Remitly vs Xoom (2024)

9.3

6.4

8.9

9.0

Trust & Credibility

Remitly and Xoom are safe and secure money transfer platforms that you can trust to get your money from A to B. We don't see much difference in this section and are confident that both will deliver, and even exceed, on their promises.

Is Remitly Safer Than Xoom?

Xoom is a PayPal-backed money transfer platform that supports transfers to an impressive number of countries and currencies. Xoom has around five million active users and has been operating since 2001, giving it a long service track record. On the other, there's Remitly, a licensed money transmitter in the US that's authorized to operate in all other countries in which it does business.

Xoom has been in the business for over 20 years, while Remitly has only been around for 10. Remitly moves over $5 billion across the globe for more than 3 million customers annually, while Xoom transfers some $10 billion for two million customers every year.

9.3

7.0

Service & Quality

Whether you choose Remitly or Xoom, you can rest assured that you'll be getting high-quality service. Your money will be delivered smoothly, the transfer process will be hassle-free, and you can sign up with either platform in just a few clicks.

Is Remitly Better Than Xoom?

However, when it comes to the overall transfer experience, Remitly has a slight edge over Xoom. For example, while our analysis found it to be slightly quicker to send money with Xoom than with Remitly (as there were fewer steps to the process), we found Remitly's customer support to be significantly better than Xoom's via its in-app live chat feature (something which Xoom is missing).

Remitly vs Xoom: Where Are They Available?

Take note that Remitly and Xoom aren't available everywhere, nor do they have the same reach. Take a look at the two services' availability below:

• Remitly: From Europe, US, Canada, Singapore, and Australia to around 47 currencies on every continent.
• Xoom: Available where PayPal is available to more than 150 countries and territories worldwide.

9.6

3.0

Fees & Exchange Rates

When it comes to costs, Remitly is almost always the better choice than Xoom. —

Remitly and Xoom Exchange Rates

This is because Remitly charges a meager margin on the mid-market exchange rate (i.e. an exchange rate only slightly worse than the one you see on Google) and makes most of its money by adding a small fee onto every transfer. On the other hand, Xoom charges a standard exchange rate margin and a rather hefty variable fee in addition. As a result, this means that Xoom is almost always the more expensive option — whether you're looking to make a bank-to-bank transfer or a cash pickup transfer.

Remitly vs Xoom: The Costs Combined

For example, suppose you were sending a $500 transfer to a friend in Mexico from the USA. At the time of writing, a direct bank payment via Remitly would cost $3.60 in total fees, while a bank transfer with Xoom would cost $3.99 plus an exchange rate that's 2.41% worse than the mid‑market rate. In the end, your friend would receive 10,005 Mexican pesos if the transfer were made with Remitly and 9,820 Mexican pesos with Xoom. That's a nearly 2% difference in the amount received!

Take a look at the table below to get a better picture of how this works:

9.3

6.5

Customer Satisfaction

Based on tens of thousands of combined reviews on Trustpilot, it's pretty clear that Remitly and Xoom both impress their users.

Remitly and Xoom's Customer Service

Xoomis very popular with users, earning a 4.1- out of five-star rating on Trustpilot with many positive reviews. More impressive still is Remitly, which has received even more positive reviews on Trustpilot, with an average rating of 4.5 out of five stars (from around 50% more total reviews).

While we think Remitly slightly outdoes Xoom in this area, it's fair to say that both platforms deliver on their promises and satisfy their users.