See Insurance / Property casualty
Get closer to your insurance customers and help protect their interests—not just their assets.
What’s going on
It’s becoming increasingly important for property and casualty (P&C) insurers to invest in digital transformation strategies, streamline business processes and enable new business and operating models. Catastrophic losses linked to climate change are threatening profitabilityjust as new digital competitors siphon traditional insurance revenue streams. P&C insurers need to fundamentally rethink how they relate to customers, move away from indemnification and toward continuous risk mitigation and management.
How property & casualty is changing
Personal lines
Insurance consumers are facing tremendous uncertainty and looking to their insurers for confidence rather than contracts.
Commercial lines
Buyers of commercial insurance have become accustomed to the ease of digital solutions in their everyday lives and expect the same seamless experience with business insurance.
What you can do
Continued, sustained cost pressures may not yield the long-term changes insurance carriers need. AI-powered solutions and advanced data analytics can help insurers achieve process efficiency at scale and fuel the future.
As AI and Gen AI mature, insurers can leverage these technologies to improve customer relationships through enhanced interactions, while realizing gains in both process efficiency and decision effectiveness.
Whether in personal or commercial lines, insurance products and services have to put people first. Carriers need to understand the ways in which customers feel protected or are seeking protection.
What’s trending in property & casualty
Research Report
Insurance Consumer Study: See the people behind the policies
Three ways insurers can build relevance with consumers and grow.
Expand
Research Report
Fuel the future of insurance through technology
Accenture’s research reveals how technology modernization can drive cost transformation for insurance companies.
Expand
Research Report
Transforming claims and underwriting with AI
Accenture conducted 3 surveys to identify key areas where AI can be implemented to improve customer satisfaction and increase employee productivity.
Expand
Case Study
Insurance claims in the cloud
AXA, one of Europe’s largest insurers, now offers customers accurate claims processing in seconds, not days—and has the insights it needs to make smarter business decisions.
Expand
