When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered. Get a full refund if an eligible order isn’t significantly as described, or doesn’t arrive at your doorstep.
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“If the accessories I buy gets lost or damaged, PayPal’s got me covered.” – Matt, Vicious Cycles Singapore
We’ve got your back.
Protecting you from checkout to delivery.
Refunds for incorrect orders
If an order doesn’t arrive or match the seller’s description, we’ll reimburse the full cost for eligible purchases.
$0 liability
If you’re charged for something you didn't purchase, tell us. We’ll secure your account and investigate.
Resolution support
If you have problems with a purchase or you’re concerned about suspicious activity, identity theft or phishing, report your suspicions.
See Also
Cash App Merchant Refund“With PayPal Buyer Protection, I can confidently purchase my dream wedding gown online without running into the risk of becoming a bridezilla.”
Felicia Ong
A safer choice at checkout.
Shop with confidence at your favourite store, and millions world wide.
