Payment, Financing, Refunds and VAT - Shopping Help (2024)

PayPal

When you place an order with PayPal you will be redirected to the PayPal website.There you will then need to login with your PayPal username and password.

If your order consists of multiple deliveries, your PayPal account will be charged separately for each shipment.

Apple Gift Cards

The Apple Gift Card was introduced in 2020 and is now the gift card to use in purchasing products, accessories, apps, games, music, movies, TV shows, iCloud, and more from Apple. Apple Gift Cards can be used in the Apple Store, the Apple Store app, apple.com, the App Store, iTunes, Apple Music, Apple TV, Apple Books, and other Apple properties.

You can use Apple Gift Cards to pay for products, subscriptions, and services from Apple online. Or spend Apple Gift Cards at the Apple Store or by calling 1-800-MY-APPLE. You cannot pay for an Apple Gift Card with an Apple Gift Card or Apple Account Balance. Apple Gift Cards can be used only in the country or region in which they were purchased.

You can use up to eight Apple Gift Cards at a time when you purchase online from Apple, or if you’re placing an order by calling 1‑800‑MY‑APPLE. You can use your gift card(s) with an Apple Account Balance and Apple Pay or one credit card.

Any value on an App Store & iTunes Gift Card or Apple Store Gift Card in your possession is valid.

To redeem any Apple Gift Card or App Store & iTunes Gift Card into your Apple Account Balance, simply enter or scan the PIN. We send electronic Apple Gift Cards to the card recipient via email. Using this email, the recipient can easily redeem the card’s value to their Apple Account Balance for online purchases or use the PIN at an Apple Store, on apple.com, and in the Apple Store app.

For physical Apple Gift Cards, the PIN can be found on the gift card insert. On previous-generation Apple gift cards, reveal the PIN by peeling or scratching off the covered area on the back of the card. For electronic gift cards, the PIN can be found in the email. Please keep the card in your possession until the order has been processed and delivered.

Apple Gift Cards and Apple Account Balance are subject to applicable terms and conditions.

Ready to buy an Apple Gift Card? Buy online for yourself or someone else >

How to Use Apple Gift Cards

Apple Gift Cards can be used to pay for products and accessories as well as apps, games, music, movies, TV shows, iCloud storage, and more. Apple Gift Cards can be used on apple.com, in the Apple Store app, by phone, or in person at the Apple Store. You can also redeem Apple Gift Cards into your Apple Account Balance to buy products, apps, content, and services online from Apple. Apple Gift Cards can be used only in the country or region where they were purchased.

In an Apple Store, simply present the physical card or email to the cashier at time of payment. If you are using your Apple Gift Card over the phone at 1‑800‑MY‑APPLE, you'll need to provide the PIN (located on the back of the card insert or in the gift card email). Remember to keep the card in your possession until your item(s) have been delivered.

You can use up to eight Apple Gift Cards at apple.com or when placing an order over the phone at 1‑800‑MY‑APPLE. You can use up to 20 Apple Gift Cards for one transaction when you purchase at an Apple Store. You can use your Apple Gift Card(s) with an Apple Account Balance and Apple Pay or one credit card. Apple Gift Cards cannot be used to purchase another Apple Gift Card.

Checking Your Apple Gift Card Balance

You can check your gift card balance online by entering the PIN from any Apple gift card. See the Apple Account Balance section for details on how to redeem your gift card into your Apple Account Balance for online shopping, apps, content, and services.

How to Use Apple Store Gift Cards

The Apple Store Gift Card has been replaced with the Apple Gift Card. Of course, any value remaining on an Apple Store Gift Card in your possession is still valid. Apple Store Gift Cards can only be used to purchase products classified as finished goods — including iPhone, iPad, Mac, Watch, Apple TV, AirPods, HomePod, and accessories like headphones, cases, cables, adaptors, and much more. You can only purchase physical products with an Apple Store Gift Card on apple.com, in the Apple Store app, and at the Apple Store.

