Paramount plus error has occurred during playback (2024)

FAQs

Why does Paramount Plus keep saying an error occurred during playback? ›

You likely have Ad Blockers enabled, and you'll need to disable it in order to stream P+ content. For instruction, click here. Your firewall restrictions may be blocking paramountplus.com. Ensure that you have no firewall restrictions, or click here for instructions.

Disable VPN or Proxy: If you're using a VPN or proxy, it might be causing issues. Try disabling it and accessing Paramount Plus without it. Update the App: If you're using a mobile app, make sure it's updated to the latest version. Outdated apps can sometimes cause errors.

Clear App Cache/Data: If possible, go to the settings or app management section on the TV, find the Paramount Plus app, and clear its cache and data. Then, try launching the app again. Check for System Updates: Ensure that the TV's software is up-to-date.

User reports indicate no current problems at Paramount+

In the realm of technology, "playback" refers to the process of reproducing or playing back previously recorded data, such as audio, video, or any other form of digital media.

In order to stream Paramount+, ad blocking software must be disabled so that sponsored messages can play. If ad blocking software is detected, the system will prevent video playback and display a blank screen. Solution: Please remove or disable the ad blocking software before attempting to stream videos.

The Premium plan allows you to stream Paramount+ on 4 supported devices at the same time, in 4K UHD, HDR10, Dolby Vision and Dolby Atmos*. You can also cast your favorite shows and movies to supported devices and download to watch later.

Disable or remove any problematic ad blocker extensions. Disconnect any active VPN connections, as they might affect streaming quality1. Stream on a Different Device:If you're using a smart TV, verify that it's compatible with Paramount+. Restart the device or install the latest app updates.

Is Paramount Plus free with Amazon Prime? ›

People who have an existing Amazon Prime Video subscription can choose from a variety of featured channels to watch from, including Paramount Plus. Unfortunately, it is not one of the free services offered, but there is a way to test it without getting charged.

To make sure you're running the latest version of the Paramount+ app, run an app version update with these steps: Open the Paramount+ app, and select “Settings.” Click “System”, then “Software Updates." Select “Update Software” to update to the latest version of the Paramount+ app.

To fix the Paramount Plus app on your TV, try the following steps: Restart your TV and router. Check your internet connection and ensure it meets the minimum speed requirements. Update the Paramount Plus app and your TV's firmware.

Uninstall and Reinstall Paramount Plus App

This fix will work if the issue you are facing is only with the Paramount Plus app. At times the services offered by Roku can get corrupted, or a technical glitch might have emerged after an update.

Yes, most issues with Paramount Plus on Samsung TV can be resolved by following a few simple troubleshooting steps. These include checking your internet connection, updating the app and your TV's software, clearing the app's cache and data, and reinstalling the app if necessary.