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Instructions to install the Authenticator app or reinstall it for any reason (new phone, phone reset, etc.):
REINSTALLS
- BEFOREremoving the Authenticator app from your old device, go to theMy Sign-Ins pageandcheck toensure that you have added Phone as an authentication method. If you havenot, select+ Add Methods - Phoneand follow the prompts to add a phone number. If you need to change an existing phone number listed, selectChangeon the Phone line item.
- Delete your existingMicrosoft Authenticatorauthentication method.
INSTALL / REINSTALL THE AUTHENTICATOR APP
- Install the Microsoft Authenticator app on your mobile device.When prompted,ALLOWCamera Access and Notifications.
- From a PC or MAC computer, go to the My Sign-Ins page.
- Select + Add method ->Authenticator app. Then, select the Add button.
- From your mobile device's app store, installthe Authenticator app. Then,select Next on your computer.
- On your mobile device,add yourUTRGV account to the Authenticator app:
- On your device, open the Authenticator app.
- Depending on your device'soperating system,tap theplus signor tap the3 menu dots, and then+ Add Account.
- SelectWork or school account.
- Select theScan a QR Codeoption (the Authenticator app will open your device's camera).
- When prompted,use your phone/device to scan the QR code displayed on the computer screen.
- If you are using the same device to read the instructions and activate the Microsoft Authenticator app:
- On the instruction page, selectCan't scan image(right under the QR code). A code and URL will be displayed.
- On the Microsoft Authenticator app, tapOR ENTER CODE MANUALLY.
- Copy and paste both the code and URLinto the Microsoft Authenticator appand selectFinish.
- You are almost done.Please continue to step 5 and 6.
- If you are using the same device to read the instructions and activate the Microsoft Authenticator app:
- Fromthe My Sign-Ins page, check that your other authentication methods are complete and accurate.
- Microsoft Authenticator - Allows you to receive a push to the Microsoft Authenticator app. Additionally, the app generatesa one-time-use verification code (passcode) every 30 seconds, even when your device does not have service. To obtain a code, open the Authenticator appand tap your account.
- To accept a push, tap to open the notification sent to your device, and tap Approve and enter the number provided from login screen.
- Phone -Allows you to receive a phone call or apasscode via SMS text. (Needed to set up the app on a new device).
- Alternate Phone - Allows you to receive a phone call.
- Email - Add yournon-UTRGV email address. This allows you to receive a password reset link via email.
- Office Phone- Allows you to receive a phone call.
- Check to ensure your default authentication method is correct.Setting the default to "Microsoft Authenticator - notification" is strongly recommended.
- Access the My Sign-Ins page.
- To the right of "Default Sign-in Method," select Change.
- Use the drop-down field to select your desired default method and select Confirm. It is recommended to set your default to "Microsoft Authenticator - notification" due to its convenience and enhanced security.
You can check your authentication methods at any time from theMicrosoft My Sign-Ins page.
Additional Help
If possible, visit the IT Service Desk. Your identification will need to be verified, so in-person assistance is easier.
Edinburg: ECCTR Lobby (next to the EMAGC building)
Brownsville: BMAIN 1.212A (near the U Central tower)
Monday - Friday,8:00 a.m. - 4:45p.m.
Closed onUniversityHolidays
Call (956) 665-2020 or (956) 882-2020.
Option 4 - School of Medicine support
Option 5 - IT Service Desk
IMPORTANT: DO NOT APPROVE AUTHENTICATOR NOTIFICATIONS THAT YOU DID NOT REQUEST. DO NOT PROVIDE AN MFACODE TO ANYONE. HACKERS MAY ASK FOR A CODE VIA TEXT,PHONE, OR EMAIL-DO NOT PROVIDE IT.INFORMATION TECHNOLOGY STAFF WILL NEVER ASK FOR A CODE.
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