Apple Store Gift Cards are not eligible to be redeemed into your Apple Account Balance and cannot be used to purchase content or services (e.g., music, movie, apps, iCloud)

How to Use Apple Gift Cards and App Store & iTunes Gift Cards

Both the Apple Gift Cards and App Store & iTunes Gift Cards (previous generation) can be redeemed into your Apple Account Balance. Additionally, you can apply your gift card by entering the PIN during the payment step in checkout on apple.com or in the Apple Store app, or when shopping via 1-800-MY-APPLE. Apple Gift Cards can’t be used with PayPal or split credit card payments.

Lost or Stolen Cards

To report a lost or stolen Apple Gift Card (or any previous-generation Apple gift card), please contact Apple at any Apple Store location or by telephone at 1‑800‑MY‑APPLE. Replacement cards will be issued after Apple verifies that the lost or stolen card has not been redeemed and you present your original purchase receipt. Apple is not responsible for lost or stolen gift cards.

Apple Account Balance

Redeem Apple Gift Cards or add money directly into your Apple Account Balance anytime. Then use the balance to pay for Apple products, accessories, apps, games, music, movies, TV shows, iCloud, and more. You can check your Apple Account Balance online.

To use your Apple Account Balance to buy products on apple.com or in the Apple Store app, make sure you are signed in with your Apple ID. Then simply choose an amount to apply to your purchase during the payment step in checkout. You can use the funds from your Apple Account Balance in combination with Apple Pay or one credit card and up to eight Apple Gift Cards. See Payment for details on using more than one payment method.

You can redeem Apple Gift Cards and App Store & iTunes Gift Cards into your Apple Account Balance on iTunes, Apple Music, Apple TV, or the App Store. Visit any of these Apple apps or sites and tap your Apple ID account avatar or choose Account from the main menu. Select “Redeem Gift Card or Code” or “Redeem,” then scan or enter the gift card PIN. The funds will appear in your Apple Account Balance to use for shopping, listening, watching, playing, working, and more.

Please note that your Apple ID Balance is now your Apple Account Balance.

Tax rate

In accordance with state and local law, your online purchases from Apple will be taxed using the applicable sales tax or seller's use tax rate for your shipping address, or the Apple Store address where the item is picked up.

The tax listed during checkout is only an estimate. In California and Rhode Island, sales tax is collected on the unbundled price of the iPhone.

Your invoice will reflect the final total tax, which includes state and local taxes, as well as any applicable rebates or fees.

Tax-exempt orders

To place an order on behalf of a tax-exempt organization or individual, please call an Apple Store Specialist at 1‑800‑MY‑APPLE. You will need to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not applicable.\n

Note, for corporate tax-exempt purchases, only corporate-issued credit cards for the applicable tax-exempt organization will be accepted as a method of payment (i.e., no cash, personal check, or personal credit cards will be accepted).

Apple offers special pricing to students, teachers, administrators, and staff members. We also offer special pricing for home-schooling programs, pre-kindergarten, and purchases made on behalf of students.\n

If you live in the U.S., visit the U.S. Apple Store for Education to place your order for reduced prices on the full range of Mac computers, plus select third-party products. Please note that only orders placed on your country’s or region’s Apple Education site are eligible for the special education pricing.

Apple offers special pricing to local, state, and federal government employees and agencies. Visit our online Apple Government Stores (Opens in a new window) to view reduced prices. Please note that only orders placed on our online Apple Government Stores (Opens in a new window) are eligible for the government pricing.\n

Shop for yourself

Federal Employee Store

Apple's Federal Government Employee Purchase Program (Opens in a new window) offers special pricing for the following U.S. Federal Government employees who want to purchase Apple products for personal use:

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• Current and retired
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• Contractors
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• Family members
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Current, former, retired members, and family members of the following government entities are eligible:

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• U.S. Military
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• National Guard
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• Reserve
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State and Local Government Employees

Apple's State and Local Government Employee Purchase Program (Opens in a new window) offers special pricing for employees of State and Local Government Agencies who want to purchase Apple products for personal use.\n

Shop for your agency

State and Local Government Store

Use Apple's State and Local Government Store (Opens in a new window) to purchase Apple and third-party products using terms with Apple or via procurement card.\n

Visit the Product Promotions (Opens in a new window) homepage for a list of limited-time offers and to learn more about how to qualify as well as review any Terms and Conditions for each promotion.