Forum Posts
Sold very valuable coin and dispatched via Royal mail special delivery
Royal mail special delivery have made two attempts to deliver item andbuyer has not been in to receive.I have a feeling he is having buyersremorse and will ask for a full refund. Am I able to keep money that Ihad to spend to dispatch via special d...
Buyer abusing returns system
Sold a job lot of CPUs on eBay. All were tested with industry standardtests and worked fine. 5 of the 14 CPUs had some missing components offof the back but are fully working and this was mentioned several timesin the description and there is phot...
What has RUINED eBay for you and how would you improve it?
I believe that eBay has been RUINED by the currentmanagement/Developers, I have been on eBay for over twenty years, I usedto buy every month but now the risk just seems too high. The first thingthat MUST be fixed is to respect customers choices in...
How to report potential fraud
I received a phone cable which I didn't order, in an envelope which hasa paid and printed by eBay label on it. It looks like a fairly low valuemade in China item. It has my name on it and a house number near to myhouse, the people at that house di...
Sellers in China
I see there are many many buyers like myself who are sick and tired ofsellers displaying a UK based product but then if a return is needed ithas to be sent back to China. Ebay - you need to look at this because Iam going to be using Amazon for eve...
eBay survey nda
I received an email from (supposedly) eBay inviting me to take part in asurvey. I was told I would have to complete a Non Disclosure Agreement(really?) before completing the survey. Copy of email attached. Anyoneelse had this? Is this legit? Thank...
Cancel unpaid item from basket,as paid COD as stated on advert
I purchased a car on ebay and the seller specified COD which was paidand I have receipt for same but ebay will not remove from basket and assuch I cannot use my basket as the amount is added to any itemswanted.As a result I am having to contact th...
Payment dispute
Buyer got his refund as parcel i sold had not turned up at that stagebut he got it a few days after and now wont pay
Postage from the USA to UK
I have had odd responses concerning USA sellers and postage to the UK.AnItem a seller has listed shows that postage includes every country onthe globe except the UK, and when I ask, the seller replies that he willsend to anywhere ebay will take it...
Payment
Sorry, newbie here. I've recently sold an item. It was sold as buyercollects. The purchaser arranged a carrier and it was collected lastMonday (9th Sept) and delivered to them on Wednesday (11th). I've markedit up as collected on the website. I ha...
No longer able to view individual items for sale
Recently buying on e-bay has become impossible because I can no longeraccess/view individual items. Initially the problem was that I justcould not view items - the bottom of page black band with white textappeared when I clicked e-bay. So I stoppe...
Bought a male jacket but received a female
I recently bought a mens jacket but when I received the item it wasobvious it was a woman's.I left negative feedback and the seller said itwas a males jacket.However I did some research and I found the exactsame jacket and it is 100% a females.I h...
I bought Giorgio Armani Acqua di Gio Eau de Toilette 100ml EDT, but it is FAKE.
Hello, I bought Giorgio Armani Acqua di Gio Eau de Toilette 100ml EDTfor a present, but it is FAKE. I cannot return this item! it was a giftfor a friend. I gave him on a vacation in Greece. Now he is in Bulgariaand cannot send it to UK because it ...
when goods are not delivered
Is it poossible to contact ebay? An item I bought and paid for in Aprilnever arrived. The seller will not reply. The ebay procedures does notshow this item so can not select to complain and just send you in aloop.Looks like collaboration between e...
Resolved! Bad luck or..?
I started selling at the beginning of August, and it's been great.However, I've recently had two DVD players returned, and an espressomachine go missing. That's 3 out of 20 sales. I kind of feel like that'sreally bad luck.. The first return I had ...
Buyer wants partial refund for item sent through GSP
Hi! as title says, i sent a trading card through the GSP. Now this cardwas in perfect condition, packaged very well, I have had no issues withthe 100s of other cards I have packaged the same way. The buyer claimsthat the back of this card is damag...
Unfair treatment of a ' seller'.
Believed I had sold an electric cooker to buyer. No sooner had theyreceived it I was told that it didn't fit description. The cooker wascleaned and as photoed for ad'. All the buyer was required to do was towipe the insides, since she sent photos ...
Ended items table not functioning correctly
Hey all Has anyone found that the table for "ended items" is no longerworkingtrying to relist multiple item but when you press teh select alloptionor just select them all manaullythetable no longer functions youcant use any bulk options or even cu...
Returns
I purchased a safety razor in June of this year 2024. It has recentlyfell to pieces. And is unrepairable. The returns window has now passed.I have asked the seller to take the damaged one back and send a new one.Or maybe get a refund. The seller h...
