I've forgotten my Online Banking login details, what should I do?
If you've forgotten or aren't sure of your login details for Online Banking, don't worry.
You can simply re-register for Online Banking (opens in a new window). When you re-register, you'll be reminded of your Customer Number, and you will be be able to choose a new PIN and password.
Here are some reminders which you may find helpful:
Your Customer Number
This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits), which identifies you to the bank. If you’re still not sure, but have an active debit or credit card, you can use the 16 digit card number followed by your usual Online Banking PIN and Password.
Your Online Banking PIN
This is the 4-digit number you chose when you registered for Online Banking or Telephone Banking. It could be different to the numbers you use with your debit or credit cards.
Your Online Banking password
This is the password you chose when you registered for Online Banking or Telephone Banking. It will be between 6 and 20 characters, and include at least one letter and one number.
If you're still not sure, but have an active debit card and know your account details, you should be able to log in within a few minutes by answering some questions on our re-register for Online Banking (opens in a new window) form.
We will let you know by text and email to acknowledge your enrolment or re-enrolment for Online Banking.
