Scalable Peace of Mind
These integrated plans includes everything needed to monitor, provision, and support your network as it grows:
EssentialCare and SmartCare are designed to simplify network maintenance, so you can focus on building your business.
And PrimeCare is a subscription that bundles InControl, Warranty, SpeedFusion license upgrades, and FusionHub Licenses into one subscription.
InControl Cloud Management
Whether your deployment has 10 endpoints or 1000, InControl makes network management simple. Monitor network health, centralize policies, push configurations to multiple devices, and obtain audit logs with ease.
Software Updates
The Peplink team is constantly developing firmware updates with new features and security patches. After a router model is introduced, we they will keep developing new firmware for it for years to come. This means with the Care plan, your router will always have access to the latest features.
Product Warranty
EssentialCare has you covered. In the rare event that you encounter an issue, Peplink will replace the product so that your business stays up and running without further expense.
SpeedFusion Cloud Usage
The SpeedFusion Cloud enables Peplink devices under a Care Plan to use SpeedFusion (Bandwidth Bonding, Hot Failover, WAN Smoothing, Bandwidth Overflow) without any additional hardware.
Technical Support
With a Care plan, your certified partner will provide comprehensive technical support. Each partner is equipped with specialized training, years of expertise, and our backing. They are ready to handle anything your deployment may encounter.
| Features | Essential Care | Smart Care | Prime Care |
|---|---|---|---|
| Incontrol Cloud Management | |||
| Hardware Warranty | |||
| Firmware Upgrades | |||
| Technical Support | |||
| Standard RMA | |||
| Advance Hardware Replacement for RMA | |||
| FusionHub License | |||
| SpeedFusion Bonding | |||
| PrimeCare Software Licenses | |||
| SpeedFusion Cloud Usage | |||
| Available for | All Peplink products | Blue Chip Series | Models with SKU no. ending with -PRM |
Frequently Asked Questions about PrimeCare
If you look at the silver label underneath your device, the SKU of your product will have a -PRM suffix. Soon, PrimeCare status will also be visible on InControl, stay tuned!
The previous subscription services (InControl Subscription, FusionHub Licenses, Warranty) are still available for non-PrimeCare devices. PrimeCare devices will need to be in PrimeCare in order to use InControl.
No, they are not interchangeable.
No, if a device is on PrimeCare, it automatically has access to all SpeedFusion functionality. As long as the device remains in PrimeCare, SpeedFusion functionality will remain.
Yes you can, PrimeCare devices will not count towards the peer limit of any FusionHub that it is connected to. For example, a FusionHub 20 normally supports up to 20 peers. This is particularly useful for connecting numerous sites that require little bandwidth such as PoS terminals.
If a PrimeCare device is not subscribed to PrimeCare, it will maintain networking functionality and remain configurable via the on-device Web UI. InControl access, FusionHub licenses, and PrimeCare software features such as SpeedFusion Bonding will be disabled. All other functionality will remain unaffected.
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