FAQs
How do I contact Okta technical support? ›
Contact support by calling one of the following numbers: US: 1-800-219-0964.
Is Okta having issues today? ›Operational: All Okta services are green.
How to access Okta help center? ›Navigate to support.okta.com. Click on the Sign In button on the top right hand of the page.
Why is my Okta Verify not working? ›Check the Okta Verify and device OS versions to see if they may be recent updates. Sometimes, device OS updates or Okta Verify updates can introduce new compatibility issues. If this is suspected, reach out to Okta support for verification.
How long will my Okta account be locked? ›After 30 minutes, the system will auto-unlock the account. 3. If the user wants to try another login in attempt before the set 30 minutes, they will need to open an Admin case by filling out our Need Help form using below link. CSR Team can then unlock the account, and once unlocked the user can try a new attempt.
How do I restore Okta? ›- Email is set to Recovery.
- Phone is set to Recovery.
- Okta Verify is set to Authentication and Recovery.
- No other authenticator is enabled or required to be enrolled for authentication.
If our services were to go down, you would not be able to log in to your Okta organization and access your applications via Single Sign-‐On.
How to raise Okta support case? ›- In the Okta Admin Console, click the ? icon and then click Help Center.
- Click Get Support in the lower-right corner, and choose Open a Case.
- Provide the following information for the case: (* indicates required fields) Priority* Subject* Detailed Description* Steps to Reproduce.
- In the Admin Console, go to SettingsAccount.
- In the Give Access to Okta Support section, click Edit.
- Set the option Okta Support access to Enabled.
- Click Save. ...
- To extend Okta Support's access by 24 hours, click Edit, and then click Extend access by 1 day.
- Sales. USA: (800) 588 1656. Europe: +44 (800) 368 8930. Australia: +61 28 310 4484. Germany: +49 (89) 2620 3329. Netherlands: +31 (20) 888 1388.
- Okta Headquarters. (888) 722-7871. Press: [email protected].
- Employment Verification: Request at www.theworknumber.com using Company Code: 33168.
How do I connect my Okta to my iPhone? ›
On your device, download Okta Verify from the Apple App Store – Okta Verify and install it. Open the app and follow the instructions to add your account. When prompted, point your camera at the QR code displayed in the browser on the computer. Follow the instructions to complete the account setup.
What iPhone is required for Okta Verify? ›Requires iOS 16.0 or later. Requires iPadOS 16.0 or later. Requires macOS 12.0 or later.
How do I connect to Okta? ›- In the Okta Workflows Console, go to Connections.
- Click New Connection. ...
- Select the Okta connector. ...
- In the New Connection window, enter the Connection Nickname. ...
- Open a new tab and navigate to the Okta Admin Console.
- Navigate to Applications -> Applications, and select the Okta Workflows OAuth application.
- In the Okta Admin Console, click the ? icon and then click Help Center.
- Click Get Support in the lower-right corner, and choose Open a Case.
- Provide the following information for the case: (* indicates required fields) Priority* Subject* Detailed Description* Steps to Reproduce.
- In the Change Password section, enter your current and new passwords. Confirm the new password. ...
- In the Change Password section, click the link to change the password. ...
- In the Security Methods section, click Reset next to Password.
- Click your Name on the dashboard.
- Select Settings.
- Scroll to Extra Verification.
- Select Remove.
- Follow the enrollment process to enroll the new device (or to re-enroll a device restored from backup)