Netflix says 'We're having trouble playing this title right now.' (2024)

FAQs

Netflix says 'We're having trouble playing this title right now.'? ›

General troubleshooting steps

“We're having trouble playing this title right now” is one of many Netflix error codes. It typically appears after a video gets stuck at the loading screen. If you see this message, there could be an issue with your internet connection, or the problem could be on Netflix's end.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem. Open a web browser and go to netflix.com/clearcookies.

This title is not available to watch instantly. Please try another title. This error happens when an issue with data stored on your device stops Netflix from playing.

This error usually happens when the email or password being entered isn't correct, or when data stored on your device needs to be refreshed.

Go to your TV settings, look for the “Applications” section, find Netflix and select “Force shutdown”. This immediately stops all application activity. A classic reboot can work wonders. Turn off your TV, wait a minute (yes, be patient) and then turn it back on.

Go to your device's home screen or apps list. Tap and hold the Netflix app, then tap App info. Tap Storage & cache > Clear storage > OK. Try Netflix again.

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.

It usually means that your browser needs to be refreshed, or that there's a problem with your network connection.

Turn off your device, then unplug your modem and router from power. After 30 seconds, plug in your modem and router. Wait 1 minute, then turn on your device. Try Netflix again.

Is Netflix having issues right now? ›

We are not currently experiencing an interruption to our streaming service.

To reset Netflix, unplug your TV and plug it back in. Then, sign out of the Netflix app and back in. Restart your network to get rid of any temporary files from Netflix on your router. Check that the Netflix servers aren't down, which will cause the app not to work on your TV.

When a title isn't available on Netflix it can be for a few different reasons, including: The title may not be released yet in your country. The rights to the title aren't available or aren't available for your region. If you're using a VPN, you may only see TV shows and movies that are available globally on Netflix.

It usually means a network connection problem is stopping your device from reaching Netflix. To fix the problem, follow the troubleshooting steps below. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

It typically points to a problem with the information you are attempting to sign up with. Follow the troubleshooting steps below to resolve the issue. Check to make sure you have entered the correct billing information. You may need to delete and re-enter your information to successfully sign up.

When a title isn't available on Netflix it can be for a few different reasons, including: The title may not be released yet in your country. The rights to the title aren't available or aren't available for your region. If you're using a VPN, you may only see TV shows and movies that are available globally on Netflix.

It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix.

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.