Overseas Usage Guide | Help & Support (2024)

As part of the bank's security measures, it is necessary to activate your OCBC ATM, debit or credit cards' overseas ATM cash withdrawal or magnetic stripe feature if you wish to use your cards overseas.
You may refer to the guide below on what you should do for your intended overseas usage.

OCBC Internet Banking

1. Log in to OCBC Online Banking with your access code and PIN or Singpass
2. Scroll over “Customer Service” then “Cards” and select “Overseas card usage”
3. Select card to link/delink to account for ATM transactions
4. Select account to link. Tap on the "Next" button to confirm

OCBC Business Debit Card customers without OCBC Online Banking will not be able to activate the overseas ATM cash withdrawal on their card via Online Banking. Should you wish to activate overseas cash withdrawal, please submit the OCBC Business Debit Card Maintenance form below.​

OCBC Digital app

1. Log in to OCBC Digital app​
2. Tap on the menu bar on the top left of the screen​
3. Tap on “Card services”​
4. Select “Manage overseas usage”​
5. Select card to enable/ disable overseas cash withdrawal ​
6. Indicate the period for overseas usage​
7. Tap on the “Next” and “Agree” button ​
8. Tap on the “Submit” button after reviewing the changes​

1. Via SMS

2. Send an SMS to 72323, or if overseas,+65 9327 2323in this format:

   • To activate:
     ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>start date in DDMMYY<space>end date in DDMMYY<space>activate
     Example: ATM S7612345X 1234 011216 311216activate
   • To deactivate:
     ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>deactivate
     Example: ATM S7637838X 1234deactivate

This option is available for Singaporeans and Singapore Permanent Residents until further notice.

Mail in forms

Download ATM Card Services form

Visit https://internet.ocbc.com/cardactivation/magstripeCard to activate or deactivate the magnetic stripe on your card for overseas usage.

OCBC Internet Banking

1. Log in to OCBC Internet Banking using your Access Code and PIN.
2. Click on ‘Customer Service’ > Manage overseas card usage.
3. If you do not have OCBC OneToken or a hardware token, or have chosen ‘QuickView’ via OCBC Internet Banking (Customer service > Change login mode), you will be asked to enter an SMS One-Time Password.
4. Choose the card for which you wish to activate/deactivate its magnetic stripe for overseas usage.
5. If have chosen to activate the magnetic stripe on your card for overseas usage, indicate the period you wish to use the magnetic stripe for.
6. Read our Terms and Conditions Governing Electronic Banking Services.
7. Click on ‘Next’ to confirm.
8. Review the details shown and click on ‘Submit’.

*If you wish to activate your OCBC Business Debit Card for overseas ATM cash withdrawals but do not have OCBC Online Banking access, please complete and submit the OCBC Business Debit Card Maintenance form below.

OCBC Digital app

1. Log in to the OCBC Digital app.
2. Tap the menu at the top left.
3. Tap ‘Card services’ > Manage overseas card usage.
4. If you do not have OCBC OneToken or a hardware token, or have chosen ‘QuickView’ via OCBC Internet Banking (Customer service > Change login mode), you will be asked to enter an SMS One-Time Password (OTP)*.
5. Tick/untick ‘Overseas magnetic stripe transaction’ under the card wish to activate or deactivate for overseas usage.
6. If you do not have OCBC OneToken, you will be asked to enter an SMS OTP*.

*If you have activated OCBC OneToken, you will not need to enter SMS OTPs as authentication will be seamlessly done in the background. Please visit XXX for more details.

SMS

1. Send an SMS to 72323 or, if overseas, +65 9327 2323 in this format:

   • To activate:
     MAG<space>NRIC/Passport<space>Last 4 digits of card no<space>start date in DDMMYY<space>end date in DDMMYY<space>activate
     Example: MAG S7612345X 1234 230917 231017 activate
   • To deactivate:
     MAG<space>NRIC/Passport<space>Last 4 digits of card no<space>deactivate
     Example: MAG S7612345X 1234 deactivate

Via other channels

You may visit anyOCBC branch. Alternatively, call us at 1800 363 3333(or, if overseas,+65 6363 3333).

For your security, it is recommended to deactivate your overseas ATM cash withdrawal or Overseas magnetic transaction upon returning to Singapore to prevent unauthorised usage.

Adopt these security measures when you travel overseas:

• Update your mobile number to receive real-time SMS alerts on overseas transactions.
• Change your alert settings on your overseas transaction
  • Overseas ATM cash withdrawal:Auto-enrolment for SMS alerts when you activate your card(s) for overseas ATM cash withdrawal. The default amount to receive SMS alerts is set at S$1.
  • Overseas magnetic transaction:Auto-enrolment for SMS alerts when you activate your card(s) for Overseas magnetic transaction. The default amount to receive SMS alerts is set at S$1,000.

  You may change your SMS alert settings via OCBC Online Banking.

• Beware of any unusual objects placed on or around the card insertion slot on the ATM. Cover the keypad when you enter your PIN. If you suspect you have used your card at a suspicious ATM, contact us immediately at +65 6363 3333.

Please note that telecommunication charges for overseas SMS alerts are applicable.