Pros and Cons of Melio 2024 (2024)

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Users have found Melio to be a valuable tool for processing recurring ACH transactions with their clients, resulting in significant savings on merchant fees. The platform has also been widely used for daily payments to vendors and managing accounts payable, providing a user-friendly experience for beginners. During the pandemic, some users turned to Melio as a solution to promptly pay vendors when mail delivery was delayed. Additionally, clients have utilized Melio alongside Veem to set up different Accounts Payable apps primarily through ACH, allowing for efficient payment processes.

However, some users encountered issues with Melio, particularly when it stopped working for clients in specific states. This led some users to explore alternative ACH bill payment systems. Furthermore, one user experienced a negative incident where a rent payment was not sent via Melio, resulting in late payments and disputes. Another user found that the platform caused delays in bill payments by frequently requesting proof for each transaction, leading to late fees and added complexities for small business owners.

On the other hand, many users have found Melio helpful in streamlining the vendor payment process, onboarding new vendors seamlessly, and ensuring accurate payment details. Despite these positive experiences, one user had a frustrating encounter with a recurring payment that continued even after cancellation, leading to a lack of confidence in the software's reliability. Overall, the product has shown promise in simplifying payment management tasks for businesses while also presenting some challenges that may require careful consideration.

Prompt Customer Service: Several users have praised the platform for its exceptional customer service. They have mentioned that the platform's support team is prompt in addressing any queries or concerns, providing timely assistance whenever needed.

Easy Payment Tracking: Many reviewers have highlighted the ease of tracking payment status as a major benefit of using the platform. They appreciate how it allows them to stay updated on payment progress effortlessly, making their financial management more efficient.

Convenient Vendor Payment Requests: Users find it convenient to request vendor payment details directly through the platform. This streamlined process saves time and effort by eliminating the need for manual communication and ensures a smoother transaction experience.

Slow transfer times: Several users have expressed frustration with the slow transfer times for payments in Melio. They feel that the process takes longer than expected, causing delays in paying their vendors and affecting their cash flow.

Lack of integration with accounting platforms: Some reviewers have mentioned that Melio's integration with accounting platforms like QuickBooks Desktop is not as seamless as they would like. They feel that there could be better synchronization between the two systems, which would save them time and reduce manual data entry.

Poor communication and customer service: A number of users have had negative experiences with the communication and customer service from Melio. They describe it as terrible, extremely slow, and lacking responsiveness. This has left them feeling frustrated and unsupported when dealing with issues or errors in the system.

Based on user reviews, here are the most common recommendations for Melio:

• Users highly recommend using Melio for sending payments. It is considered one of the better options for small businesses and offers an easy-to-use app for payment processing.
• Many users suggest that Melio is the best tool for paying vendors and receiving money. It is particularly useful for businesses with medium to low volume, providing a clean account receivable and payable platform without added cost.
• Users recommend taking advantage of the integration between Melio and QuickBooks. Syncing these platforms can streamline payment management and improve efficiency.

Overall, users find Melio to be a great platform for small businesses, freelancers, and those with multiple payments to manage in a month. It is suggested as a payment processor for paying vendors, contractors, and managing vendor payments effectively.