On November 7, 2019, DHS issued a request for information (RFI), published in the Federal Register, to receive input on technologies that could assist states and their residents in the digital submission, receipt, and authentication of documents and information applicants must provide when applying for a REAL ID compliant driver’s license or identification card. DHS received 69 responsive comments and completed its preliminary review of the responsive proposals. Based on this review, DHS has identified one viable option that can be immediately implemented by the states, territories, and District of Columbia, hereafter “States,” consistent with existing authorities.
On February 19, 2020, DHS informed the States that effective immediately, they are permitted to implement the acceptance of electronically submitted copies of source documents with certain restrictions. Specifically, the States may now add the pre-submission of identity and lawful status source documents, through a secure electronic process, prior to an applicant’s in-person DMV visit, and physical presentation of those same documents for authentication and verification by DMV personnel.
States had requested this ability during the RFI process stating that electronic pre-submission helps streamline the application process by: 1) ensuring that an applicant has the correct information and, 2) allowing a state to electronically retain that information prior to the applicant’s in-person visit. Retaining the information in advance eliminates time-consuming activities associated with the physical scanning and retention of source documents that typically occurs during the applicant’s DMV visit. States informed DHS that this can have a direct impact on reducing overall applicant wait times and improving customer satisfaction. DHS guidance to the States recommend that they consider implementing this option.
DHS continues to evaluate the other proposals for action and is working with the Office of Management and Budget and Congress, as necessary.
