 for jumbo loans, 580 for FHA loans, 580 for VA loans

Min. credit score required

620 for conventional loans, 500 for FHA loans

Min. credit score required

620 for conventional loans, 580 for FHA loans, 580 for VA loans

Down payment

3% for conventional loans, 10%-15% for jumbo loans, 3.5% for FHA, none for VA loans

Down payment

3% for conventional loans, 3.5% for FHA loans

Down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Nationwide availability

All U.S. states

Nationwide availability

Available in all U.S. states except Texas

Nationwide availability

All U.S. states

Rocket Mortgage customer ratings and reviews

Rocket Mortgage Review 2024 | Bankrate (5)

NMLS: 3030

4.8

Rating: 4.81 stars out of 5

2,602 ratings

Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

This lender has 19 recent reviews.

Knowledge

Rating: 4.8 stars out of 5

Level of service

Rating: 4.8 stars out of 5

Professionalism

Rating: 4.8 stars out of 5

Responsiveness

Rating: 4.8 stars out of 5

5 stars

4 stars

3 stars

2 stars

1 star

92%

4%

1%

1%

3%

96% of customers would recommend this lender.

of19 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

Rocket Mortgage Review 2024 | Bankrate (2024)

FAQs

What is the downside to using Rocket Mortgage? ›

Rocket doesn't offer home equity lines of credit but does offer fixed-rate home equity loans — and the currently out-of-favor cash-out refinance. Few homeowners are likely to refinance their low-rate mortgage for a higher-rate loan, no matter how much cash they might get.

Is it hard to get approved for Rocket Mortgage? ›

In general, you'll want a credit score of 620 to borrow from Rocket Mortgage. However, Rocket says they approve mortgages for borrowers with a credit score of just 580—and in some cases, those with an even lower score may still qualify assuming you meet other criteria.

What is the lowest credit score Rocket Mortgage will accept? ›

Rocket Mortgage® requires a minimum credit score of 580 for FHA loans. A mortgage calculator can help you estimate your monthly payments, and you can also see how your down payment amount affects them.

How fast does Rocket Mortgage approve? ›

Loan Application And Preapproval: A Few Days

You'll also give the lender permission to look at your credit history and score. The lender will look at all this information and determine whether you meet their qualifications for getting a loan. This will typically take less than a week to complete.

Who is Rocket Mortgage main competitor? ›

How much funding have Rocket Mortgage's competitors raised?
Company nameTotal FundingFounded Year
loanDepot$71.9M2010
Roostify$65M2012
Accept.inc$12M2016
Eave$11.5M2015
1 more row
Aug 29, 2024

How safe are Rocket Loans? ›

Rocket Loans has an A+ rating on Better Business Bureau (BBB) and a 4.8 out of 5 star rating on Trustpilot out of more than 6,000 reviews.

How much income do I need for a $500,000 mortgage? ›

To comfortably afford a $500,000 house, you'll likely need an annual income between $125,000 to $160,000, depending on your specific financial situation and the terms of your mortgage. Remember, just because you can qualify for a loan doesn't mean you should stretch your budget to the maximum.

What is the easiest mortgage to get approved for? ›

What is the easiest type of mortgage to get? Government-backed loan options, such as FHA, USDA and VA loans, are typically the easiest type of mortgage to get because they may have lower down payment and credit score requirements compared to conventional mortgage loans.

How does Rocket Mortgage verify income? ›

Bank statements aren't the only documents you'll need to provide during the mortgage application process. If you're on your company's payroll, you'll likely need to provide your recent pay stubs and W-2s. If you're self-employed, you'll need to submit your tax returns.

What credit score is needed to buy a $300k house? ›

Credit Score

For a $300,000 home, you'll likely need a good credit score: 740+: Best rates and terms. 700-739: Slightly higher rates. 660-699: Higher rates, may require larger down payment.

What credit score is needed to buy a 700k house? ›

For a $700,000 home mortgage loan, you'll need an excellent credit score: 760+: Best rates and terms. 740-759: Slightly higher rates.

What credit score is needed to buy a 350K house? ›

The required credit score for a $350K loan will vary by loan type and lender. No matter what, though, you can expect a better interest rate the better your credit score. Most lenders require a minimum credit score of 620 to grant approval for a conventional loan.

What is the disadvantage of Rocket Mortgage? ›

Keep in mind that Rocket is a large mortgage lender — according to the Consumer Financial Protection Bureau, it was the largest mortgage lender by number of loans originated in 2022. Because of this, you may not get the same smooth service and ease of communication that you'd get with a smaller, local lender.

Is Rocket Mortgage easy to get? ›

Rocket Mortgage lends in every state in the country, and offers a wide range of loan options that can serve just about every type of borrower. Plus, the lender accepts credit scores as low as 580 for FHA loans and VA loans, so those with subpar credit who are otherwise eligible for a loan could still qualify.

Who is favored to win Rocket Mortgage? ›

In 2023, three players shot 24-under par through four rounds with Rickie Fowler eventually winning in a playoff. This week, Tom Kim is the favorite in the 2024 Rocket Mortgage Classic odds at +1200. Cameron Young is the +1600 second choice in the Rocket Mortgage Classic 2024 field.

What are the cons of rocket money? ›

Cons. Rocket Money is well-suited for users who want to manage their subscriptions, track expenses, and negotiate bills all in one place. If you're not comfortable linking your financial accounts to third-party apps, Rocket Money isn't suitable for you.

Why would someone use Rocket Mortgage? ›

Why should I use Rocket Mortgage? Rocket Mortgage® lets you work at your own pace, while providing award-winning customer service and expert advice. It lets you apply online, anytime, at your convenience – which means it's there when you need a fast approval to buy a house or a way to lock your rate when rates drop.

Does Rocket Mortgage have higher interest rates? ›

Affordability: 8.4/10. Rocket Mortgage isn't the cheapest option out there. The lender's advertised rates are often higher than Bankrate's national averages, and you'll also pay lender charges, such as origination and rate-lock fees.

What legal issues does Rocket Mortgage have? ›

The bankers' class-action suit, filed in Arizona last year, alleged that Rocket Mortgage violated the Fair Labor Standards Act when it did not pay the correct amount of overtime wages.

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