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ProtonMail Reviews
RATING:
4.6
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Pros and Cons
"I love the fact that the UI is clean, and best of all, no external remote images are displayed in the emails by default."
"Protonmail is easy to use and helps me ensure confidential emails are safe. The new drive is also helpful for storing documents."
"After the trial I payes for a subscription and integrated the mail functions with my domain name. I also got ProtonDrive, ProtonVPN and the ProtonCalendar, all secure."
"BUT IF you move to a paid VPN service and for any reason, your card fails to renew the VPN, THEN they are ALSO blocking the INBOX to your email account until you pay for the VPN."
"I've noticed that notifications seem to lag a bit, almost two minutes after an email hits your inbox. This can be frustrating if you are emailing someone back and forth in real time."
"The amount of emails you can do at Protonmail is questionable."
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Stone
Professional Training & Coaching, 1 employee
Used less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed April 2023
ProtonMail is a wonderful experience!
Rachael
Verified reviewer
Farming, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Best looking UI for safer emailing
Perfect for scheduling emails and safer
PROS
Proton Mail has one of the best looking and easy to use UI. It comes with the Schedule send feature which allows me to draft and send messages later. This has proven critical feature that I often use in my daily emailing tasks. It allows me to stay in my communication schedules even when i am traveling.
CONS
The email storage is limiting to 500mb. I am not yet at the point of upgrading but still i feel this storage should have been bigger. Often i have to delete some conversations.
Jeffrey
Farming, 1 employee
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
The most lovable email provider available!
My experience has been 100% positive, I integrated my proton account with my custom domain and use it as my business email platform as well as for my personal emails.
PROS
Let me start by stating that I LOVE their clean smooth themes, I love the full featured message composer, I love the updated mobile app they released this summer, I love that I get absolutely NO SPAM, as well as no "promotional emails" There's tracker blocking built in, and best of all, Proton's stance is anti big tech! I love their generous storage allocation (15 GB) plus, every year they add an additional GB for free!
CONS
The only thing I wish was improved is the loading time when I open an email in the mobile app. Otherwise it's as close to perfect as any software service can get!
Reasons for switching to ProtonMail
I'm strongly against google's big tech stance & was irritated that they could track my every move, read my emails & worst of all, barraged me with targeted promotional emails! I knew there was a reason that their email service was free!
Dan
Information Technology and Services, 1 employee
Used daily for less than 2 years
Review Source
This review was submitted organically. No incentive was offered
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2024
Expensive, restrictive, poor support
I have been using Protonmail Business (their highest tier) for about a year. I wanted a reliable e-mail service I could use for my freelance work and a few of my personal websites that did not harvest all of my data. ProtonMail was more expensive than pretty much any other e-mail service, presumably because they force you to buy their password manager, VPN, drive, and calendar solutions. I did not need all of these solutions and never used them, nor did I want super-secure e-mail. Nevertheless, I signed up for a 2-year Business plan because of the good reviews, 15 custom domains, and the unlimited SimpleLogin addresses. The first surprise came when I tried to set up my e-mail client. Turns out that Protonmail does not offer SMTP/IMAP and there is no desktop app either (well, there is but it's in closed beta for ages). Using other clients requires installing and configuring protonmail-bridge (a sort of e-mail proxy). This is an acceptable workaround for PCs, however, it is complicated and often impossible to configure for web servers, in particular virtualized or hosted setups. I tried a few community alternatives to protonmail-bridge but ended up having to restart the services daily because the bridge would randomly crash without any warning or error. Support was next to useless. Taking days or weeks to reply with boilerplate text that had nothing to do with my case. Eventually, I decided to migrate all business-critical mail away from Proton. MXRoute offers unlimited custom domains (and a lot of other cool things Proton does not) for a lifetime price that is equal to a yearly subscription to Proton, so I went with them. I decided to cancel my Proton subscription to avoid being charged for another 2 years. Worst of all was what happened when I tried to cancel: despite having paid for 2 years, as soon as I canceled my subscription, I INSTANTLY and WITHOUT WARNING lost access to all premium features for the remainder of the period (about 1 year). This means that all of the addresses I created for custom domains were deleted (luckily I had already migrated them). It also meant that all of my e-mail clients stopped receiving or sending mail because protonmail-bridge is not available for free-tier... Even Google lets you use the remainder of your subscription when canceling... Even my SimpleLogin aliases are going to be disabled because - get this - since Protonmail bought SimpleLogin and bundled it with their product, aliases are disabled when you downgrade (instead of just restricting your ability to create more like SimpleLogin used to to). I begged support to convert my credit to a SimpleLogin or even a Proton subscription but they refused. My only option is to purchase a significantly more expensive monthly subscription for 5 months (instead of the 9 I had left). Maybe ProtonMail was at some point customer-oriented. But my experience with them has been the opposite: overpriced, restrictive, unfriendly money-grabbers. Which frankly leads me to question their privacy and security claims as well.
