My iPhone has been hacked, what to do? (2024)

User profile for user: shuckzmim

shuckzmim Author

User level: Level1

12 points

Been hacked. The notice comes from errolandtessa. What do I do?

I clicked on a photo of a qr code I scanned for instructions to use products on my new iphone. The message came up immediately, tells me all operations are being tracked. Below is a familiar white strip saying to open the link in the app store, which I've not done.

Now what?

[Re-Titled by Moderator]

iPhone 14, iOS 17

Posted on Feb 13, 2024 3:53 PM

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User profile for user: Mac Jim ID

Mac Jim ID

User level: Level7

20,225 points

Posted on Feb 13, 2024 4:05 PM

Restart your phone. As long as you have not jailbroken your phone, it cannot be hacked. There is no iPhone message from Apple that will come up saying all of your operations are being tracked and it would make no sense for a hacker to announce that they are tracking you unless they want money or personal account information from you. If the QR code opened up a website, you can just navigate to a different site.

As long as you did not give them your Apple ID/Password, there is nothing else you need to do.

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User profile for user: Mac Jim ID

Mac Jim ID

User level: Level7

20,225 points

Feb 13, 2024 4:05 PM in response to shuckzmim

Restart your phone. As long as you have not jailbroken your phone, it cannot be hacked. There is no iPhone message from Apple that will come up saying all of your operations are being tracked and it would make no sense for a hacker to announce that they are tracking you unless they want money or personal account information from you. If the QR code opened up a website, you can just navigate to a different site.

As long as you did not give them your Apple ID/Password, there is nothing else you need to do.

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User profile for user: Mac Jim ID

Mac Jim ID

User level: Level7

20,225 points

Apr 1, 2024 7:29 AM in response to Hackednsikofit

Hacked is a term that some users make when they claim that a third party has remote access to your device to observe and make changes. This is not possible with the iPhone. What can happen is that people will inadvertently give out their Apple ID/Password through a phishing email/message. Any user with that information can do things like delete pictures from your iCloud or even change your password. Some people believe that their device is hacked because of this and that is not the case. Your account may be compromised because of this action, but it is in now way a case that your device is hacked.

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Feb 13, 2024 4:00 PM in response to shuckzmim

Your phone is not hacked. This is a scam that is trying to trick you into providing personal information.

Do NOT click or tap on a link in any message like this.

Delete the message and move on.

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User profile for user: jonasilver137

jonasilver137

User level: Level1

30 points

Mar 13, 2024 11:41 AM in response to shuckzmim

It's a scam. There is no malware on your device, unless you jailbroken it, but you will download harmful apps if you follow the link and download the app.

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User profile for user: kayley277

kayley277

User level: Level1

8 points

Apr 29, 2024 4:04 PM in response to Soul_embargo

I FINALLY have come across your reply and it actually looks like an educated reply. I have been having this issue for years with so many different phones. And I believe I know exactly who is doing this. But because I am not tech educated I’ve never known how to explain what I’m seeing on my phone. However, now I am not able to access most of my settings , I’m constantly having to use my Touch ID to access literally everything on my phone which I’ve never had to do before, when I try to do emergency reset it shows that it cannot there is a problem when gathering “sharing information” and it never does the emergency reset. When I factory reset the phone it literally comes back to the same wallpaper and everything so it’s obviously not resetting. It shows there is some kind of open source license Apache and MIT license on the phone and I’ve never downloaded anything like that, I constantly get emails that are not from who they say they are, websites look like the website it’s supposed to be but then I’m able to see that it’s a random url. I mean I’ve dealt with so much of this and I don’t know who to go to or what to do. Please advise if you can!

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User profile for user: Kurt Lang

Kurt Lang

User level: Level9

61,006 points

Apr 29, 2024 4:18 PM in response to kayley277

Incredible. There are four sane responses from very experienced and long standing forum members in this topic, and you latch on to the conspiracy theory gobbledygook response.

Apache is on your phone because it's supposed to be there. It's part of every OS Apple writes - iOS, iPadOS, macOS. The MIT license is also normal.

What isn't normal is you shouldn't even be able to see these items. You must have jailbroken your phone to do that and have now left it wide open to all kinds of malware.

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User profile for user: Soul_embargo

Soul_embargo

User level: Level1

9 points

Feb 17, 2024 11:41 AM in response to shuckzmim

As for your problem, bring it to Apple and have them reinstall the software. Ask them if there is a way to ensure the boot sector is not corrupt with the vulnerability, and ask them to master reset and physically plug it into their network to do the software reinstall; often times an OTA is MITMd enroute (intwecwpt) (<<< them again) with code injected software.

my opinions are based on my expwroence (<<<them again) experience.

[Edited by Moderator]

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User profile for user: Kurt Lang

Kurt Lang

User level: Level9

61,006 points

May 10, 2024 12:04 PM in response to Kurt Lang

Just to investigate that post.

