reset and unblock MFA in Azure Active Directory - Microsoft Q&A (2024)

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reset and unblock MFA in Azure Active Directory - Microsoft Q&A (1)

Gurudas 886Reputation points

2022-03-25T09:51:02.833+00:00

Hello all,

Hope you are doing great!

I would like to understand process to unblock and reset MFA - Multi Factor Authentication in Azure Active Directory

Example: I have azure ad account John.dave@Company portal .com that require MFA reset and unblock.

Please provide technical KB article to understand this process.

Thank you in advance :)

Microsoft Entra ID

Microsoft Entra ID

A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.

19,813 questions

Accepted answer

  1. reset and unblock MFA in Azure Active Directory - Microsoft Q&A (2)

    AmanpreetSingh-MSFT 56,316Reputation points

    2022-03-25T10:47:45.063+00:00

    Hi @GurudasSatardekar • Thank you for reaching out.

    I have provided the steps below to reset and unblock MFA in Azure Active Directory via Azure Portal and PowerShell.

    Using Azure Portal:

    • Sign in to the Azure portal with the tenant Global Administrator account.
    • Navigate to Azure Active Directory > Users > All users > Choose the user you wish to perform an action on > select Authentication methods > Require Re-register MFA.
    • Once this is done, the next time the user signs in, he/she will be requested to set up a new MFA authentication method.

    Note: The user's currently registered authentication methods aren't deleted when an admin requires re-registration for MFA. After a user re-registers for MFA, we recommend they review their security info and delete any previously registered authentication methods that are no longer usable.

    Using PowerShell:

    • Install the MSOnline PowerShell module.
    • Run Connect-MSOLService and sign in with the Global Administrator account.
    • Run Set-MsolUser -UserPrincipalName [email protected] -StrongAuthenticationMethods @() cmdlet to reset the MFA registration information.

    Read More: Manage user authentication methods for Azure AD Multi-Factor Authentication

    -----------------------------------------------------------------------------------------------------------

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    1. reset and unblock MFA in Azure Active Directory - Microsoft Q&A (3)

      2022-07-19T16:02:23.783+00:00

      Will the MSOnline approach continue to work after the planned deprecation of that module later this year? If not, what is the "new" way to handle this? Does MS Graph have a similar option?

    2. reset and unblock MFA in Azure Active Directory - Microsoft Q&A (4)

      Jesse Aristy 1Reputation point

      2022-07-27T16:10:30.343+00:00

      Hello @AmanpreetSingh-MSFT ,

      I found this very useful but would like to ask how to do several UPN's at the same time. Currently I have to delete the email and paste a new one and run it everytime I want to use it. How would I go about doing a big group at the same time?

      Thanks for your input

    3. reset and unblock MFA in Azure Active Directory - Microsoft Q&A (5)

      AmanpreetSingh-MSFT 56,316Reputation points

      2022-07-27T17:42:42.577+00:00

      @Jesse Aristy · You can create a .csv file and apply foreach loop to pick UPN from the CSV file one-by-one and run the cmdlet against all the UPNs.

      $users = import-csv C:\temp\Admin.csv foreach ($user in $users) { Set-MsolUser -UserPrincipalName $user.upn -StrongAuthenticationMethods @() } 

      Below is how my Admin.csv file looks:
      reset and unblock MFA in Azure Active Directory - Microsoft Q&A (6)

    4. reset and unblock MFA in Azure Active Directory - Microsoft Q&A (7)

      Sittampalam, Nagu 1Reputation point

      2022-11-21T16:16:17.93+00:00

      Hello amanpreetsingh-msft
      What i sthe command to unlock a mfa user?

    5. reset and unblock MFA in Azure Active Directory - Microsoft Q&A (8)

      Aarts, Jan 16Reputation points

      2023-08-09T07:44:32.5766667+00:00

      @AmanpreetSingh-MSFT I do like you answer but are you aware of a Graph replacement also? MSOL module will be EOL in the near future I believe.

    6. reset and unblock MFA in Azure Active Directory - Microsoft Q&A (9)

      Bhoopendra Vishwakarma 0Reputation points

      2024-04-16T14:29:36.2966667+00:00

      Firstly, thank you. I'm interested to know if Azure AD offers a solution for end users to reset MFA via self-service, rather than relying on global admins to perform the task on their behalf. Your guidance on this matter would be appreciated. Please advise

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    reset and unblock MFA in Azure Active Directory - Microsoft Q&A (2024)

    FAQs

    Reset and unblock MFA in Azure Active Directory - Microsoft Q&A? ›

    Using Azure Portal:

    How to reset MFA in Azure Active Directory? ›

    This is a good first step when troubleshooting Multi-Factor Authentication end user issues.
    1. Sign in to the Azure portal.
    2. On the left, select Azure Active Directory > Users > All Users.
    3. Choose the user you wish to perform an action on and select Authentication Methods.
    4. Click Require re-register MFA and save.

