FAQs
You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility.
- To file a complaint online, select the topic below "What's the reason for your inquiry?" ...
- Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.
- Locate your local post office to speak with your station manager.
If you believe you've been targeted by a scam involving the U.S. Mail, you can get help by contacting your nearest Postal Inspection Service office in one of three ways: Call 1-877-876-2455.
How do I contact the Inspector General of USPS? ›
For general inquires regarding our office, please call 703-248-2100, or contact our Hotline. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020.
Is the United States Postal Inspection Service legitimate? ›
The Postal Inspection Service is one of the few federal law enforcement agencies that promotes crime prevention. An important element of the Postal Inspection Service's crime prevention efforts is informing and educating consumers, especially older Americans, about mail fraud.
Who is above my local postmaster? ›
The Board of Governors of the United States Postal Service is the governing body of the United States Postal Service (USPS). The board oversees the activities of the Postal Service, while the postmaster general actively manages its day-to-day operations.
Who holds the post office accountable? ›
By conducting audits, evaluations, research, and investigations, the U.S. Postal Service Office of Inspector General (OIG) fulfills its mission of ensuring efficiency, accountability, and integrity in the U.S. Postal Service.
What crimes does the U.S. postal inspector investigate? ›
The Postal Inspection Service is one of several federal agencies with authority to investigate the laundering of illicit proceeds. Illegally obtained proceeds may include those gained through narcotics sales, the selling of counterfeit merchandise, mail fraud, tax evasion, embezzlement, and human trafficking.
Are postal inspectors FBI agents? ›
What are Postal Inspectors? Postal Inspectors are federal law enforcement agents responsible for enforcing more than 200 federal statutes involving crimes against the United States Postal Service, the U.S. Mail and its customers. 2.
Who is above the postmaster at a post office? ›
The Board of Governors of the U.S. Postal Service is comparable to a board of directors of a publicly held corporation. The Board consists of up to nine Governors, the Deputy Postmaster General, and Postmaster General.
How do I escalate an issue with USPS? ›
Variations: You can also file a complaint by calling 1-888-USPS-OIG (1-888-877-7644), or by mailing a complaint to ATTN: HOTLINE, USPS OIG, 1735 North Lynn Street, Arlington, VA 22209-2020.
There are eight easy steps to file a claim online:
- Go to www.usps.com/domestic-claims.
- Sign in to the Online Claims site with your USPS.com user name and password. ...
- Enter the Tracking/Label Number and shipping date.
- Enter the address information and claim details.
- Select the reason for filing a claim.
The USPS OIG is an independent agency within the Postal Service. Through the its investigations, audits, and research, the USPS OIG has historically ensured the accountability and transparency of postal operations and programs to protect against fraud, waste, and abuse.
Why am I getting a letter from the United States Postal Inspection Service? ›
The United States Postal Inspection Service (USPIS) investigates packages and shipments that contain suspicious content pursuant to 39 U.S.C. 3001. If you receive a letter from the Criminal Investigations Service Center, you must understand that you cannot afford to make any mistakes when handling this matter.
Does the United States Postal Inspection Service has its own police force? ›
Postal Police Officer operations are under the administrative control of the United States Postal Inspection Service (USPIS), the law enforcement and security arm of the U.S. Postal Service. PPOs are represented by a union, the Postal Police Officers Association.
What are the responsibilities of the U.S. Postal Inspection Service? ›
The U.S. Postal Inspection Service supports and protects the U.S. Postal Service and its customers by enforcing the laws that defend the nation's mail system from illegal or dangerous use.
Who do I contact if my mail is not being delivered? ›
For other issues or more information, you can e-mail the Postal Service's Customer Care Center at USPS® Customer Service or call 1-800-ASK-USPS (1-800-275-8777).
How do I contact the postmaster in my area? ›
1) 1-800-ASK-USPS: Postal call center employees can answer most questions. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns.
How do I get a live person at USPS customer service? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
What to do if not receiving post? ›
Contact Royal Mail's customer services department to submit a compensation claim. Royal Mail entitles customers to a certain amount of compensation for retail mail (e.g. stamped or metered mail including Special Delivery Guaranteed and Signed For) that is lost, damaged or delayed.
