Phishing or suspicious emails or texts claiming to be from Netflix (2024)

If you get an email or text message (SMS) asking for your Netflix account email, phone, password, or payment method it probably didn't come from Netflix. Below are tips for identifying and handling suspicious emails and texts to keep your account safe.

How to tell if an email or text is actually from Netflix

  • We'll never ask you to share your personal information in a text or email. This includes:

    • Credit or debit card numbers

    • Bank account details

    • Netflix passwords

  • We'll never ask for payment through a 3rd party vendor or website.

  • If the text or email links to a URL that you don't recognize, don't tap or click it. If you did already, do not enter any information on the website that opened.

What should I do if I get a suspicious email or text?

Scammers can’t get information from you unless you give it to them. So don’t click any links in the messages or reply to them.

Suspicious emails

  1. Don’t click any of the links or open any of the attachments.

  2. Forward the email to [email protected].

    Note:

    If your email is rejected when you forward it, it means we have already received a copy of the phishing message. You don't need to do anything else except delete the email or message.

  3. Delete the email.

Suspicious text messages (SMS)

Android

  1. Tap and hold the message that you want to forward.

  2. Tap Forward message.

  3. Tap the Forward arrow Phishing or suspicious emails or texts claiming to be from Netflix (1).

  4. Enter [email protected].

  5. Select the address you just entered.

  6. Tap Send Phishing or suspicious emails or texts claiming to be from Netflix (2).

  7. Delete the message.

Note:

These steps might be different for your device. To get steps for your device, check the manual that came with it orget help from the manufacturer.

iPhone, iPad, iPod Touch

  1. Tap and hold the message that you want to forward.

  2. Tap More... and then the Forward arrow Phishing or suspicious emails or texts claiming to be from Netflix (3) .

  3. Enter [email protected].

  4. Tap Send Phishing or suspicious emails or texts claiming to be from Netflix (4).

  5. Delete the message.

Note:

Text fees may apply.

What if I already clicked a link or shared personal information?

  • Change your Netflix password to a new one that is strong and unique to Netflix.

  • Update your password on any other websites or apps where you used the same email and password combination.

    Note:

    To help keep your accounts secure, it's bestnotto use the same email and password combinations for any websites or apps.

  • Contact your financial institution if you entered any payment information, as it may have been compromised.

  • Forward the message to [email protected] with the steps above.

What if I see a website or app pretending to be Netflix or Netflix Customer Service?

  1. Don't click any links or enter any information on the website or app.

  2. Send a copy of the link to the website or app pretending to be from Netflix in an email to[email protected].

What are the best ways to keep my information safe?

Be careful anytime you get an email or text requesting personal information.

  • Don't click a link if you're not sure about it; go directly to the company website instead.

  • Never send personal or financially sensitive information through email.

  • Check the sender’s address to see if it looks legitimate.

  • On a computer browser, hover over any links before clicking on them to see the URL. Make sure the links go where you expect them to.

  • Install anti-virus software to help guard your devices and personal information.

Please contact us if you think your email was changed without your permission so we can help you change it back. You can also visit How to keep your account secure for more security tips.

Phishing or suspicious emails or texts claiming to be from Netflix (2024)

FAQs

Phishing or suspicious emails or texts claiming to be from Netflix? ›

Don't click any of the links or open any of the attachments. Forward the email to [email protected]. Note: If your email is rejected when you forward it, it means we have already received a copy of the phishing message.

What happens if you answer a phishing email? ›

Yes, you can get hacked by replying to an email, especially a phishing email. In most cases, it's not the response that causes the breach but the subsequent actions that follow. When you respond, you confirm that your email account is active, making you a target for further attacks.

How do you identify an email message as spam or phishing? ›

Inconsistencies in Email Addresses, Links & Domain Names

Look to see if a link is legitimate by hovering the mouse pointer over the link to see what pops up. If an email allegedly originates from (say) Google, but the domain name reads something else, report the email as a phishing attack.

