MPS Customer Support | Macmillan Learning US (2024)

Booksellers Menu

The MPS Difference

At MPS, we value our partnership with each campus bookstore. That’s why we have been working harder than ever to ensure that the publishing programs at MPS support your efforts. In addition to our very popular rush reorder program (SPEED), we offer a wide variety of collaborative programs to ensure you have the highest level of service and support every term. We realize that you work with many different vendors and that order programs vary. We want to take a moment to review the policies and procedures that we offer and that we believe set us apart.

Customer Service for Booksellers

Friendly and efficient service is our top priority. Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST. MPS is pleased to again offer extended Customer Service Hours. During our peak ordering and shipping seasons, Customer Service will be available Monday through Friday from 8 a.m. to 6 p.m. EST.

Ordering Online for Your Institution

You can order online through any of our participating partners. To place bookstore orders or to obtain pricing information, visit our site PubEasy.com.

Register for a username and password at http://register.pubeasy.com(SAN # required to register).
Go to http://exchange.pubeasy.comand enter your SAN #, username, and password.
Check title, price, availability, order status and place orders anytime— 24 hours/day, 7 days/week!

Returns

Shipping Address for Returns:
MPS Returns Center
14301 Litchfield Drive
Orange, VA 22960

Method of Return:
All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused, unless prior authorization is granted.

Customer Support for Macmillan Products

For help with any technical issues, to report a problem, or to learn more about technical products, please visit Customer Support.

Visit Customer Support

Ordering Online for Your Classroom

To order classroom quantities, please contact our Order Department to place and track purchase orders:

MPS
16365 James Madison Highway (US Route 15)
Gordonsville, VA 22942
Phone: 1-888-330-8477
Fax: 1-800-672-2054
SAN #6315011

You can also register with PubEasy to place and track purchase orders.

MPS Customer Support | Macmillan Learning US (2024)

FAQs

How do I contact Macmillan Learning Us? ›

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

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What does macmillan learning do? ›

Providing rich, interactive, engaging learning experiences for students and powerful insights to instructors is our North Star. From product development to efficacy studies of our products, we continue to invest in our solutions to inspire.

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Where is Macmillan Learning headquarters? ›

Macmillan Learning's main headquarters is located at 120 Broadway 25th Floor New York City, NY 10271 US.

Who distributes Macmillan books? ›

MACMILLAN US | Publishers Distributed by Raincoast Books | Raincoast Books.

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How do I get in touch with Macmillan? ›

Call the Macmillan Support Line for free on 0808 808 00 00 as it can be easier to discuss diagnosis, treatments or practical support in real time with a specialist. You can also chat online with our specialists. When chat is open you will see a 'Chat to us' icon at the bottom right of your screen.

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How do I cancel my Macmillan subscription? ›

You may choose not to renew your monthly subscription in two ways: (i) by emailing us at [email protected] at least 3 working days before your current subscription is due to expire, making it clear you wish to cancel your subscription, or (ii) by creating an account (using the link in the confirmation email ...

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