Mobile Plans
Free bundled talktime, SMS and data extends to local usage unless otherwise stated. Data usage is restricted to reasonable personal mobile use and non-commercial purposes only. Excess local voice and video call usage is charged at18.53 cents per minute, with a minimum one-minute charge and billed per second thereafter. Airtime charges apply for mobile calls made to "1800" local toll free service numbers. Excess SMS is charged at 5.45 cents each. Excess usage above the Free Local Data Bundle is charged at $12.22 per GB. M1 bill charges are not subject to any cap. Local mobile data services are available with theoretical download speed of 7.2Mbps and typical download speed range* of 2.7 - 5.5Mbps (at fixed locations). While roaming overseas, prevailing data roaming charges will apply. Clickherefor country-specific roaming charges.
New Line Sign-ups
Minimum 1-month commitment period applies for new sign-ups on Contract with Device + Plan Add-on (if any) and Plan with Device + Plan Add-on (if any), and SIM-only Plan. Early termination charge equivalent to 1 month’s subscription is applicable for termination during the commitment period. This early termination charge is without prejudice to and on top of any applicable termination or downgrade charge under your Device Contract.
4G VAS
4G VAS is applicable on Plan with Device, including Plan Add-ons (if any), and SIM-only Plan. Monthly subscription of 4G VAS is waived permanently. Theoretical download speed of 300Mbps and typical download speed range* of 46.8 - 110.1Mbps (at fixed locations) is only available with 4G service on compatible 4G devices.
* The typical download speed range refers to the range of download speeds that users can experience 80% of the time based on the specific test conditions and parameters which are stipulated onhttps://m1.com.sg/support/hbbspeeds. Testing Time Frame: January to March 2019.
Free Value-added Services
This is only applicable on Plan with Device and SIM-only Plan. Airtime charges apply for incoming calls to Voicemail and retrieval of Voicemail messages. Prevailing roaming usage charges apply when Voicemail service is used overseas.
200 minutes / 800 minutes / Unlimited Talktime Add-ons
200 minutes / 800 minutes / Unlimited Talktime Add-ons are applicable on Plan with Device and SIM-only Plan. Talktime Add-on bundles apply to local voice / video calls only. Usage in excess of the Talktime Add-on bundle will be charged in accordance with local talktime usage charges for Plan with Device and SIM-only Plan. Only one Talktime Add-on is allowed per mobile line. Bundled talktime will only be effective from the date of activation and will not offset any excess talktime charges incurred prior to activation date. To change a Talktime Add-on, the existing Talktime Add-on must first be terminated before a new one can be added. Subscription fees and bundled talktime will not be pro-rated.
Fair Use Policy
“Unlimited" talktime, messaging and data usage are restricted to reasonable personal use and non-commercial purposes only. For Bespoke Flexi, Bespoke Contract and Bespoke SIM-only, “Unlimited” talktime is only applicable to local voice calls. For Contract with Device, Plan with Device and SIM-only plan, “Unlimited” talktime is only applicable to local voice and video calls. “Unlimited” messaging is only applicable to SMS sent to local mobile numbers. Any abuse, such as, but not limited to, SMS broadcasts or sending unsolicited material (Spam), will entitle M1 to revoke the customer's benefits, suspend and/or terminate any services, in M1's sole discretion. If you use more than 10,000 outgoing local call minutes or more than 10,000 local SMS per billing cycle, such usage will be deemed to be excessive or abusive usage, for which prevailing pay-per-use charges shall apply.
For Maxx, any “Unlimited” talktime is only applicable to local outgoing voice calls. Any abuse will entitle M1 to revoke the customer's benefits, in M1's sole discretion. If you use more than 3,000 outgoing local call minutes in a billing cycle, such usage will be deemed to be excessive or abusive usage, for which continuous provision of outgoing calls service is subject to you purchasing applicable add-on services for local voice calls.
For Maxx, any abuse, such as, but not limited to, SMS broadcasts or sending unsolicited material (Spam), will entitle M1 to revoke the customer's benefits, suspend and/or terminate any services, in M1's sole discretion. If you (1) use 150 or more local SMS per day, and/or (2) make 150 or more local calls per day (regardless of duration, whether successfully connected or not), such usage will be deemed to be excessive or abusive usage, for which M1 may in its sole discretion revoke the customer's benefits, suspend and/or terminate any services without notice. There will be no refund of any unused value in any suspended or terminated Maxx services for any reason whatsoever. M1 reserves the right, without notice or limitation, to deny, terminate, modify, disconnect or suspend services if, in M1’s sole discretion, it determines that an individual engages in unfair, excessive or abusive usage or that such action is necessary to protect the network from harm or degradation.