Seller doesn't accept return
I bought a book, which was supposed to be a novel, turned out to be acomic book. Seller refuses return. I want to return it anyway, as I feelcheated. I tried returns but I need an address. Can Ebay help?
Resolved! RR Donnelly - Anyone know who delivers final mile in the UK?
I have ordered a couple of vinyl LP's from the USA on Ebay, and theyhave been sent by RR Donnelly. Does anyone know who does the delivery inthe UK? Thanks in advance.
Search of Unsold going to Ended Items
OK so I'm doing something dumb, but when I press 'Search' on my Unsolditems (with or without anything in the search) it shows all my Endeditems. Help.
Ended items - unable to relist in bulk or even delete single items from list
Hello There is currently a discussion about this but I don't seem to beable to reply to anyone! I'm having the same problem with relistingitems in bulk from my Unsold Listings. I cannot select all items at once(top left hand button). If I select s...
Ebay parcel description
I've been using EBay for years and always had the , large letter, smallparcel option when it came to picking the right postage costs. My son isnew and has only just created an account but his options are verydifferent!, his aren't the same as mine...
STAMPS
I have found some what I understand to be MNH in a late relative's safe.I have done some research but have no idea about stamps. I understand itis not a good idea to use fake stamps for posting. I wish to ask isthere somewhere or someone I can con...
Payouts
I'm on daily payouts,what time does the money normally reach youraccount??
Return request with invalid reason
A buyer has requested a return on an item that they claim is too small,but the size was clearly shown in the title and in the item descriptionso can I refuse the return request?
Click & collect
How does my buyer locate the 'click & collect' on my invoice?
Item paid for but not received
I purchased an item for £75, some adhesive patches which the seller saidit normally goes through the post box. The seller shipped it but Evrisaid they were unable to deliver (I suspect the seller put down thewrong address as you can access our hou...
4 boxes ordered, none recd. EBay.uk “resolved” by only refunding price of 1 box- redress?
So I endeavoured to challenge this asap. "Appeal closed" , Chatbot dittoand denies access to a human contact, stalling in two ways: AppealClosed or repeating the picture of the disputed item. Traffic is at endof chainIt's either a simple clerical ...
Trying to list Stoves Dual Fuel Range Cooker but Ebay displays error msg on recalling range cookers
When I try to list my Stoves Dual Fuel Range Cooker I get the Ebaymessage "Select gas grills on Belling, Stoves, and New World gas rangecookers have been recalled..." which prevents the listing going through.How can I ignore/override the message? ...
Tossers!
Only one chair raiser was sent instead of four, I have tried hard to geta returns lable without success. I am going to put the credit cardpayment into dispute. Is it at all possible to communicate with ebay uk?Do I just take the matter to the smal...
Bought 5 items and seller cancelled to apply lower postage, the cancelled items want feedback
Bought 5 items and seller cancelled to apply lower postage, thecancelled items want feedback
My account
I over paid you , yesterday . When paying for a vehicle I sold Saturday.You wanted £14.99 I paid you with my credit cards. But got it wrong.Instead of paying £14.99,I paid you £141.82. Can you check this out.Give me a refund. Then I paid you £14.9...
Sold item - delivery delayed
I have sold an Item, but the delivery was delayed due to couriersdamaging the barcode. I have since refunded the buyer, but now item hasbeen delieved to the buyer?
Buyer keeping refund and item
I reecenty sold a scale model kit, OK it wasnt expensive (£25 incpostage), however I received a message from the buyer to say that it hadarrived damaged (it was a car kit and one of the winscreen pillars wasslightly bent - could have been easily f...
I’d like to refund a buyer, item lost in post, can’t find out how to!
I think Post office have sent my item to Austria, and not Australia! Ihave proof of postage and ebay are happy that I've done everythingcorrectly and are happy to close the case. I would like to refund thebuyer but ebay won't let me! No refund but...
Is there a way to email Ebay for advice?
Hi all I've been a member for 15 years. A couple of years ago, I movedabroad but through using Shop and Ship, I am able to continue buying onEbay. (I no longer sell). I saw something today I'd really like but in alarge red box says "We suspect fra...
postage
I have sold a couple of items on eBay and the buyer paid postage, butI've also been charged postage,?
Why is my display display messed up on ebay.co.uk
Why is my display display messed up on ebay.co.uk but not on ebay.com(or incognito)? ebay.co.ukebay.com
Individual to Business account
Hello everyone, I want to convert my individual account to a Businessaccount. In Account type, it shows as "Individual". There is no "Edit"button available to convert it. Help me regarding this.