PROS
zero-access encryption, unlimited SimpleLogin addresses, custom domains
CONS
- They force you to purchase their Drive, Calendar, VPN and Password Manager which means even the cheapest plan is very expensive compared to competitors. - There is no desktop app and using other clients requires installing and configuring protonmail-bridge (an e-mail server proxy) - The custom domains are useless because they do not offer SMTP/IMAP servers and protonmail-bridge does not work on any sort of virtualized webserver setup -> understandable because of the E2E encryption. - Their support is slow to reply and usually replies with boilerplate text that is not helpful or relevant. - I deactivated my subscription with 1 year remaining and instantly lost access to *all* premium features without any warning.
Reason for choosing ProtonMail
Good reviews, privacy, SimpleLogin aliases
Reasons for switching to ProtonMail
Wanted a more private business e-mail that I could use also use for my websites.
stefano
Defense & Space, 201-500 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2022
Secure mail
using protonmail i feel my privacy level increased a lot. I think my messages are now secure!
PROS
I like everything: security, graphics, GUI, ease of deployment, possibility to swithch from any other mail platform...
CONS
i can't find something i don't like.. i am really satisfied
Reason for choosing ProtonMail
swiss based, encryption level..... i think it's the Signal of email world
Reasons for switching to ProtonMail
Because i needed an higher security level
Jena
Translation and Localization, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2022
Great for separating work email from personal email
PROS
I love ProtonMail's default domain name options and the ultra-simple, clean interface of the app and web version. It's great to know that my work emails are secure from the start without having to dig deep into the account settings. I love having zero spam in my work inbox.
CONS
The search functionality could be improved, as I have trouble finding past emails based on keywords, whereas this is not a problem with Gmail.
Reasons for switching to ProtonMail
When I was starting out as a freelancer, it was very important for me to separate my personal email (Gmail) from my work email so that I could tell at a glance whether I needed to check it right away simply by looking at the notification icon on my phone's lock screen. ProtonMail has been perfect for this.
Aivar
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2021
The most secure email for your business, if you are ready for some extra steps
The fact that it is fully encrypted gives me a peace of mind about the sensitive business information not being leaked, which is especially important in the age of GDPR. Certain conveniences have to be sacrificed though, and the software could be improved.
PROS
Full scale encryption Great flexibility with a number of inboxes, aliases Less expensive than using alternatives
CONS
On a Mac, you have to install an app called "ProtonMail Bridge" for it to work with your email clients Protonmail Bridge often randomly logs out, and then it is a bit of a pain to log back in and sync everything up The spam filter is sometimes too aggressive and hides legitimate mail
Reasons for switching to ProtonMail
For security and privacy reasons. I have nothing against Zoho, but they don't offer the same level of security.
Marcel
Internet, 1 employee
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Feel safe
I use ProtonMail every day and I feel safe when I send my emails with encryption.
PROS
I was looking for a good and safe email app that gives me the possibility to send encrypted emails to my customers. ProtonMail is the ultimate tool to do that. After the trial I payes for a subscription and integrated the mail functions with my domain name. I also got ProtonDrive, ProtonVPN and the ProtonCalendar, all secure. Now I send my invoices in a safe way without fear of interception and altering.
