FAQs
| Currency |
|---|
| JOD - Jordanian Dollar | KES - Kenyan Shilling |
| KWD - Kuwaiti Dinar | LKR - Sri Lankan Rupee |
| MXN - Mexican Peso | NGN - Nigerian Naira |
| NOK - Norwegian Krone | NZD - New Zealand Dollar |
12 more rowsYou can sell crypto to MoonPay and cash out directly to your Visa card in the following countries: Andorra, United Arab Emirates, Argentina, Australia, Austria, Azerbaijan, Bulgaria, Bahrain, Bosnia and Herzegovina, Brasil, Switzerland, Chile, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, Dominican Republic, ...
Why is my transaction verification failed on MoonPay? ›
Usually, this happens because of payment or account issues. If your bank says, "Your transaction has been declined", contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues.
Why won't MoonPay work? ›
There are a few reasons that you may be having issues logging in to your MoonPay account: Your device might not be up-to-date and unable to support the latest MoonPay app version. You have not yet whitelisted [email protected] for the sign-in verification code. You could be attempting to log in through a partner site.
What cards are supported by MoonPay? ›
On-Ramp
| Payment Method | Non-US | US |
|---|
| Credit/debit card (including MasterCard, Visa, and Maestro) | ✅ | ✅ |
| Apple Pay | ✅ | ✅ |
| PayPal | ✅ | ✅ |
| Google Pay (supported only on Android devices) | ✅ | ✅ |
4 more rowsAny crypto you buy through MoonPay can be delivered to an external wallet — like Bitcoin.com or MetaMask. And if you're buying BTC, ETH or SOL, these can be delivered directly to the non-custodial wallets in your MoonPay account.
Can I buy bitcoin on MoonPay without verification? ›
At MoonPay, we are required to complete your identity verification to follow the Know Your Customer (KYC) laws. KYC is a multi-step verification process that confirms the identity of customers, which helps prevent the creation and use of fraudulent accounts.
Is it safe to give MoonPay my SSN? ›
MoonPay is compliant to the General Data Protection Regulation (GDPR), ensuring that all customer and employee personal information is treated with the highest level of security and in a lawful manner.
How do I get verified on MoonPay? ›
To verify your account:
- Visit moonpay.com/buy.
- Place an order, and you will be prompted to enter certain personal information and upload documents.
- We will verify your identity and approve your transaction.
In December 2022, MoonPay and Yuga Labs were sued in a class-action lawsuit alleging that Yuga Labs, Bored Apes, and MoonPay had "artificially inflated the price of [Yuga Labs'] digital offerings by using celebrity insiders, who promoted the NFTs without disclosing their financial relationships to the firm." MoonPay ...
Is MoonPay safe? MoonPay is a safe crypto payment solution. According to its website, all data is encrypted in transit using AES-256 block-level storage encryption. The company also has a bug bounty program that rewards people for discovering weaknesses in MoonPay's security to help them make improvements.
What is the MoonPay daily limit? ›
Are there limits on how much I can buy online?
| Level | Requirements | Daily Maximum Limit |
|---|
| 1 | -Email -Phone Number -Personal Information | $50 |
| 2 | -Identity Document -3D Liveness Check or Selfie -Card Verification (by request) | $5,000 |
| 3 | -Proof of Address -Source of funds (by request) | $10,000 – card payments $50,000 – bank transfers |
How do I change my default currency?
- Log into your account. Navigate to moonpay.com/buy and log into your MoonPay account.
- Access settings. Once logged in, click on your profile in the top right corner. ...
- Select currency. Within the Settings menu, locate and click the Change currency option.
Where can I use MoonPay?
| Wallet | Exchanges | Websites |
|---|
| Bitcoin Wallet | Binance DEX | Bitcoin.org |
| Trust Wallet | Bequant | Bitcoin.com |
| ZenGo | Bithumb | Changelly |
Your MoonPay account lets you store and manage Bitcoin, Ethereum, and Solana. It only supports native ETH and EVM compatible networks (MATIC and USDC). MoonPay doesn't currently support other EVM-compatible networks.
What crypto can I buy on MoonPay? ›
The Ledger Live app, with our partner MoonPay, allows you to buy more than 20 different crypto including: Basic Attention Token (BAT), Bitcoin Cash (BCH), Binance coin (BNB), Bitcoin (BTC), Dai (DAI), Dogecoin (DOGE), Ethereum (ETH), Chainlink (LINK), Litecoin (LTC), USD Tether (USDT), Stellar (XLM).
