Not Receiving Bank OTP on SMS? Here's How to Fix It (2024)

FAQs

Not Receiving Bank OTP on SMS? Here's How to Fix It? ›

If the OTP is not receiving, try to clear the cache of the default SMS app. Restart the smartphone and Reset the network settings if they are not working even after applying the first two. However, OTP does not solely depend on the device. The one-time password also depends on the sender's side.

1. Clear the Messaging App Cache: If you're not receiving OTP messages, it might be due to old cache data. To fix this, go to the messaging app, tap on it, then go to App Info > Storage > Clear Cache. This should resolve the issue by getting rid of the old data and allowing new OTP messages to display properly.

Make sure to check your phone settings. Blocked Numbers: Your bank's SMS notifications may be getting blocked by your phone's settings or a third-party app. Incorrect Contact Information: It's possible that your bank has outdated contact information for you, leading to SMS messages being sent to the wrong number.

To get an OTP code, a user typically needs to enter their phone number or email address when prompted by the service they are trying to access. The service will then generate a code and send it to the user's device. Depending on the service, the code may be sent via SMS, email, or even an in-app notification.

Contact your carrier and ask them to check if there is any issue with their network or SMS service. Sometimes, there may be a temporary outage or a technical problem that can affect the delivery of OTP messages. Your carrier may also have some settings or restrictions that can block OTP messages from certain senders.

Make sure that you're using the correct phone number. Make sure that you have enough signal strength. Try verifying your account from a different device. Try verifying your account at a different time.

Verify your mobile phone is turned on and able to receive text messages. You may need to consult your mobile carrier if you are unsure if you can receive text messages. Contact your mobile carrier and make sure your mobile devices is not blocked from sending and receiving SMS messages.

Restart your device: Sometimes, restarting your device can resolve the issue of not receiving OTP. Clear phone memory: Clearing phone memory by deleting unnecessary files and apps can also free up space for receiving OTP messages.

Improper network checks and country code is another means through which the OTP not received issue can occur. Having a good and reliable connection is also vital for receiving OTP. Instances where an OTP couldn't be found in your messages after multiple requests might require connectivity and network test.

Can I receive OTP via email? ›

The Email OTP method enables you to authenticate using the one-time password (OTP) that is sent to the registered email address. When you try to authenticate on any device, the server sends an email to the registered email address with the OTP. You can use this OTP for single authentication within a short time frame.

Update your device to the latest version of iOS or iPadOS if needed. In the Settings app, tap Cellular. Make sure that your phone line is turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.

Improper network checks and country code is another means through which the OTP not received issue can occur. Having a good and reliable connection is also vital for receiving OTP. Instances where an OTP couldn't be found in your messages after multiple requests might require connectivity and network test.

You will see this error if the mobile number you've registered with the bank doesn't have enough balance to send an SMS for verification. Please recharge this number and try again.

SMS alerts are based on your account activity only. You need to login to Internet banking to set or update alert s for an account. However please note that if your account is inactive /dormant or closed, you may not receive SMS alerts.