Frequently Asked Questions:
By using Data Miner you explicitly agree to the terms of use of Data Miner website and to the subscription plan terms. Data Miner subscription plans start immediately when you sign up for a plan and continue monthly until you cancel your plan from the account page . Please read our terms of use and feel free to ask us any question you may have before using our tool.
Is my data private?
Yes. When using Data Miner the data you scrape is always private . That is true for both our free and paid plan users. Your data is not shared with anyone and we do not sell your data. Data Miner only generates revenue from subscription plans and not from selling your data.
Are Browser Extensions Safe?
Extensions are very safe because they can’t permanently install any code on your machine and they can be completely uninstalled from your browser. Google and Microsoft have a lot of vested interest to keep the browser ecosystem clean and safe so you can rely on them enforcing high standards of security and privacy on published extensions in their stores. Extensions are much safer than installing software on your machine, which can do access all your data and you can not be uninstall completely.
What are Recipes?
Recipes contain the name and position of HTML elements on a web page and tell Data Miner what data to extract. Recipes do not contain actual data or private information about you. When you visit a website, Data Miner automatically filters thousands of recipes and shows only the ones that are appropriate for the site you are currently viewing.
What are Private Recipes?
Private Recipes are only visible to you. In contrast to Public recipes which are recipes written and shared by other users and are visible to everyone. By default the recipes you create and save are private. If you have a paid subscription plan you can make your own recipes public so that others can see them.
What's Custom Javascript for?
Data Miner can execute a Javascript function that you provide after it has scraped your data. This adds a great degree of flexibility to what you can with Data Miner. For example, you can clean up the text you extracted, split names into first and last name column, or click on “see more” buttons on the page and much more.
What are Automated Crawl Scrape?
Say you have 100 URLs representing the pages of a product catalog. You can use Data Miner to automatically open each URL and scrape information from it. All the data from different pages will be aggregated into single data collection which you can save when the automated process is finished. Remember no data is stored on Data Miner servers, so you will need to save your data after you are done with the automated scrape job. Learn more about Automate Crawl Scrape . Or see an example of how you can use a Job to scrape a list of professionals on Data Miner's practice page .
Can I change my plan at any time?
Of course. You can upgrade and downgrade at any time. We don't lock you into long term plans. You can downgrade to the free plan at any time you like. We offer a free plan to everyone so that you can evaluate Data Miner and make
What if I decide to cancel?
You may cancel at any time. Simply downgrade to the free plan and you will not be bill the next monthly billing period. Please note that we can not issue you a refund for a partial month. Once you cancel your plan, you will not be billed any longer and you will lose any unused credits left in your account. So it is to your interest to cancel your plan at the end of the month once you have exhausted all your scraping credits. Please feel free to contact us for help regarding any billing issues.
When you downgrade to the free plan any private recipes you had may be marked as public.
Do my unused scraping credits carry forward?
They do not. Every month you can scrape up to the maximum scraping limit of your account. At the start of every billing period your scrape counter is set to zero.
Do you offer support?
We offer daily free Office Hours to all our users in a group live meeting session . We offer phone support to only to our Enterprise plan customers. If you are subscribed to that plan, you can schedule a phone call with us for one on one support during regular business hours in US Pacific Time Zone (UTC-08:00). We support our Business plan customers with email and we have extensive self help documentation our Free and Solo plan customers.
I can't get Data Miner to work for me at all?
We offer a 500 page scrapes per month for free so that you can become familiar with our service. However if you have major issues after you subscribe please contact us and we will consider issuing you a refund if you have not been able to use Data Miner at all. We will consider your request on case on a case by case basis.
Do I get 500 free page scrapes per month in addition to my paid subscription plan?
No. The first time you upgrade from free plan to the paid plan we erase the number of page scrapes you have done under the free plan and you start from zero page scrapes under your paid plan.
I have more questions. Whom do I ask?
Try searching for what you need in our Help page . If you don't find what you're looking for, you can email us at [email protected] for more help.
Secure Payments :
All our credit card processing is securely handled using an encrypted HTTPS connection by Stripe.com .
