FAQs
If you received an unauthorized payment or a buyer claims he never received his item, our Seller Protection can help you get the full amount of an eligible payment, subject of the Claim, Chargeback, or Reversal and waive the Chargeback Fee, if applicable.
How secure is PayPal for sellers? ›
We monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind our advanced encryption. If something seems fishy, our dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions.
Will PayPal protect me if I get scammed? ›
Buyer Protection covers all eligible online purchases where PayPal is used, as well as payments made through our website. To take advantage of Buyer Protection, we require, among other things, that accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment.
How can sellers protect themselves on PayPal? ›
To defend yourself against a claim, you may need to provide PayPal transaction information, like:
- Proof of delivery, like a third-party shipping receipt, tracking number or signature confirmation.
- Proof you delivered a replacement or issued a refund if the buyer received their order but there was a problem with it.
What is not covered by PayPal buyer protection? ›
Most purchases of products and services are covered except real estate, businesses, vehicles, custom-made items, industrial machinery, items equivalent to cash, anything you buy in person and items prohibited by PayPal's Acceptable Use Policy.
Can you get a refund if you get scammed on PayPal? ›
You have 180 days after the purchase to make a dispute. If the seller doesn't respond or you can't resolve the issue, here's how to make a claim with PayPal: Log into your PayPal account and visit the Resolution Center. Click “Report a Problem.”
Is PayPal safer than Venmo? ›
Additionally, Venmo does not offer a refund policy in the case of scams as PayPal does. Both of these things make Venmo safety slightly more difficult. It makes users more vulnerable to scams or monetary losses. Venmo and PayPal are similar in their user security.
Is paying with PayPal safer than credit card? ›
If you're still wondering whether PayPal is safer than a credit card, you should know that both payment methods come with similar security protections and features, though PayPal may have the slight edge with its built-in purchase protections (which may not be available on specific credit cards).
What are the security risks of PayPal? ›
The most common risks associated with PayPal include email phishing scams, fake or canceled invoices, shipping scams, charity scams, and more. Read this article for a more detailed overview of PayPal scams.
Can hackers steal money through PayPal? ›
When a scammer has successfully hacked into somebody else's PayPal account (often by using a phishing scam), they can make purchases and send payments with the money from the account they've taken over.
The most common PayPal scams include phishing, Bitcoin scams, overpayment scams, and invoice scams. They usually involve social engineering tactics to trick you into entering your address, credit card info, or password.
How do I make sure I don't get scammed on PayPal? ›
Know who you are dealing with. Don't list someone else's address on your PayPal account. Verify your suppliers and don't send money to someone you don't know. Only ship items to the address on the Transaction Details page.
What protection does a seller have on PayPal? ›
Our Seller Protection helps guard against losing money to claims, chargebacks, and reversals. You're covered for the total purchase amount on all eligible transactions.
Why am I no longer eligible for PayPal seller protection? ›
To ensure a safer transaction environment, your eligibility for PayPal Seller Protection may be suspended during regular account reviews. This usually happens when one or more of the following activities are detected on your PayPal account: There's an increased risk associated with your PayPal account.
How much does PayPal purchase protection cost the seller? ›
These complaints can affect your merchant PayPal balance. But with Seller Protection, if the transaction meets our requirements, we'll help keep your balance intact. There's no additional charge for this service; we want your transactions to be protected.
Does PayPal ever side with the buyer? ›
That helps the buyer and the seller to quickly get relevant, just-in-time details on the package's location. The absence of such data means you'll lose the dispute. PayPal will automatically side with the customer if you don't have trackable proof of delivery.
Does PayPal charge both buyer and seller? ›
The seller is responsible for all fees for a transaction (not only PayPal but also Square, credit cards, etc.)
How does PayPal work between buyer and seller? ›
When the buyer sends payment, the funds are transferred from their bank account to the seller's PayPal account. The electronic payment is essentially funded by the buyer's bank. An e-check must clear the bank before it is credited to the recipient's PayPal account.
Can a seller get scammed on PayPal? ›
Unfortunately yes, both buyers and sellers using PayPal can potentially fall victim to scams.