Quarantined files (2024)

Trend Micro products can be configured to "quarantine" a file for possible later inspection. Files tagged for quarantine are encrypted and moved to a protected folder, preventing further execution and potential harm to the user's system. Each product has a Quarantine Manager where users can permanently delete or restore files from quarantine. Upon inspection of the stored files, an exception list (whitelist) option is provided to avoid false positive detection.

Quarantined files (2024)

FAQs

Is it better to delete or quarantine a virus? ›

Anti-virus software often resorts to using a quarantine when it is unable to clean an infected file. Once the virus or file has been quarantined, it cannot interact with the system. It is advisable to delete suspected quarantined files as soon as possible.

What does it mean if a file is quarantined? ›

Files tagged for quarantine are encrypted and moved to a protected folder, preventing further execution and potential harm to the user's system.

What should I do with quarantined files? ›

What to do if your files are wrongly quarantined
  1. Delete permanently removes the quarantined item.
  2. Restore releases the item from quarantine and restores it to the location where it was detected. CAUTION: Don't restore a quarantined item unless you're certain that it's safe.

How do I clean quarantined files? ›

Click the Detection History card. In the Quarantined items tab, check the boxes of the items you want to restore or delete. Click the Restore or Delete button. Deleting the items permanently removes them from your device.

Is it safe to restore quarantined files? ›

In general, it's not recommended to restore quarantined files because Windows Defender adds a file to quarantine when it finds the file suspicious. However, if you're certain about the file, you can restore it. 1). On your Windows device, open Windows Security.

How do I completely remove a virus? ›

If your PC has a virus, following these ten simple steps will help you to get rid of it:
  1. Step 1: Download and install a virus scanner. ...
  2. Step 2: Disconnect from internet. ...
  3. Step 3: Reboot your computer into safe mode. ...
  4. Step 4: Delete any temporary files. ...
  5. Step 5: Run a virus scan. ...
  6. Step 6: Delete or quarantine the virus.

Are quarantined threats safe? ›

Threat quarantined

This indicates that the threat has been blocked and quarantined. It has not yet been removed, but should not pose a risk to your data or device at present.

How do I recover quarantined files? ›

On your Windows device, open Windows Security. Select Virus & threat protection and then, under Current threats, select Protection history. If you have a list of items, you can filter on Quarantined Items. Select an item you want to keep, and choose an action, such as Restore.

What happens to quarantined files after uninstall antivirus? ›

Quarantined items remain in quarantine even after uninstall. If you did a clean uninstall using the MB-Clean.exe tool then the quarantined items would have been removed/deleted.

What would be the purpose of quarantining an infected file rather than deleting it? ›

The main function of Quarantine is enabling the user to restore an original file at any time. Files in Quarantine are stored in a special format and are not dangerous.

Are quarantined files automatically deleted? ›

The files identified as potentially malicious should not be automatically deleted. They are kept for 30 days in quarantine, after which they are deleted. For what it's worth, there is also a restore button and this will set an exception on the original restore path.

What is the difference between file cleaned and file is quarantined? ›

Clean: Removes the infection from the file but does not actually delete the file itself. This is the best option if you need to keep the file. Quarantine: Moves the virus to a safe location that the antivirus software manages. This option does not delete or clean the file.

What does quarantining a file do? ›

A quarantine is the process of isolating a file that's suspected of being infected with a virus in order to prevent it from contaminating other parts of your computer.

Why is my computer quarantined? ›

FAQs About Troubleshooting Quarantined Computers

Quarantining in the context of IT refers to isolating workstations or servers that are infected with malware or viruses from the rest of the network. This preventive measure is taken to stop the spread of the infection and protect the network's overall health.

Where does Windows quarantine files? ›

By default, the Windows Defender virus storage is located under the following path: C:\ProgramData\Microsoft\Windows Defender\Quarantine. However, we recommend you to interact with them only through antivirus software as it is much more reliable. Note: The ProgramData folder is hidden by default.

How long should I quarantine with virus? ›

Stay in self-quarantine for 10 days after your last exposure (unless you are fully vaccinated or tested positive for COVID-19 in the past and meet all criteria noted in the section above).

What does quarantining a computer virus do? ›

In computing terms, to quarantine is when a potentially malicious file is placed into a “safe” location by the onboard security software, so that it can do no harm while the user decides what to do with it.

Does resetting remove viruses? ›

Factory resets remove most viruses

Performing a hard reset will get rid of most viruses on your device because it wipes everything away. When you return your phone to its original state, the process removes all programs and system files from your device and leaves your phone with a clean slate.

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