Last updated: June 9, 2023
If you lose the device you use for two-factor authentication (2FA), change your device, uninstall the HubSpot app, or are otherwise unable to access your 2FA method, you will need to reset your 2FA. A 2FA reset takes a minimum of 48-72 hours to ensure there is ample time to protect your account from bad actors if login information is compromised. For example, if a bad actor tries to access your account using compromised login credentials, the extra security steps for resetting your 2FA give you time and extra barriers to prevent the bad actor from accessing your account. Once your 2FA is reset, you can log in with only your username and password, and it is recommended that you set up your new 2FA method immediately.
Users in a partner account can request a 2FA reset which will be routed to super admins in the partner account.
Please note: the best way to ensure you retain access to your HubSpot account is to set up both primary and secondary methods for your 2FA login. When you set up 2FA, you will be provided with backup codes. You can download these codes as a PDF and save them to your device. The file name is backupCodes.pdf. The combination of a primary and secondary 2FA method (e.g. Google Authenticator, text message) as well as stored backup codes for recovery will give you the most secure and reliable two-factor authentication setup for your HubSpot account.
To request a 2FA reset:
- On the HubSpot login screen, enter your login credentials.
- If you are unable to access your 2FA method, on the login verification screen, click one of the following options:
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- Call me for the code: to receive a phone call with the code.
- Lost your authentication device?:to receive access from an account administrator or the HubSpot support team.
- Don't see the login prompt? (HubSpot mobile app): to view instructions for how to find a login code in your app. If you have a new device, no longer have the original device, or uninstalled the authenticator app, click New device, Lost device, or Uninstalled device. Then, you can receive access from an account administrator or the HubSpot support team.
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- If you are on a single account with super admins and your email isn't shared across multiple accounts, an email will be sent to one of your super admins to begin the reset process. You will receive an email with a code. You must share this code with one of your super admins to have your 2FA reset.
Please note: if your account is eligible for super admins, only the first 10 account super admins will receive the reset email.
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- If you are on multiple accounts, you are the only administrator on your account, or you do not have an account with super admins, you will be prompted to send yourself an email with further verification instructions. Click on the link in the email to open a list of security questions. Once your answers are submitted, a member of the HubSpot support team will send you an email to help. A response takes between 48-72 hours.
- Account access is immediately granted once the super admin or HubSpot support team resets your 2FA.
- Once your 2FA has been reset, you can log in with your email address and password.
FAQs
Websites usually give a recovery code to you when you enable 2FA on your account. Use your recovery code to get access to your account. If you don't have a recovery code go to the site's support and ask them to disable two factor authentication on your account for you.
How to reset two-factor authentication password? ›
Requesting help with two-factor authentication
- Click Forgot password?.
- Enter a primary or backup email address associated with your account on GitHub.com, then click Send password reset email.
- Check your email for a link to reset your password.
Check the time and date on your phone and make sure they match the computer or device you are logging in from. You can check that the times sync here. If your code is still not working, please restart your device and retry logging in.
How do I reset my Authenticator device? ›
The process will differ for each site, service, or app, but you'll usually find the option to set up a new device in your Security or Authentication settings. Some services will display a QR code or a key that you can enter into the Authenticator app on your phone to reset it.
How can I recover my two step verification? ›
Recover an account
- Sign in to your Google Admin console. ...
- In the Admin console, go to Menu Directory. ...
- Click the user you want in the list. ...
- Click Security.
- Click 2-step verification. ...
- Click Get Backup Verification Codes.
- Copy one of the verification codes.
- Send the backup code to the user in an IM or text message.
Get a code from Settings on your trusted device
- Go to Settings > [your name].
- Tap Sign-In & Security > Two Factor Authentication.
- Tap Get Verification Code.
On your mobile device, open Authenticator, and select Begin recovery. Important: Select the Begin recovery link before signing in. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.
How to get 8 digit backup code for two-factor authentication? ›
Create & find a set of backup codes
- Go to your Google Account.
- On the left, click Security.
- Under "How you sign in to Google," click 2-Step Verification. You may need to sign in.
- Under "Backup codes," click Continue .
- From here you can: Get backup codes: To add backup codes, click Get backup codes.
If you updated to two-factor authentication inadvertently, you can turn it off within two weeks of enrollment. If you do, your account is less secure and you can't use features that require a higher level of security.
What happens if I lose my two-factor authentication? ›
If you lost your two-factor authentication program and can't access your account, you should contact the support team for the service you are trying to access. They will be able to assist you in regaining access to your account.
If you've lost access to your primary phone, you can verify it's you with:
- Another phone signed in to your Google Account.
- Another phone number you've added in the 2-Step Verification section of your Google Account.
- A backup code you previously saved.
To change the phone number for 2-Step Verification on the web:
- Go to your Profile page.
- Scroll down to Login & Security.
- Select "Change" under 2-Step Verification.
- Go through 3 steps to re-authenticate, change your mobile phone number, and enter the code to verify the new number.
Reset your password using a code from your authenticator app
- Select Enter a code from my authenticator app, and then select Send Notification.
- Open your authenticator app, type the verification code for your account into the box, and then select Next.
- Type and confirm your new password, and then select Finish.
If you accidentally uninstall the Authenticator app from your smartphone you will need to re-install it and then run through the setup below. One you have scanned the QR code continue with the setup on the laptop.
How to restore authenticator app without old phone? ›
How do I transfer my Google Authenticator app to a new device? To set up Google Authenticator on your new phone without your old phone, simply install the app and then scan the QR code from your Google Account. If you have another phone with the app set up, you can also scan a QR code from that device.
What if you lose your number for two-factor authentication? ›
If you've lost access to your 2FA device, you can recover your account by using backup codes, alternative recovery options like a secondary email or phone number, or by contacting customer support. Be ready to confirm your identity by answering a few security questions or providing proof of ID.
How can I get a two-factor authentication code without a phone? ›
You don't need to have a smartphone, as you can still use Google 2FA with:
- Passcodes delivered to your phone by text message or automated phone call. ...
- Google prompts sent to an iPad or Android tablet.
- An authenticator app running on an iPad or Android tablet.
- A security key.
- Backup codes.
To set up Google Authenticator on your new phone without your old phone, simply install the app and then scan the QR code from your Google Account. If you have another phone with the app set up, you can also scan a QR code from that device.
