Types of compensation
Defendant-administered payments
The company or person that broke a consumer financial protection law sends payments to harmed customers themselves or through a settlement administrator.
For questions about defendant-administered payments not listed below, look up the case and contact the defendant directly.
Learn more about enforcement actions
CFPB-administered payments
The person or company that violated the law pays the CFPB, and then we send the money to harmed consumers, sometimes through a payments administrator. These payments are also known as Bureau-Administered Redress.
Payments from the Civil Penalty Fund
The money in the fund comes from penalties paid by people and companies that broke the law, and then we send the money to harmed consumers, sometimes through a payments administrator.