Paytm Payments Bank || Report A Fraud (2024)

FAQs

Paytm Payments Bank || Report A Fraud? ›

Go to "24*7 Help" section of Paytm App 2. Choose category "Report a fraud" 3. Select issue & sub-issue category 4. Click on "Message Us" to create a ticket Our specialists will investigate and get back in next 2 hrs.

IVR help desk number : 1800 120 130. Email : [email protected].

To get a refund from Paytm after being scammed in an online transaction, you would need to contact Paytm customer support immediately, provide details of the transaction, such as the transaction ID, date, and amount, and explain the situation clearly.

Paytm, in partnership with HDFC ERGO Cyber Sachet Insurance, has launched a unique insurance offering called “Paytm Payment Protect” to protect users against fraudulent UPI transactions made through any UPI app or digital wallet. Key features of Paytm Payment Protect: Coverage up to ₹10,000 per year against UPI frauds.

Yes, you can get a refund for an incorrect UPI transaction by filing a complaint through the PSP or TPAP app. If the issue persists, you can escalate it to the PSP Bank, your bank, or NPCI. Communication regarding the complaint status will be provided through the app.

For more assistance and information click on the link- https://www.paytmbank.com/Policies/Customer-Grievance-Redressal-Policy-for-Paytm-Payments-Bank. You can visit the cybercrime portal at http://cybercrime.gov.in and report the complaint. You can also give us a call at 1800 120 130 to report fraud.

Please fill the form with signature and send the duly filled form to Shri Raj Kumar Tripathi, Principal Nodal Officer, Paytm Payments Bank Limited, B-121, Sector 5, Noida, Uttar Pradesh-201301 or email to us at [email protected].

If you paid a scammer via debit card:

The bank must send a provisional credit to your account within 10 days and has up to 45 days to complete the investigation. If the bank determines that a charge was fraudulent, it must refund your money and remove the charge from your account [*].

Can someone take money from my Paytm? ›

Financial loss

Hackers or fraudsters may gain unauthorized access to your Paytm account and carry out unauthorized transactions, which may result in the loss of your hard-earned money.

Generally, you'll have two options when disputing a transaction: refund or chargeback. A refund comes directly from a merchant, while a chargeback comes from your card issuer. The first step in the dispute process should be to go directly to the merchant and request a refund.

The process is a little tough, but he/she has to accept that there was a wrong transaction made to his/her account. Then, you need to contact your bank and communicate the matter in detail. You may also have to provide ID proof, address, and other details asked by the bank. Communicate the matter in detail via mail.

Paytm simplifies transaction monitoring by providing detailed transaction information, transaction ID along with location data on the map. Check out our blog for an easy guide on how to keep track of your transactions with Paytm.

Your Paytm Gold Investments are completely safe and protected with MMTC-PAMP. This has no relation to the recent directives from RBI on Paytm Payments Bank. Your investments with PaytmMoney are safe. The recent directives on our associate bank do not affect Paytm Money's operations.

Your money is safe with us. We invest deposits only in government bonds. None of your deposits will be converted in to risky assets.

with the Cybercrime Backend Portal. This helps citizens to report cyber financial frauds on National Helpline number 1930. 1930 National Helpline number is running in all States/UTs.

Report to Action Fraud

If you've been scammed, defrauded or experienced cyber crime, report it to Action Fraud online or by calling 0300 123 2040. Find out more about what you'll need to report and what happens after you report.