What should you do if you receive an email message and suspect it to be phishing? ›

Online Messages
  • Do not open it. ...
  • Delete it immediately to prevent yourself from accidentally opening the message in the future.
  • Do not download any attachments accompanying the message. ...
  • Never click links that appear in the message. ...
  • Do not reply to the sender. ...
  • Report it.

How do I stop getting emails from Netflix? ›

Select Notification settings. Select Manage Emails. Opt in or out by toggling the following categories for each profile with an email address: What you watch: New seasons & episodes, Leaving Soon, Your Collections.

Can a phishing email work just by opening it? ›

No, you cannot get hacked just by opening an email. The only way you can get hacked through an email is by interacting with the contents of the email, such as clicking on a malicious link or attachment. Continue reading to learn more about malicious emails and how to avoid getting hacked through them.

What if I accidentally opened a phishing email? ›

If you've accidentally opened a phishing email or clicked on a suspicious link, don't panic. Take immediate action to protect yourself by marking the email as spam, reporting it to your IT department or company, refraining from further interaction with the email, and deleting it from your inbox.

How to check a fake email? ›

Be aware of the common signs of phishing scams:
  1. Suspicious sender address. Check the sender's address carefully and make sure it's really coming from who it says it's coming from.
  2. Spoofed web links. ...
  3. Spelling, grammar, and layout. ...
  4. Suspicious attachments. ...
  5. Threats or a false sense of urgency. ...
  6. Generic salutation.

What are 5 ways you spot a phishing email? ›

5 Easy Ways to Identify a Phishing Email
  • Verify the sender's email address. Sometimes an email will look like it is coming from a legitimate source. ...
  • Urgent action required by sender. ...
  • Look for typos and improper grammar. ...
  • Request for personal information. ...
  • Suspicious URLs.

Should I delete a phishing email? ›

To protect yourself from phishing scams sent through e-mail, if an email looks suspicious, don't risk your personal information by responding to it. Delete junk email messages without opening them.

Can a phishing email delete itself? ›

Can phishing emails disappear? Yes. In some instances, an email sent with a special type of distribution management tool can disappear from an individual's inbox after a specified duration of time. Alternatively, the email may still be in the inbox and yet the spammer may have altered it.

Should you forward a phishing email? ›

Please follow our general recommendations regarding emails you suspect of being spam /phishing scams: Do not click on any hyperlinks or other links contained in suspicious emails. Do not forward suspicious emails. Select the email and click on the "Spam" button to send it to your Spam folder and train the spam filter.

Does Netflix send email notifications? ›

Subscribe to Email Alerts

To receive notifications via email, enter your email address and select at least one subscription below.

What is Netflix's email address? ›

[email protected].

What email service does Netflix use? ›

Online content provider Netflix keeps in contact with over 260 million customers in 190 countries using Amazon Simple Email Service (Amazon SES). Netflix has achieved very high inbox placement rates while delivering hundreds of millions of emails every day.

Does reporting phishing emails do anything? ›

By reporting phishing attempts, you can: reduce the amount of scam communications you receive. make yourself a harder target for scammers. protect others from cyber crime online.

Is it OK to read a phishing email? ›

Phishing is one of the oldest types of cyber scams in existence. However, it continues to evolve as hackers find more ways to disguise their true identities. Just opening the phishing message without taking any further action will not compromise your data.

What is the penalty for phishing emails? ›

Federal law on phishing

If an individual is convicted of wire fraud, they face up to 20 years imprisonment and a maximum $250,000 fine. These penalties can also apply per count. For instance, if you send three phishing emails, you could face up to thrice the number of prison years and fines on conviction.

Can opening an email get you hacked? ›

It is possible for emails to contain malicious scripts which can be triggered by the simple act of opening an email. It's also possible for cybercriminals to exploit security vulnerabilities in the email application you use. But this is very, very rare.

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