    How do I unblock MFA Users in Azure AD? ›

    To unblock a user, complete the following steps:
    1. Go to Protection > Multifactor authentication > Block/unblock users.
    2. In the Action column next to the user, select Unblock.
    3. Enter a comment in the Reason for unblocking box.
    4. Select OK to unblock the user.

    How do I reset my guest MFA in Azure AD? ›

    Sign in to the Azure portal. On the left, select Azure Active Directory > Users > All users. Choose your account->select Authentication methods and click "Require re-registration for MFA".

    How do I remove MFA from Azure AD? ›

    To disable MFA for a user, Sign in to the Azure portal with your admin credentials > Go to Azure Active Directory > Select Users > Select the user you want to disable MFA for > Select Authentication methods > Under MFA, select Disable > Select Save.

    How to refresh multi-factor authentication? ›

    Go to the Microsoft 365 admin center and sign in with your admin credentials. Click on Users > Active users. Select your user account and click on Reset multi-factor authentication under More settings.

    How to check if MFA is blocked in Azure? ›

    Click on a user's name and then select Manage User to check if a user has MFA enabled. Under Security info, you can view all the multi-factor authentication methods enabled for a user. If none of the multi-factor authentication methods are enabled, then the user does not have MFA enabled.

    How do I enable MFA in Active Directory? ›

    In order to enable multifactor authentication (MFA), you must select at least one extra authentication method. By default, in Active Directory Federation Services (AD FS) in Windows Server, you can select Certificate Authentication (in other words, smart card-based authentication) as an extra authentication method.

    How do I view user MFA settings in Azure AD? ›

    Go to Azure active directory. Then click on Authentication Methods. Now you can click on "User registration details" and "Registration and reset events". This is the report that shows which user is registered for what authentication method in MFA.

    How do I reset my MFA ad password? ›

    Go to Configuration → Self-Service → Multi-Factor Authentication → MFA for Reset/Unlock. Select a policy from the Choose the Policy drop-down. This will determine which authentication methods are enabled for which sets of users. Note: ADSelfService Plus allows you to create OU and group-based policies.

    How do I enable MFA for guest Users in Azure AD? ›

    Under Access controls > Grant, select Grant access, Require multifactor authentication, and select Select. Confirm your settings and set Enable policy to Report-only. Select Create to create to enable your policy.

    How do I force MFA for all Users in Azure AD? ›

    Policy configuration
    1. Sign in to the Microsoft Entra admin center as at least a Security Administrator.
    2. Browse to Protection > Identity Protection > Multifactor authentication registration policy. Under Assignments > Users. ...
    3. Set Policy enforcement to Enabled.
    4. Select Save.
    May 6, 2024

    How to reset MFA in Azure AD? ›

    Using Azure Portal:

    Navigate to Azure Active Directory > Users > All users > Choose the user you wish to perform an action on > select Authentication methods > Require Re-register MFA. Once this is done, the next time the user signs in, he/she will be requested to set up a new MFA authentication method.

    How do I update multi-factor authentication? ›

    From your account dashboard, select Sign in & Security. In the Security tab, find another MFA method, then select Set up. You will be prompted to approve your sign in using your current MFA method. Follow the prompts to set up the new MFA method you chose.

    How do you resolve an MFA issue? ›

    MFA Setup issues
    1. Retry. ...
    2. Clear your browser's cookies and cache by deleting temporary internet files or cached files.
    3. After clearing your browser's cache, update the password associated with your account.
    4. Using your new password, sign in to your account and complete the steps in Multi-factor authentication setup.

    How do I reset my Authenticator account? ›

    Resetting Microsoft Authenticator
    1. Open Microsoft Authenticator on your device.
    2. In the “Settings” menu, usually found at the top right corner of the screen, scroll down and select “Accounts”.
    3. Choose the account you want to reset by tapping it.
    4. Then tap “Remove account” or a similar option.
    5. Follow the prompts to confirm.

    How do you reset MFA shared secrets? ›

    Go to Settings > Multifactor options > Enabled multifactor options. in the Enabled multifactor options panel, then click Reset MFA shared secrets. In the pop-up window enable I understand who is impacted and what to expect after reset, then select Reset.

    How to reset root user MFA? ›

    How do I reset my AWS root user account MFA device?
    1. Sign in using your AWS account root user email address.
    2. On the Root user sign in page, enter the password of your root account.
    3. On the Amazon Web Services Sign In With Authentication Device page, choose Troubleshoot MFA?

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