General Information
What if my item arrives damaged or defective
If your order arrives with a damaged or defective item, please call us at +91 7829200000 or send an email on [email protected]. We will be happy to take a look at your order and discuss options!
Why have you stopped making my favourite fragrance?
We know it’s sad to see a fragrance go, and we’re sorry for your disappointment. But don’t despair! Some of the fragrances you loved in stores may be available as Retired Fragrances on our website. If your fragrance isn’t there, please know that we make decisions on products and fragrances only after careful consideration of purchasing patterns across the nation.
What if I'm missing an item from my online order?
If your order arrives with a missing or wrong item, please call us at +91 7829200000 or send an email on [email protected]. We will be happy to take a look at your order and discuss options!
What if I received a wrong item from my online order?
If your order arrives with a wrong item, please call us at +91 7829200000 or send an email on [email protected]. We will be happy to take a look at your order and discuss options!
How are body cream, body butter and body lotion different from one another?
All include shea butter. All are non-greasy. All provide hours of nourishing moisture. All contain ingredients that soothe, nourish & pamper. All will leave your skin feeling soft & smooth.
SO, WHAT ACTUALLY DIFFERENTIATES OUR SKIN-LOVING TRIO? DENSITY!
On the lightest side of the scale is Body Lotion, with 16 hours of continuous moisture. In the middle, it’s Body Cream (hello, 24 hour hydration!) And on the thick & richest side, it’s Body Butter, also proven to soften skin for 24 hours. No matter your style, we’ve got a moisturizer tailored to your needs!
What are your candles made out of?
Bath & Body Works currently offers two different formulas of wax for our candles. The main ingredients for all formulas are vegetable wax, paraffin wax, and soy.
Our Signature Collection Candles are considered vegetable wax candles. Although soy is an ingredient, our candles are not considered soy candles.
Need More Help?
Call us at +91 7829200000 or send us an email on [email protected]
Product Usage
Wallflower Usage Tips
Learn how to use and get the most out of your Bath & Body Works Wallflowers by following our recommended safety and product usage tips!
- To get started, twist right (clockwise) to uncap the refill and twist left (counter-clockwise) to attach it to the plug
- Always keep your plug and fragrance refill upright. (Bonus: our rotating plug lets you use a vertical or horizontal outlet!)
- Though thoroughly tested and completely safe to use, Wallflowers refills contain fragrance oils that may damage finished surfaces and some plastics, so always keep a 12-inch clearance above your plug to prevent damage to surrounding surfaces. If oil spills, be sure to wipe it up immediately
- Each plug includes a built-in safety mechanism that automatically shuts off and disables the plug if it overheats
Are our candles safe?
Our candles are safe when used as directed on the label. They undergo extensive quality and safety testing under rigorous burn and use conditions and meet or exceed all applicable industry and government standards for safety and performance. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length and proper pre-burn trimming. For safe candle usage instructions, visit our Bath & Body Works Candle Safety Tips.
What are your candles made out of?
Bath & Body Works currently offers two different formulas of wax for our candles. The main ingredients for all formulas are vegetable wax, paraffin wax, and soy. Our Signature Collection Candles are considered vegetable wax candles. Although soy is an ingredient, our candles are not considered soy candles.
How can I tell when a product is expired
Because ingredient combinations break down at different rates over time, expiration dates vary from product to product. In general, though, here are a few rules of thumb:
- Sealed containers should remain fresh for three years after the manufacture date
- Skin care products in opened containers should be effective for up to two years. After two years? It’s best to toss them and re-stock!
- Preserve the life of your product by storing it in a cool place (about 10 degrees lower than normal room temperature)
- Expired body care products won’t damage skin, but they will be less effective over time. Aged ingredients won’t nourish and hydrate your skin as thoroughly as fresh ones
Wallflower Refill Twist Caps
It can be a little challenging to open the wallflower refill because the cap twists in the opposite direction (reverse thread) as you normally do to open a container.
WHY DO WALLFLOWERS HAVE A REVERSE THREAD? The reverse thread is used for safety reasons. When Wallflowers were first launched (almost 20 years ago), liquid plug-in products were very new. There were concerns that the device could be misused by twisting in products that were not design (and safety tested) with the Wallflower plugs, so the reverse thread was used to minimize the risk that the plug could be misused, and has been part of the Wallflower design ever since.
IMPORTANT CANDLE SAFETY INFORMATION
WARNING: FIRE HAZARD. TO PREVENT FIRE AND SERIOUS INJURY:
Before lighting
Always trim wick to 1/4 inch before lighting. Dispose of wick trimmings and matches to keep debris out of wax pool.
AVOID drafts.
Set candle on heat-resistant surface.
While lit
Burn within sight. ALWAYS remain within line of sight of burning candles. Extinguish candles before leaving room. NEVER burn for longer than 4-hour intervals.
Keep away from things that catch fire. NEVER burn candles on or near anything that can catch fire.
Keep away from children and pets. Children and pets could accidentally tip candle over.
After Use
DO NOT extinguish with water.
ALWAYS allow wax to harden before relighting, touching, or moving.