Resolved! cant remove policies
I am a new seller on ebay, I dont want any overseas orders just ordersfrom my country, I searched how to do this and the top result was makinga policy and now I cant get rid of it no matter what I do I ended ALL mylistings even the ones i made bef...
confirming collection.
I have sold an item and it has been paid for. When it is collected howdo I advise Ebay of that fact. I have read about the need to scan a codeprovided by the buyer but I cannot scan codes (I do not have a smartphone) so what do I need to do?
Return/refund
Ebay is so ridiculously frustrating! I sold a part that cant be used(unknowingly of course)...the buyer started a return reuest. IIMMEDIATELY issued a full refund and told the buyer to just keep ordiscard the part. Ebay kept on aending emails that...
global shipping !
sold item through ebays global shipping they have received item andforwarded it then it was lost buyer has then repoted it as not receivedit but my funds are now put on hold how do i go about getting my fundsback?
Broken drill dealer i bought it from do not respond to my email just letting people that they sell g
Dealer not respond to my emails
Vat charged twice
Hi, I bought a vinyl record from a seller in Ireland. Vat was charged atcheckout by Ebay.Royal mail now asking for vat an £8 admin fee in orderto deliver my vinyl.What can I do ?
Unable to Confirm Collection
Hi, does anybody know how to confirm that an item has been collected?There used to be an option to mark as dispatched when using a PC so Ihave never bothered with the collection code. Now I can only find anoption to confirm collection by entering ...
Evri - undelivered package
Hello everyone - I used to sell professionally under another userid andalways used RM - however, I recently made a sale on this userid and as Iwas unable to drive for a few days, I decided to use Evri because theirdrop-off shop is a lot closer tha...
Reclaiming VAT on a broken item
I have just had a item arrive broken (India to the UK). I can claim backa refund for the item through Ebay, but I have also been charged £55 VAT(inc admin fees) via the courier (Ebay didn't collect VAT when Ipurchased it). What is the usual resolu...
Listing Preferences
I have been unable to change 'no returns' to'returns accepted' onlistings. There is a 'Change' to click onto but it doesn't do what Iwant.
Has eBay lost it's way?
Has eBay lost it's way? I ask this because as a buyer I've found thateBay is saturated with cheap low-quality items, mass-produced incountries like China selling through accounts falsely presentingthemselves as being UK-based.I recently ordered an...
No refund given
I bought an item that didn't work opened a case with eBay, sent itemback for refund but haven't received it yet what can I do ? Can't findanything on Ebay to help
I have a large parcel delivered to me by mistake! How do I get it redirected
I have a large parcel delivered to me by mistake! How do I get itredirected
feedback on orders page
How do I add the feedback left/sent on my orders pages as theiconsshowing postive/negative feedback have mysteriously disappeared.
Customs ignoring IOSS declaration in Germany
Sending as a business, we have hit a problem delivering to customers inGermany with a private eBay account (as opposed to a business account)who use their business work address or a Packstation as the deliveryaddress.Even though eBay collects loca...
Refund
I bought an item , item was missing screws/parts so was useless,askedfor a refund, the seller agreed to a refund . waited and got nothing,opened a case with ebay,then used paypal to open a case and ebay closedmy case and i got nothing.. How do i g...
Item has been relisted: how do I find it?
Hi all, Hoping you can help me with this question. I received a pushnotification that an item I was watching has been relisted. It didn'tsay what item, or what seller, just that an item had been relisted. Iclicked on the notification to see the it...
Charity payment comes to me
HiI am selling items and donating the money to charity through Ebay -this time it was 100%I am aware that bidders, and the person who got theitem, could see this. It looks like the money has come to me.Iabsolutely don't want any false advertising ...
Wrong size item given
Seller told me ptp was 55cm it arrived & it's slightly over 61cm, hedoesn't accept returns & eBay have closed the case, the t shirt is toobig & doesn't fit.... what can I do to get money back as eBay don't seeminterested. TIA
Refund
Hiw can I get ebay to intervene? I havd contacted the seller many timesabout a refund but they just send the same message over and over
The warranty means nothing!
I purchased a mobile phone charger that has become faulty in 2 monthsthat supposedly had a warranty for 1 year. The seller is refusing to doanything about it stating that they have no more of those items andrefuses to give me my money back. How ca...
Refund
I have returned a phone from a seller. Within time period as advertised.Seller making excuses and is ignoring me. I can't get my money back ?