Ask them if there is a way to ensure the boot sector is not corrupt…

There's no such thing as a boot sector on an iPad. Here's the startup sequence. This is all cryptographically secured. A third party app cannot alter this data.

and ask them to master reset

There is no master reset Apple needs to do, or is some sort of special action. You can do it yourself at any time. Go to:

Settings > General > Transfer or Reset iPad > Reset.

MITMd

Man In the Middle attacks are possible, but extremely rare. A jailbroken iPhone or iPad is a great way to go in that direction as you can then install apps from anywhere, not just the App Store.

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User profile for user: Losingithackornot

Losingithackornot

User level: Level1

12 points

May 9, 2024 7:44 PM in response to shuckzmim

I just said that it can’t be hacked. I get that but something is installed on my phone to where he can ad monitor me. I’ve heard this answer. I need a better answer please someone

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User profile for user: patpofFallbrook

patpofFallbrook

User level: Level1

12 points

May 28, 2024 6:28 AM in response to shuckzmim

I have taken my managed/ hacked iphone to Apple many times since 2017. This includes a MacBook and iMac.

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User profile for user: Hackednsikofit

Hackednsikofit

User level: Level1

12 points

Apr 1, 2024 1:46 AM in response to Mac Jim ID

Define hacked cus my phone is definitely hacked by my definition

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User profile for user: Kurt Lang

Kurt Lang

User level: Level9

61,006 points

Aug 9, 2024 12:18 PM in response to Raymitronz

Hate to tell you this, but you are being paranoid.

A message is just a message. It can say anything. If I knew your email address or phone number, I could send you a message that I know for a fact you're going to be fired from your job in three days.

Does simply saying something I made up on the spot make it true? The answer is, of course not! The messages saying your phone as been hacked are no different. It's a lie. PERIOD!!!! Stop believing them.

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User profile for user: Servant of Cats

Servant of Cats

User level: Level6

14,410 points

Aug 29, 2024 7:02 PM in response to shelbiladwig

"Lizzie Borden took an axe

And gave your iPhone 40 hacks

When she saw what she had done

She gave your Android 41"

If your iPhone has been hacked in this way, there is not much you can do, other than to sweep up the pieces and to call the police. If you mean that you saw a message claiming that your iPhone was hacked - in the computing sense of the word – that was likely a scam, presented by criminals.

FTC – How To Spot, Avoid, and Report Tech Support Scams

Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support

If you are worried about apps tracking you – and, let's face it, a lot of developers of social media apps and store loyalty apps want to track you, mine data about you, or spam you with ads in some way or another – then delete apps you don't trust. Or take advantage of iOS's ability to restrict their access to things like your microphone, your camera, and your location.

About privacy and Location Services in iOS, iPadOS, and watchOS - Apple Support

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User profile for user: tapper2024

tapper2024

User level: Level1

8 points

Mar 13, 2024 10:51 AM in response to Mac Jim ID

I'm curious about how/why this works?

Context: It seems to have cleared up a worrisome issue for us. I have a child studying overseas who used their banking app on public wifi (they knows not to do this but felt stuck, as esim data service wasn't working). When they go into banking app to initiate any kind of transaction, super sketchy pop up appears asking for debit PIN. Restarting seems to have cleared this up. But do I trust that this is fixed? We're doing sw updates, app updates, clearing cache etc, still.

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User profile for user: Servant of Cats

Servant of Cats

User level: Level6

14,410 points

May 9, 2024 8:08 PM in response to Kurt Lang

Kurt Lang wrote:

Apache is on your phone because it's supposed to be there. It's part of every OS Apple writes - iOS, iPadOS, macOS. The MIT license is also normal.

What isn't normal is you shouldn't even be able to see these items. You must have jailbroken your phone to do that and have now left it wide open to all kinds of malware.

There may be some legal requirement for Apple to display the licenses if they want the benefit of using the code. In which case they might have buried the text deep within some menu item that displays other legalese. Whether third parties charge for the use of their code, or not, they're often "funny" about wanting their copyright notice or license to be displayed!

Sure enough, on my iPhone, running iOS 16.7.1, Settings > General > Legal & Regulatory > Legal Notices shows a very long list of third-party copyright notices, and a few third-party licenses, including the MIT license.

I can assure you that my iPhone is not jailbroken or hacked.

The presence of that MIT license proves only that Apple wanted to use some piece of code that falls under it, not that there is anything sinister going on, or that an iPhone is "hacked."

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My iPhone has been hacked, what to do?

My iPhone has been hacked, what to do? (2024)

FAQs

What's the best thing to do when your phone has been hacked? ›

What do I do if my phone is hacked? Install and run online protection software on your smartphone if you haven't already. From there, delete any apps you didn't download, delete risky texts, and then run your mobile security software again. If you still have issues, wiping and restoring your phone is an option.