Without prejudice to M1’s other rights to terminateor suspendany Services, to the fullest extent permissible under Applicable Laws, we have the discretion to terminate the Agreement orsuspendany Services without prior notice to you for the following events:
- if you did not activate the SIM Card/eSIM and/or Services within fourteen (14) Business Days from the date of purchase/issuance of the SIM Card/eSIM and/or Services; and/or
- if your work pass, visa, or permit (such as work permit, S pass, or Employment Pass) and/or any immigration pass, visa, or permit (such as student’s pass or entry permit) is revoked or has expired.
In this clause, “Business Day” means a day other than a Saturday, Sunday, or public holiday in Singapore.
There will be no refund of any unused value in any suspended or terminated Services for any reason whatsoever.
M1 reserves the right to amend the Fair Use Policy for Unlimited Usage from time to time at its discretion, without any prior notice.
Unlimited Free Calls to 3 M1 Numbers
"Unlimited Free Calls to 3 M1 Numbers" (the "Service") applies to local voice calls only. Subscribers may nominate up to 3 M1 Numbers under this Service. Subscribers may not nominate their own M1 number for the Service. M1 reserves the right at its sole and absolute discretion to terminate the Service without prior notice to subscribers in the event of any fraudulent use or misuse of the Service.
IDD 021 Saver
IDD 021 Saver is only applicable to voice calls made to any residential and mobile line in Bangladesh, Brunei, Canada, China, Hong Kong, India, Laos, Macau, Malaysia, Puerto Rico, Russia, South Korea, Taiwan, Thailand, USA and Vietnam and only to any residential line in Australia, UK and New Zealand. Voice calls made to any mobile line in Australia, UK and New Zealand are chargeable at fixed rates of $0.28/min, $0.30/min and $0.50/min respectively. IDD 021 voice calls are deductible from the free outgoing calls bundle included on the main mobile plan and charged at local outgoing call rate after the free bundle is fully consumed. Free IDD 021 calls are capped at 700 minutes, after which prevailing IDD 021 rates based on the respective call destinations will apply. Applicable only with correct dialing sequence. For correct dialing sequence, clickhere.
Handset Offers
You are required to sign the relevant handset contract where applicable and be bound by the terms and conditions therein. All phone offers featured are applicable to new line connections or existing customers who have completed at least 11 months of their contract. Existing customers who have completed less than 20 months of their contract will need to pay an additional early re-contract fee of $203.74 or $356.54 as detailed below.
Early Re-contract
Early Re-contract is applicable for Bespoke Contract, Contract with Device and Plan with Device only. Additional early re-contract fee of $203.74 or $356.54 will apply on phone offers for customers who have completed at least 11 months but less than 20 months of their contract for Bespoke Contract or Plan with Device. Upon re-contract and payment of the following applicable Early Re-contract Fee, customer will be bound by the terms and conditions of only the new contract.
| Month of Contract | Early Re-contract Fee |
|---|---|
| 12thto 17thmonth | $356.54 |
| 18thto 20thmonth | $203.74 |
| 21stto 24thmonth | No Fee |
For phone offer prices on mid-tier and above contracts, pre-payment of up to $800 for a bill credit will be applicable if your subscription to the applicable M1 service(s) is less than 12 months. For phone offer prices on Contract with Device and Plan with Device mid-tier and above contracts, pre-payment of $200 for a bill credit will be applicable for subsequent mid-tier and above contract(s) if your subscription to the applicable M1 service(s) is less than 12 months. Pre-payment charges will be charged separately. Customer with less than six (6) months tenure may sign up for only 1 mid-tier and above contract. Use of the iPhone constitutes acceptance of the iPhone terms and conditions and other third party terms and conditions found in the iPhone box, or atwww.apple.com/legal/sla.Some features, applications and services are not available in all areas. Application availability and pricing are subject to change. Roaming SMS charges apply for activation of FaceTime and iMessage while overseas. Standard data rates apply for the use of some applications.
Re-contract Administrative Fee
Re-contract administrative fee of $10.90 applies for customers eligible for re-contract except for online re-contracts via m1.com.sg. If you are re-contracting to Contract with Device + Plan Add-on (if any) and Plan with Device + Plan Add-on (if any) and you are a Sunriser / Citibank M1 Card Member/ Corporate customer, you can also enjoy a waiver of the administrative fee with plan upgrades at point of re-contract.