International Selling
I'm a UK national living in France, I would like to sell goods on EbayUK. How much extra would a UK buyer expect to pay given that UK is nolonger part of Europe / what is the standard import duty and or VAT forsecond hand goods coming from France
returns
Trying to get a return request but its asking for photos of the faultyitem but I have no means of getting photos of it,What do I do?
why can I no longer hide items once feedback given
I used to be able to hide item once received and feedback given . Itused to help me see/track what was awaiting delivery I can no longer dothis Why ??
Faulty Item due to Seller's Laziness
Hey guys. So, I purchased an ex-demo item. It is a sublimation printer.The sellers, instead of cleaning out the printer nozzles as is requiredby the fact that a sublimation printer cannot sit unused with ink in thenozzles or it will not work despi...
Post office not accepting eBay return label
Hello,I bought a damaged item, and in the process of returning.ebay haveissued a Royal Mail return label, but the item is too big and the postoffice say I need to use parcel force or similar (large parcel)theseller (who really isn't being helpful)...
Hi, I bought a brand new Acemagician mini pc on August 3rd 2024, I need to return it and get a refun
Hi, I bought a brand new acemagician mini pc on August 3rd 2024. It doesNOT work. I need to return this item and get a REFUND of my £350.00. Ihave have tried to contact acemagician, to no avail. Please help me toget return address and get my refun...
I dont have the app on my phone can i enter collection code on my pc
As I don't have the ebay app on my phone can I enter the collection codeon my pc. I have just sold an item that is collection only and it says Ihave to enter code on my app which I don't have.
Refund of postage for damaged item received
I have been communicating with a seller for 2 weeks trying to getsomesense out of them.An item I ordered arrived damaged and did notmatch the seller'sitem.I have now had the return postage charged tome!!This is appalling and cannot get an adequate...
Non Paying E-Bayers and no place to complain about buyers
I get so frustrated with E-bay in relation to non paying and otherdifficulties with E-bayers having no place to give negative feedback etcI know some people put it in the positive feedback but you should beable to give feedback as buyers can to se...
Refund issued but not received
Hi as above says issued on 3rd September but not received up to 13thSept getting in touch with ebay is hopeless,what to do next?
Return problem
Hi, I've posted a return, but unfortunately my husband took it to thepost office and didn't use the QR code. I t was just a hand-writtenaddress. I'm not sure what the QR code does. Can you still processreturns without it? Thanks
Personal details
My seller has requested both my email address and phone number in orderto post purchased item to me.Is this acceptable and/or safe?I'm awarethat some couriers (in the UK) used to request this info, but that wasten years ago...
Item delivered!
Item is showing as delivered, but buyer is saying she's not received itand doesn't recognise the safe place. Why should I suffer the loss as aseller?
Buyer says item not delivered requesting refund
I'm in the UK. According to tracking, buyer wasn't in and so the itemwent to a drop off point - a local Londis. Buyer says the item wasn't atthe Londis, and says someone was in all day. She's requested a refundand case is pending (I think). It fee...
Good 'Til Cancelled conditions
Hi,I'm considering listing some of my items as "Good 'Til Cancelled".What are the conditions of such listings and what are the pros/cons?Arethey 'free' to list if within my (now) 300 free listings per month, isthere are charge when/if they carry o...
Withdrawal money
Hi there I just wanted to know way eBay took £46.81 (eBayO*07-12061-20930)from me account on 11/09/2024 I didn't buying anythingfrom eBay by this amount.This happened is like fraud , I am not reallyhappy with this mistake and I don't trust to eBay...
Opened a case because the item was defective, sent the item to the seller, got my money back but the
I opened a case because the item was defective, sent the item to theseller, and got my money back but the seller refused the item so twomonths later I got the item back, what should I do? I looked over Ebaypolicies but it is so hard to navigate or...
Item didn't receive my item
I already opened request but Ebay customer service didn't respond.
Item listed in $ instead of £
I have added anew item to sell and its coming up in $ not uk £ myaddress is uk etc so not sure if there is an option to change it orshall i delete and start again?
Refunds
I purchased an item just over 12 months ago which has now developed afault and cannot be used. The item has 24 months warranty, I messagedthe seller for a refund, they agreed to a refund less 20% Vat charged byebay. This would leave me out of pock...
I’ve been sent a package that I’ve not purchased.
Today an Evri driver knocked my door to deliver a very large package andI was like what's this at first expecting it to be for a neighbourbecause they're not in. But on closer inspection the label was made outto my name & address, I asked the deli...
