Some purchases from the App Store, iTunes Store, Apple Books or other Apple services may be eligible for a refund. You can use any device with a web browser to request a refund.
How to request a refund
Sign in toreportaproblem.apple.com.
Tap or click "I'd like to", then choose "Request a refund".
Choose the reason why you want a refund, then choose Next.
Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can alsocancel the subscription.
Wait 24 to 48 hours for an update on your request
If your request is approved by Apple, it may take additional time for the funds to return to your payment method. Find out how to check the status of your refund request.
If you can’t find the charge on reportaproblem.apple.com
Find out if another account was used to make a purchase.
Search your email for the words “receipt from Apple” or “invoice from Apple”.
Look for a receipt that matches the amount you want to request a refund for.
On the receipt, see what was purchased and which Apple ID was used.
After you’ve found the receipt, try following these steps:
If the receipt is for a member of your Family Sharing group and you're the family organiser, you can still request a refund on reportaproblem.apple.com. Tap or click the Apple ID button, then choose All. Purchases charged to your shared payment method will appear.
If the receipt is for a different Apple ID, use that Apple ID to sign in to reportaproblem.apple.com.
If you can’t find a receipt, try following these steps:
If the charge is pending, you can't request a refund yet. After you’ve received an email receipt, try to request a refund again.
If you have an unpaid order, you'll need to pay for that order before requesting a refund. You may need to update your payment information.
In the European Union, purchases for digital goods and services may not be made through Apple. Find out more about purchases not billed through the App Store or the App Store’s In-App Purchase system.
If you have multiple Apple IDs, use each one to sign in to reportaproblem.apple.com and look for the charge you want to request a refund for.
Refund eligibility may vary by country or region. See theApple Media Services Terms and Conditions In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.
For more information about refund requests or for other refunds that you can't request on reportaproblem.apple.com, contact Apple Support.
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