Data Passport Usage
You can only use up to 10GB of your data bundle for any Postpaid mobile plan for each monthly billing cycle. For the avoidance of doubt, Plan Add-ons, Bundle Packs (only applicable for Bespoke Contract, Contract with Device and Plan with Device) and 5G Booster Pack built on top of the base mobile plan can be used for Data Passport usage however they do not increase the 10GB limit.
For Bespoke Contract, Bespoke Flexi and Bespoke SIM-only,
Data Passport usage charges of $12.22/GB apply for usage in excess of 10GB.The $12.22/GB excess Data Passport usage charge applies on top of excess local data charges of $12.22/GB if you also exceed your local data bundle. Subscription fees for respective Data Passports apply.
For Contract with Device, Plan with Device and SIM-only,
Data Passport usage charges of $10.10/GB apply for usage in excess of 10GB.The $10.10/GB excess Data Passport usage charge applies on top of excess local data charges of $12.22/GB if you also exceed your local data bundle. Subscription fees for respective Data Passports apply.
For mySIMe plans,
Additional 25GB/85GB/90GB local data for mySIMe 40/70/90 is not applicable for Data Passport usage. Data Passport usage charges of $10.10/GB apply for usage in excess of 10GB for mySIMe 70/90 whereas $10.19/GB apply for usage in excess of 10GB for mySIMe 118. The $10.10/GB excess Data Passport usage charge applies on top of excess local data charges of $10.10/GB (prevailing GST will apply) if you also exceed your local data bundle. Subscription fees for respective Data Passports apply.
mySIMe 40 / 70 / 90 plans comes with additional bundle of local data, talktime and minutes can be shared with supplementary line / mySIMs plan.
Corporate Customers
Customers who are under M1 Corporate Individual Scheme (CORI), or whose mobile lines are registered under company's name will not be eligible for (1) SAFRA promotions and (2) iPhone Tariff Rebate promotions. Special Pricing Handset promotions cannot be applied together with (1) Free Premium specified for selected featured models, (2) Full Mobile Number Portability, (3) New Line Connection and (4) Re-contract promotions.
mySIMe and EM+ 5G Plans
5G service comes with a minimum 24 months service commitment. Customer’s contractual commitment period will start from the date of sign-up and continue for a period of 24 months thereafter. Prematurely termination of the service during the commitment period, the termination charges will be the remaining months of the contract period based on 5G VAS prevailing rates for the applicable monthly charge amount. Any other contract which the customer may have with M1 shall continue to apply.
| Monthly Charge VAS | Early Termination Charges |
|---|---|
| $5.09 ^ | Remaining months of the contract period based on M1’s prevailing rates for the applicable monthly charge amount |
| mySIMe Plans | mySIMe 40 5G | mySIMe 70 5G | mySIMe 90 5G | mySIMe 118 5G |
|---|---|---|---|---|
| Monthly Subscription | $35.65 | $48.40 | $63.67 | $85.06 |
| 5G VAS Subscription ^ | $5.09 | |||
| Total Monthly Subscription | $40.74 | $53.49 | $68.76 | $90.15 |
| Data Roaming Limit | Up To 5GB | Up To 10GB | Up To 10GB | Up To 10GB |
| EM+ Plans | EM 3+ 5G | EM 12+ 5G | EM X+ 5G |
|---|---|---|---|
| Monthly Subscription | $35.35 | $54.10 | $124.69 |
| 5G VAS Subscription ^ | $5.09 | ||
| Total Monthly Subscription | $40.44 | $59.19 | $129.78 |
| Data Roaming Limit | Up To 3GB | Up To 5GB | Up To 7GB |
General
Separate $38.15 SIM card and $10.90 registration charges apply for new line connections, unless otherwise stated. $38.15 SIM card charge is also applicable for SIM exchange. Customers are encouraged to transfer / back up SIM data before proceeding with a SIM exchange. For new line connection with purchase of SIM card, selection of the mobile number shall be from the list on M1 website,www.m1.com.sg.
All prices stated are inclusive of 9% GST and based on monthly recurring service unless otherwise stated.
The terms on this page apply to all mobile plans, unless otherwise stated by M1. M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes. All services are subject to M1’s General Terms and Conditions available atwww.m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. For the latest information or full mobile service plan terms and conditions, please log on towww.m1.com.sgor call 1627.