CONS
I found no flaws that I like least about ProtonMail. Perhaps the possiblility of integration of ProtonDrive in my Explorer, but I think that will come soon.
Reasons for switching to ProtonMail
I feel much safer with a product that is made to feel safe and anonymous.
Casey
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Secure communication, No hidden costs
A+ experience all around.
PROS
Easy to use on my Apple SE. Sends and receives messages quickly. Intuitive interface. Had one issue (user based, that's me) and they contacted me directly with a personal email containing information specifically addressing my question to help guide me along....and that was when using the FREE email services....and then they followed up to make sure it helped. Amazing customer service.
CONS
That they didn't inform me of their product sooner.
Reasons for switching to ProtonMail
Privacy. Privacy. Privacy Then I read the reviews....and it's not owned by Alphabet/Google.
Tauseef
Entertainment, 1 employee
Used weekly for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
Good to use for most of the sites where you need a separate Email Address
I have been using the protonmail service for about last two years and suggested it to most of friends for their online work, either it's for making new instagram accounts, pinterest or something else.
PROS
This is an alternative of Google mail and yahoo and an easy to use software, ehich you can use with ease in most of your online services.
CONS
The most secure and easy to use software, and because of less users than gmail you can make your favorite email address and easily.
Reasons for switching to ProtonMail
I didn't made a complete switch from the gmail, as I still use gmail for most of my personal or business purposes but I think protonmail is most suitable service for some of my works, as i can get my required email address here easily.
Anonymous
1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Encrypted email without ads
ProtonMail prioritizes privacy, has a sleek UI and valuable features like schedule send. The added VPN service further strengthens security and value of the service. The free tier has enough features to be a valuable service.
PROS
ProtonMail includes a VPN service for enhanced privacy, online drive, calendar and a password manager with mail aliases to hide your email from unwanted emails. The email service has enhanced security and encryption with a schedule send feature very useful for drafting and sending messages later
CONS
No notable drawbacks until now, the pricing tier could have a lower entry paid plan.
Janeen
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Excellent email app
Protonmail is probably the very best email app I have ever used. I highly recommend it to anyone looking for a secure email experience.
PROS
I like that Protonmail gives me an extra sense of security and I feel confident that my email is protected from potential threats.
CONS
I liked everything about this app. It is easy to use and the support team always answers questions timeously. I can rest assure that my mail is safe from threats.
Reason for choosing ProtonMail
Because Protonmail is encrypted and much more secure.
Ralph
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2020
A privacy focused email service
PROS
One thing that makes Protonmail unique is that it's privacy and security focused and also encrypted. The security it provides is it's greatest feature. So, if you are concerned about security and privacy of your mails, you might want to look at Protonmail, but otherwise you'd do just fine with any provider. They have an Android app which is the only client that I've ever been able to make use of to access the service, and you can use browsers too, apart from those, nothing else has worked when I tried on mobile phones. I guess it's for security reasons, and probably intentional.
CONS
The free version is limited in features. If you want to enjoy the complete features of the app, you probably need to upgrade. You can only have 3 folders for organising your mailbox in the free version.
Kristjon
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
ProtonMail: My go-to email service
PROS
I like ProtonMail for its security, simplicity, and lack of ads. With end-to-end encryption and servers in Switzerland, I trust that my emails are protected. Plus, the straightforward service doesn't sell my information to third parties. Overall, ProtonMail is my top choice for email.
CONS
One downside of ProtonMail is that it does not offer IMAP/SMTP service for free accounts. This means that if I want to use a third-party email client to access my ProtonMail account, I need to upgrade to a paid plan.
Ismael
Media Production, 11-50 employees
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2023
Great private mail
Is a usefull product for improve privacy, filtering spam mails and send encrypted files (mainly between Proton and Proton).
PROS
As personal as professional ProtonMail will give you an extra security layer and protecting your privacy, i think that is the most valuable of it.