What to do when you get a message that your iPhone has been hacked? ›

If you receive a pop-up message saying that your iPhone has been hacked, do not click on any links or buttons in the message. Instead, close the message and follow these steps:Change your Apple ID password: ********** to the Apple ID website and sign in with your Apple ID.

What happens if you get hacked on your iPhone? ›

Once it's on your iPhone, malware can hijack your phone's resources and steal sensitive information. Unsecured Wi-Fi: Public Wi-Fi networks are often unencrypted, potentially exposing the data you send and receive—including logins, messages, and financial data—to hackers.

How do I run a security scan on my iPhone? ›

To access Safety Check, go to Settings > Privacy & Security > Safety Check. Note: If you donʼt have access to Safety Check or youʼre having trouble using the feature, you can manually adjust your sharing settings and access to your device and accounts.

What is the first thing you should change if you are hacked? ›

You see lots of fake antivirus messages and ads. Immediately change all your passwords on any accounts you think might have been affected. If you use the same password across several accounts, make sure they're unique from now on.

Can you remove a hacker from your phone? ›

Instead, you'll need to manually find and remove potentially dangerous or unwanted apps. For Android users: Run a full scan by using reputable antivirus software. Beware of free scanners, as these may be limited in scope. 🔎 Get award-winning antivirus and digital security.

Will iPhone notify you if hacked? ›

These apps could have been installed by hackers and used to access your files or spy on you. Delete them immediately. You're locked out of your Apple ID or receive a notification saying your Apple ID was used to sign in to another mobile device. Your camera or microphone indicator lights turn on.

What pops up if your iPhone is hacked? ›

No, pop-ups claiming that your iPhone has been hacked are not real. These kinds of pop-ups are scams that cybercriminals create intending to scare you into clicking them. After you click on these pop-ups, malware can start downloading on your device.

What is the code to see if my iPhone is hacked? ›

Fortunately, there's a code (netmonitor code) that helps you identify whether you're being tracked or tapped. To confirm this, dial one of the following codes: For Android devices, dial: *#*#197328640#*#* or *#*#4636#*#* For iPhones, dial: *3001#12345#*

Can you check to see if your phone is hacked? ›

Poor performance, unusual activity, and device crashes are all signs of a compromised phone. If you find apps running sluggishly, or your phone takes too long to perform relatively basic functions, these could be hints that malware is taking up your system's resources.

How did I know my iPhone is hacked? ›

If your phone is taking longer than usual for an app to open or close, or your battery is draining fast, it could indicate that your iPhone has been hacked. If the iPhone starts overheating, it could be a sign that a nefarious program is running in the background.

How to tell if someone is remotely accessing your iPhone? ›

How can I tell if someone is accessing my iOS device remotely? Look out for signs, such as unusual battery drain, overheating, unexpected data usage, unfamiliar apps, settings changes, and unusual behavior on your device. These could indicate unauthorized access.

How can I see if someone has access to my iPhone? ›

How can you check for unknown devices or accounts?
  1. Check the iCloud account for unrecognized devices as well as Passwords & Accounts for any unrecognized emails.
  2. Review Apple ID devices. ...
  3. Use Apple's Find My app to see a list of devices associated with the ID. ...
  4. Check the Apple ID account for unfamiliar phone numbers.
Jan 8, 2024

What is the free app to check if iPhone is hacked? ›

Avast Mobile Security, a free antivirus for iPhones, has all the tools you need to scan for hidden threats, such as: Scanning any Wi-Fi network for vulnerabilities before connecting. Monitoring unlimited email addresses for password leaks.

How to check if an iPhone has a virus? ›

Here's how to check for viruses on your iPhone to help keep your device protected and your activity safer online.
  1. Check for unfamiliar apps. ...
  2. Review your data usage. ...
  3. Monitor your power consumption. ...
  4. Assess your device's performance. ...
  5. Look out for pop-ups. ...
  6. Check if your device is jailbroken. ...
  7. Run mobile antivirus software.
May 22, 2024

Can I check if my phone has been hacked? ›

Changes or pop-ups crowd your screen

Malware might also be the cause of odd or frequent pop-ups, as well as changes made to your home screen. If you are getting an influx of spammy ads or your app organization is suddenly out of order, there is a big possibility that your phone has been hacked.

What happens when a hacker gets into your phone? ›

What can a hacker do with my phone? There's a whole lot someone can do with your phone if they hack into it. Most often, phone hacks revolve around stealing your data like your credit card numbers or bank account information. Some hacks also target your cameras to spy on you.

What are the signs of a phone being hacked? ›

Poor performance, unusual activity, and device crashes are all signs of a compromised phone. If you find apps running sluggishly, or your phone takes too long to perform relatively basic functions, these could be hints that malware is taking up your system's resources.

Should I change my number if my phone is hacked? ›

There are a few benefits of changing your cell phone number after you have been victimized. One benefit is outright stopping criminals from using your number to commit crimes. Another is keeping your information safe if it was sold on the dark web as part of a data breach.

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