Netflix says 'Netflix Site Error' (2024)

If you see an error that says

Netflix Site Error
We were unable to process your request.
Please go to the Netflix home page by clicking the button below.

It usually means that your browser needs to be refreshed, or that there's a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.

Clear the Netflix cookie

Restart your browser

Use a different browser or device

Shut down your computer

Restart your home network

Netflix says 'Netflix Site Error' (2024)

FAQs

Netflix says 'Netflix Site Error'? ›

It usually means that your browser needs to be refreshed, or that there's a problem with your network connection. Follow the troubleshooting steps below to resolve the issue. To pinpoint your issue, sign in to Netflix on a different device that's on the same network as your computer.

Why does my Netflix keep saying Netflix has encountered an error? ›

It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix.

Why Netflix can t connect to Netflix? ›

' This error happens when data stored on your device needs to be refreshed, or an issue with your network stops your device from reaching Netflix.

How do I reset my internet connection on Netflix on TV? ›

Netflix says 'Not connected to the Internet. '
  1. Turn off your device, then unplug your modem and router from power.
  2. After 30 seconds, plug in your modem and router.
  3. Wait 1 minute, then turn on your device.
  4. Try Netflix again.

How do I reset Netflix on my smart TV? ›

Smart TVs
  1. Unplug your device from power.
  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
  3. Plug your device back in.
  4. Turn your device on and try Netflix again.

What is error message on Netflix site? ›

It usually means that your browser needs to be refreshed, or that there's a problem with your network connection. Follow the troubleshooting steps below to resolve the issue. To pinpoint your issue, sign in to Netflix on a different device that's on the same network as your computer.

How do you reset Netflix error? ›

If Netflix isn't working on your Android phone or tablet, you can often fix the problem with these basic troubleshooting steps.
  1. Turn your device off, then back on. Turn off your phone or tablet. ...
  2. Clear the Netflix app data. ...
  3. Reinstall the Netflix app. ...
  4. Test your internet connection. ...
  5. Restart your home network. ...
  6. What to do next.

Why is Netflix not working even though I have internet? ›

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help. Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

Is Netflix having issues right now? ›

We are not currently experiencing an interruption to our streaming service.

Why is Netflix suddenly not working on my TV? ›

If your connection is fine, try restarting your TV and Netflix app. you'll have to contact Netflix customer support directly at +1~(877)~(431)~(4234) Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.

Why is Netflix no longer compatible with my smart TV? ›

It usually means your device needs to be updated, or that it doesn't work with ad-supported Netflix plans.

How do I restart Netflix? ›

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.
  1. Go to the home screen, then tap Settings.
  2. Scroll down and tap Netflix.
  3. Slide the Reset switch on to reset the app.
  4. Try Netflix again.

How do I connect my Netflix to the Internet on my smart TV? ›

Using a Smart TV
  1. Connect your Smart TV to your home network.
  2. Open your Smart TV apps.
  3. Select the Netflix app.
  4. Log in with your Nextflix Account.
  5. Select a video to play.
Apr 28, 2024

Why does it say can't connect to Netflix? ›

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue. You can test your device's connection by trying another app that connects to the internet.

Why can't I access my Netflix account? ›

You might need to reset your password. Go to How to change or reset your password to do this. Go to Netflix supported browsers to update your web browser or get a different browser.

How do I fix Netflix device error? ›

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.
  2. Turn it back on.
  3. Try Netflix again.

Why is Netflix suddenly not working on my smart TV? ›

Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.

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