CONS
Is a bit annoying when you must to learn some shortcuts or change it when every product uses the same, except Proton.
Qais
Computer Software, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
The Underrated Mail
Easy to use ,user-friendly , free , secure , reliable , fast , smooth , no errors , no mail delays and much more
PROS
high protection system , protonmail is linked to my financial accounts and I feel safe with , I've been using it for more than three years and its perfect , informs me with my new mails immediately , no delays.
CONS
I can't think of anything bad in this system , I'm comfortable using it with no issues and I won't give it up.
Anonymous
201-500 employees
Used weekly for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
The most secure email service provider out there.
The greatest benefit of using ProtonMail is that it is very secure. The UI is not clustered and is easy to view. Overall the experience with ProtonMail was good.
PROS
Like many people, the most I like most about this product is the secured and encrypted email service. The user interface is very minimal and does not distract you.
CONS
You cannot search your emails by their content because the emails are encrypted. Many useful features are also locked behind a paywall. And you may not be able to use the email to sign up for other applications as it may not be supported.
Fábio
Verified reviewer
Computer Software, 501-1,000 employees
Used weekly for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Use ProtonMail instead of Gmail
PROS
If you are concerned about privacy ProtonMail is a better option than the most famous Gmail as a mail provider. It promises end to end privacy and live up to its word.
CONS
At a first glance, the UI is not as intuitive as others.There is also no integration with other products like Microsoft One Drive for outlook accounts or Google Drive for Gmail.
Reasons for switching to ProtonMail
Privacy concerns
Martin
Biotechnology, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed September 2020
An alternative encrypted email account
PROS
Great alternative if you do not agree with data sharing policies and encryption standards of more common "free" platforms. All the functionality of a traditional email account, end-to-end encryption, does not constantly try to link you across other platforms and put all your personal information together.
CONS
The graphics is a little bit outdated and doesn't bring anything extra but it doesn't affect basic functionality.
Daba Kamari N
Consumer Services, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2023
Proton
PROS
I like the Proton brand and the privacy and the security they provide.
CONS
I would recommend the brand. My experience has been good.
Pratap
Verified reviewer
Higher Education, 51-200 employees
Used weekly for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Encryption for mails
Protonmail is for privacy concerned people. If anyone who wants their professional data to be secure they could opt for this service. It doesn't have more features like Gmail and outlook.
PROS
Protonmail provides secure conversation with emails by providing end to end encryption. No one can read mails other than sender and receiver. It also provides VPN service for paid subscriptions. We can use email service without paid subscription.
CONS
Protonmail has very high paid subscription plans. The users interface also little confusing. It doesn't provide considerable cloud storage. It has less integration with other services like drive and outlook.
Daniel
Education Management, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Protonmail is a great solution if you care about your privacy
PROS
Very easy to use, the free version is enough for me but they also offer different alternatives.
CONS
only 500 MB of space for the free account, "plus" plan offers 5 gb but 4€ /months seems a little high
Reasons for switching to ProtonMail
I'm concern about my privacy
Sudarshan
Verified reviewer
Education Management, 501-1,000 employees
Used weekly for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
My usage of ProtonMail
My overall experience with ProtonMail was that it is a good option for users that those who seeking for more privacy and security.
PROS
1.ProtonMail is a very secure email service.2.It uses end to end encryption for strong security.3.It also supports two factors authentication for purpose of security of added accounts.
CONS
1.The major drawback of ProtonMail is that cost of paid plan is very expensive.2.It have only limited features in free plan like limited mails to send per day and low storage space.
Rocio
Verified reviewer
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2022
Free and very safe service
My company decided a few months ago to use Proton as its main email server due to the level of security it offers in terms of message privacy.
PROS
It offers a very high level of security for your communications. Especially recommended for companies.
CONS
Its use is less widespread than that of other email servers.
Alexandra
Education Management, 1 employee
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2021
I love this app!
I love the way I can access
PROS
Encrypted email for my business account is great
CONS
Needs a better spam filter in my opinion