Netflix says 'Sorry, something went wrong. There was a problem switching your profiles.' (2024)

Table of Contents
Blu-ray Player iPhone, iPad, or iPod touch Sign out of Netflix Update the Netflix app Reinstall the Netflix app Set-top Box or Streaming Media Player Smart TV Xbox One All other devices Related Articles FAQs

If you see an error that says

Sorry, something went wrong. There was a problem switching your profiles.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Sign out of Netflix

  1. Go to the Netflix home screen, then go left to open the menu.

  2. Go to the bottom of the menu, then go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

iPhone, iPad, or iPod touch

Sign out of Netflix

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix Netflix says 'Sorry, something went wrong. There was a problem switching your profiles.' (1).

  3. In the upper right, tap the Menu Netflix says 'Sorry, something went wrong. There was a problem switching your profiles.' (2).

  4. Tap Sign Out Netflix says 'Sorry, something went wrong. There was a problem switching your profiles.' (3), then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

See Also
Netflix says 'This card is not supported in this territory.'Best free streaming services and apps (March 2024)What is a CVV number and where to find it - LifeLockYour card does not support this type of purchase | Skeddly Help Center

Update the Netflix app

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

Reinstall the Netflix app

Uninstalling the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to the home screen, then tap and hold the Netflix app.

  2. Tap Remove app > Delete app > Delete.

  3. Open the App Store and search for "Netflix."

  4. Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  5. When the app is installed, try Netflix again.

Note:

If you can't find the Netflix app after removing it, follow Apple's steps to redownload an app from the App Store.

See Also
What is a CVV Number & Where to Find It?

Set-top Box or Streaming Media Player

Sign out of Netflix

  1. Go to the Netflix home screen, then go left to open the menu.

  2. Go to the bottom of the menu, then go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Smart TV

Sign out of Netflix

  1. Go to the Netflix home screen, then go left to open the menu.

  2. Go to the bottom of the menu, then go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Xbox One

Sign out of Netflix

  1. Go to the Netflix home screen, then go left to open the menu.

  2. Go to the bottom of the menu, then go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

All other devices

We're looking into this problem. To help us investigate, contact us.

Related Articles

  • Billing and Payments
  • How to download titles to watch offline
  • How to create, change, or delete profiles
  • Netflix isn't working
  • How to search and browse Netflix
Netflix says 'Sorry, something went wrong. There was a problem switching your profiles.' (2024)

FAQs

Netflix says 'Sorry, something went wrong. There was a problem switching your profiles.'? ›

#1 Fix “Sorry, something went wrong. There was a problem switching your profiles.” If you encounter this error, it means that you need to refresh the information stored on your device.

Read On ›
Why is Netflix not letting me switch profiles? ›

It typically points to information stored on your device that needs to be refreshed.

Discover More Details ›
How to fix Netflix error sorry something went wrong? ›

Netflix says, 'Sorry, something went wrong. Please try again later.'
  1. Restart your device. Turn off your device. ...
  2. Clear the Netflix cookie. Go to netflix.com/clearcookies. ...
  3. Restart your home network. Turn off your device, then unplug your modem and router from power. ...
  4. Reset your network settings. ...
  5. Reset your password.

Continue Reading ›
Why do I keep getting profile error on Netflix? ›

Profile operation failed. Please try again later. This error message means an issue with a profile on your account stopped it from being deleted. To fix the problem, try deleting the profile again later.

See Details ›
Why does my Netflix keep giving me an error message? ›

It usually means that your browser needs to be refreshed, or that there's a problem with your network connection.

Find Out More ›
Why won't Netflix let me into my profile? ›

Try signing in to your Netflix account on a different device. If you can't sign in on any device, you might need to update your account. These articles might help: Forgot or need to change your Netflix password.

Tell Me More ›
Will Netflix stop profile sharing? ›

Netflix started cracking down on password sharing in summer 2023. If you want to watch 3 Body Problem, you can only watch it on Netflix. And if you were kicked off a shared account after Netflix ended password sharing last year, you'll need to subscribe on your own.

Show Me More ›
How many profiles can I have on Netflix? ›

You can create profiles for members in your household, allowing them to have their own personalized Netflix experience. Your account can have up to five individual profiles, and you can set a maturity rating level on each one. Each profile will have its own recommendations based on that profile's ratings and tastes.

Explore More ›
Why is Netflix saying error please try again later? ›

Netflix says 'Connection Error: We are unable to connect you to Netflix, please try again later. ' It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service.

Continue Reading ›
Is Netflix having technical difficulties right now? ›

Netflix is up!

If we are experiencing an interruption to our streaming service, we'll keep this page up to date with a description of the problem.

Show Me More ›

How to clear Netflix cache? ›

Clear the Netflix app data

Go to your device's home screen or apps list. Tap and hold the Netflix app, then tap App info. Tap Storage & cache > Clear storage > OK.

Read The Full Story ›
Why is Netflix saying too many accounts? ›

Too many people are using the account

The number of account users that can stream at the same time will depend on your Netflix plan. You can see the limit for your account, as well as other plan options, on the Change Plan page. Solution: Make sure that no one else is using your account before trying to stream again.

See Details ›
Why have I been locked out of Netflix? ›

A subscriber's device is blocked when login attempts are made outside of that primary location. They will be prompted at that time to sign up for a new account. Netflix, however, will not automatically charge account holders if their login attempts are made outside of their home or designated location.

Get More Info Here ›
Why does Netflix say "sorry something went wrong"? ›

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue. Go to the Netflix home screen, then go left to open the menu. At the bottom, select Get Help > Sign out > Yes.

Continue Reading ›
Why is Netflix saying sorry your account can't be used in this device? ›

'Sorry, your account can't be used on this device. ' This error message means your current Netflix plan allows watching only on a mobile phone or tablet. To watch Netflix on a web browser, you'll need to choose a different Netflix plan.

View More ›
Why does it keep saying there is a problem connecting to Netflix? ›

It usually means there's a problem with your network connection. Follow the troubleshooting steps below to resolve the issue. Public networks: For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

View Details ›
How to switch profile in Netflix? ›

In the lower right, tap My Netflix . In the upper right, tap the Menu . Tap Manage Profiles . Choose the profile you want to change and select the Edit icon.

See More ›
How do I transfer my Netflix profile to another profile? ›

Go to your Account page. Choose Buy an extra member in the Extra Members section. Follow the steps to add an extra member and invite someone to be your extra member. Choose Allow Profile Transfers on the page where you can create a new profile or choose to move an existing profile.

Learn More ›
Why can't other people use my Netflix? ›

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to use their own account to watch Netflix. Learn more about sharing Netflix. Account owners can buy an extra member slot and invite people outside their household to use Netflix.

Discover More Details ›
Why is Netflix profile locked? ›

A lock icon appears on profiles that require a PIN to watch or on TV shows and movies that aren't available with your current plan.

Show Me More ›
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