Solutions forMSPs and ITTeams
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Explore some of the best solutions that help managed services providers better serve their customers
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- Remote Monitoring
- MSP Security
- Backup
- Remote Access
- Email Security
- Password Manager
Maintain a healthy IT environment with powerful remote monitoring tools
Remote monitoring is one of the top tools MSPs typically use to keep large, complex IT environments healthy—and to proactively manage andmonitor networksusing minimal manpower. Tools like these can offer a unified console to efficiently monitor desktops, laptops, virtual machines, mobile devices, and more—no matter where they’re located.
N‑able offers two remote monitoring and management (RMM) tools, N‑able™ RMM and N‑central®, which are both tailored to MSPs and other IT-related use cases. To learn which is the best fit in your case, be sure to read our guide on RMM vs. N‑central.
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Protect your customers from security threats
With N‑able remote monitoring tools for MSPs, you can defend against potential security threats by using managed antivirus, patch management, endpoint detection and response (EDR), spam protection, DNS filtering, and a lot more.
Security solutions for MSPs make it easy to conduct performance checks for many OSes, including Windows, macOS, and Linux. It’s easier to ensure that customers’ hardware and software are healthy and running as expected by keeping an eye on everything on a single dashboard. You’ll always know what’s going on in your customers’ networks.
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Avoid data loss with cloud-first data protection as a service
Backup and disaster recovery are among the core services every MSP must offer, and with Cove Data Protection, the process can be more efficient and profitable than with traditional local-first image backup. Use Cove to protect local and cloud-hosted servers, workstations, and Microsoft 365 data, all managed from a single dashboard. Cloud storage in our worldwide data centers is included, and features like automated recovery testing can lighten your load while providing higher service levels to your customers.
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Resolve issues efficiently with robust remote access for IT business
Remote access is one of the most essential tools for IT support, and it allows you to resolve issues from anywhere with ease. Selecting a solution for remote access, companies typically put emphasis on fast connection speed, efficiency, and security.
If you’re looking to provide quality remote support, be sure to learn about N‑able™ Take Control. It is built to help you connect with your customers and resolve issues quickly and professionally. You can simply take access of any endpoint of your network in a matter of seconds and use multiple deep diagnostic tools to solve problems.
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Protect your customer inboxes with a cloud-based email security solution
MSPs who provide email security should consider N‑able™ Mail Assure. It is a cloud-based email security solution designed to protect your customers from email-borne threats, account compromise, and unauthorized network access. It uses collective threat intelligence, 24/7 email continuity, and long-term email archiving to reduce chances of customer data loss. Supporting Microsoft 365, Exchange Online, and G-suite users, Mail Assure guards your business by incorporating data from over two million domains and more than two billion spam messages blocked per month.
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Improve security by offering your clients a password management solution
A password management solution helps you handle everything related to customer credentials and privileged client knowledge while facilitating technicians’ service delivery and issue resolution. To make this area more efficient and secure, you can use N‑able™ Passportal™, a centralized password and IT documentation solution made specifically for MSPs. It offers automated password protection with robust features like granular access control password reset, automated rotation and complexity reports, and documentation management. Passportal integrates with numerous RMM and PSA solutions, as well as with the N‑able™ Take Control remote support tool.
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Frequently Asked Questions
What is an MSP platform?
What is an MSP platform?
As an MSP, you know the platform you use is essential to running your business.N‑able solutionsfor MSPs not only allow you to remotely monitor your clients’ networks, servers, firewalls, and devices, but also provide you with features that will set your servicesapart from the rest.
According to TechTarget, an MSP platform is a“computing frameworkused to deliver network-based services, applications, and equipment to enterprises, residences, or other service providers.”The N‑able platform is designedfor MSPs. It allows you to:
- Streamline your workflow.Our remote management solution features tools that will help you work more efficiently for your customers. Useactive discoveryto ensure any new device on your clients’ networks can quickly be found and managed.
- Alerting and viewingprovides you with 360 views of your customers’ networks from a single dashboard so you can stop any problems as soon as they arise.Automated monitoringforWindows, Linux, or OS X helps you know exactly what is happening on your clients’ networks, and it can be customized to match your brand.
- Empower your customers.The N‑ableplatform also comes with our easy-to-useweb protection featurethat allows you to monitor, control, and enforce client web policies from a single dashboard. It also comes with managed antivirus,a powerful solution that protects your clients against malware and viruses.
- Impress your customers.Stay ahead of the competition by working smarter with our remote managementsolution’s asset and inventory tracking and reporting features.Asset and inventory trackingintegrate with your remote management dashboardto help you see information onyour clients’ software and hardware assets. And ourautomated reportingfeature enables you to send your clients reports on bandwidth and performance, hardware and software inventories, fault history, and more.
How to identify MSPs client’s needs?
How to identify MSPs client’s needs?
The MSP should make sure to identify the client’s needs. This usually involves a tour of the facility and/or a conversation about the client’s challenges. The MSP will need to determine if the equipment is up-to-date or approaching the end of a lifecycle. This is also a good time for an MSP to determine if the infrastructure of the building can meet the demands of new equipment. Most importantly, the information the client shares with the MSP needs to be clearly defined.
Keep in mind that clients may not be able to fully articulate their needs. Therefore, an MSP needs to use probing questions to ensure all issues are on the table. Understanding a client’s needs is the foundation for creating the managed IT services proposal.
How can I support more users?
How can I support more users?
MSPs can expand their businesses by supporting Mac and Linux users. While Windows is still the most popular operating system, some clients in specialized industries require Mac or Linux. Traditionally, separate ITSM platforms were required for the different operating systems. This not only wastes time, but it also costs more. These are certainly two things an MSP needs to avoid to remain profitable. N‑able provides full functionality for Windows, Mac, and Linux operating systems. This allows the MSP to provide services to more clients.
The N‑able MSP ITSP platform is essential in creating a strong managed IT services proposal. Having all the tools on one convenient dashboard will make the job of preparing a managed IT services proposal much easier and faster. In addition, the security scanning and monitoring feature will allow you to provide additional services and create a new revenue stream.
MSP tools that can help you stay competitive and relevant
- Manage, backup, secure and monitor your customers to grow your business
- Ensure your clients stay secure and protected from all kinds of threats
- Achieve a high level of visibility into customer environments
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