Netflix not working on your Samsung smart TV? Here's what to do (2024)

Is Netflix down?

Netflix not working on Samsung Smart TV devices could be due to an outage. There’s a chance Netflix services are down for everyone, so it’s best to check that before anything else. Netflix has its own status page, where you can see if Netflix is up or down. Additionally, you might want to check out a third-party website like DownDetector.com. This page tracks customer reports and tells you whether a site is up or not. It even has a map to check if there are any local outages.

How to sign out of Netflix using the Konami code:

1. Open the Netflix app on your Samsung smart TV.
2. From the Netflix home screen, press the following sequence on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
3. A menu will show up. Select Sign out, Start Over, Reset, or Deactivate.

How to sign out of Netflix using settings:

1. You can also navigate to your Netflix profiles section.
2. Go into the options on the left side of the screen.
3. Select Get help.
4. Pick Sign out.
5. Confirm by selecting Yes.

Uninstall Netflix

Uninstalling an app and redownloading it often works on smartphones, so it’s also worth a try on your TV.

How to uninstall Netflix on your Samsung smart TV:

1. Press the Home button on your remote.
2. Find and select Netflix using the cursor, then press the down button.
3. Highlight Remove, then press the enter button on the remote.
4. A pop-up window will appear. Use the remote to highlight Remove and press the enter button again.

To reinstall the app, head back to the Smart Hub screen and navigate to the magnifying glass. Search Netflix either with the keyboard or voice button and select Install.

How to disable Samsung Instant On:

1. Go to the Settings cog and select it.
2. Go into the General section.
3. Find Instant On.
4. Toggle the option Off.

Check for updates

Running slightly older versions of the app or OS is usually not an issue, but applications can have problems once they get significantly older. You may want to check if the Netflix app and Samsung Smart TV are running their latest software.

Check for Netflix app updates:

1. Press the Home button.
2. Select APPS.
3. Go to the Settings gear icon.
4. Highlight the Auto Update option and press Enter to enable or disable it. Make sure it’s enabled.

Most apps should update automatically, but you should check, just in case.

Check for Samsung Smart TV update:

1. Go into the Settings.
2. Select All Settings.
3. Hit Support.
4. Select Software Update.
5. Click on Update Now. You can also turn on Auto Update, just to make sure you’re always running the latest OS version.

How to check the network status on Samsung Smart TV:

1. Press the Home button.
2. Select Settings.
3. In the General menu, select Network.
4. Pick Network Status.
5. Let the TV run the test. It will let you know if it’s connected or not.

If the internet isn’t working, go ahead and restart your router. This usually fixes local network bugs. There’s usually a dedicated restart button, but unplugging the router, waiting for about a minute, and plugging it back also works. It might also help to get some devices out of your Wi-Fi network. Routers can get congested, and getting near (or surpassing) your router’s connection capacity could slow down your whole network. If your router is getting congested too often, your best bet is to upgrade to one that can handle more devices.

Is your Netflix plan active?

Talking about paying bills, did you check if your Netflix plan is active? While these payments are automatic, banks and credit cards sometimes decline transactions for many reasons. Go into your Netflix.com account to see if your plan is active.

Reset your Smart Hub

If Netflix is still not working on your Samsung smart TV, the last method you can try is to reset your Smart Hub. This is essentially the heart of your TV, so this method is on the extreme side. It will log you out of all of your apps and remove them from your TV, so you’ll have to go back and reinstall everything. You probably only want to do this as a last resort. If you’ve hit this point, here are the steps to follow.

How to reset your Samsung Smart TV Smart Hub:

1. Press the Home button on your Samsung smart TV remote.
2. Using the directional ring, head to the left to the Settings tab.
3. Select All Settings.
4. Navigate down to the Support section.
5. Enter the Device Care menu.
6. Use the directional ring again to select the bottom option, Reset Smart Hub.
7. Enter the PIN for your TV; it should be set to the default of 0000.

How to change the audio output on a Samsung Smart TV:

1. Press the Home button on your remote.
2. Go into the Settings.
3. Select Sound.
4. Pick Sound Output.
5. Make your selection. We would recommend TV Speaker.

If this doesn’t help, it may be an issue with the HDMI input or audio input. Unplug the HDMI and audio input cables from the TV and plug them back in. Then test the sound. If the audio still doesn’t work, try using another input source if you have multiple. Also, check other apps to see if the audio works with them. If Netflix is the only app having sound problems, reinstall the app to see if that helps.

Netflix showing a black screen on Samsung Smart TV

Are you getting a black screen when trying to play Netflix content on your Samsung Smart TV? There are multiple things you can try in order to fix this. Samsung recommends that you try a full restart. So, unplug the TV, wait for about 1-2 minutes, and plug it back in. Then, try again.You can also sign out of Netflix or reinstall the Netflix app altogether.

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