Audi Q5 the wings
I bay the wing for Audi Q5 I went make return the saler he didn't sendme the return label
I can’t list my item for sale
I have drafted my item id like to list but it says unexpected erroreBay's end
Buyer wants to return item, the pictures are not my item
A buyer wants to return an iPhone case. The photos of what they want toreturn are not the same as my original sellers photos. The item theywant to return is clearly different
A buyer open to case against me too early received it show up as delivered possible feedback close t
A case what's opened against that the item wasn't received but in theend it was didn't close the case possible feedback what's left now eBayhas taken money to refund buyer and buyer has item to what do I do
Waiting to get paid
I printed a label from eBay, went to the post office and they said thelabel chosen by myself didn't fit the weight it said on the label (itwas too heavy) so I decided to pay for a label myself and pay thepostage in the shop instead of the eBay lab...
Seller *****e
I've bought an iPhone. It's faulty, I was assured I would get a refundonce I returned it. Seller asked me to provide my PayPal e mail addressto get the refund and since then I've not been able to communicate withthem because I've breeched eBay's r...
Can't review offer from seller
Hi, I keep getting offers from sellers. I click on Review Offer.Screenpops up with red window saying that my App is out of date.My App is notout of date, I have cleared cache, uninstalled the App, reinstalled theApp and nothing changes. This has g...
I bought a counterfeit item, but found out about it a year too late.
I bought a counterfeit diagnostic cable that worked somehow for sometime, but when the software was updated (by the factory) also thefirmware update for the cable was needed. Only then did I find out theitem was a fake, it was unusable since that ...
Partial refund
I need to issue a partial refund to a buyer as the postage was cheaperthan expected. But there is no option to do this on the drop down menufrom the Seller Hub or in My ebay. I don't know how they paid, but itwas definitely through Ebay. Can anyon...
Scam
Hello eBay, you were in favor of returning the buyer's money, you tookme to court, where is my product? This was a scam, I return the moneybut I want my products back, do you think it's fair???? You need toimprove this site a lot
Help with an item I bought as quest,I am not able to track the item
How do I get my refund on an item I bought as guest,I am not able totrack the item
Postage shortfall
Hi have paid for an item and paid full postage but seller refuses tosend as eBay label isn't showing that, though I paid the full postage.What happens now?
Bank card payment
I put an order in on the 12th but straight after I removed my carddetails as it ended 09/24 I added a new card , but the payment wentahead on my old card , but I haven't received any emails about my orderits not showing in recent purchase, but the...
How on earth do I get to contact a human at eBay?
Both the buyer and I (the seller) can see from tracking that an item hasgone missing at the Global Shipping Hub, but I'm stuck in a 'help' loopand can't get to deal with a human.Any advice?
Payment
Hi items not sold . Why do l have to pay cost .CheersPaul
eBay GSP item not received after leaving GSP depot and arriving in destination country
Hi I sold an item through GSP to the USA, sent it to the ebay GSP depotin the UK and ebay then sent it on to the US, it arrived at JFK airportbut since then the tracking hasn't updated and latest update has justsaid "collected from airline" for th...
extra payment fees
i have extra postage fee to pay but when i sign into my account and goto try a pay my account wont le do anything at all i want to settle myaccount but ebay wont let me.
Resale time change
How do I get my resale time adjusted? It has gone from 5PM to 5AM.
Returns
I ordered Item No. 326060477387 0n 5.9.24. this is very inferior and Iput in a return request. The Seller will not give me a Return address,what can I do?
Sold a car with buy it now
Sold the car within minutes of listing on the 2nd August 24. After anumber of false promises to pick up he never has. Now out of pocket interms of eBay fees and have to re-list and pay once again because ofthis fool.
Help
Can you check if 85% selling fees is active because I activated itbefore on my item but it didn’t publish and list for some reason
Selling as a classified ad versus auction
I am trying to sell a car trailer under the "Cars, Motorcycles &Vehicles" section, but when I try and select "Classified Ad" assuggested in the guidance, it isn't actually an option, I'm only offeredBuy It Now or Auction - what am I doing wrong pl...
Postage costs not enough
I'm need to post an item but when I check postage costs with Evri theyare twice the price that the buyer paid as the buyer is based in Jersey.How do I sort this without being out of pocket?
Selling
Hi community, im relitively new to ebay selling, but ive sold probably20+ old Playstation games no hassle. I recently sold a nintendo switchcontroller packaged it and sent it off tracked....... the item hasn'tarrived and is now 6 days later than i...
Ebay token
My ebay token has expired that connects ebay to Parcelforce to pullorders across to ship. Does anyone know where I can find the token tore-authenticate the connection?
Seller is being
How do I contact eBay ? I'm in a vicious circle. The seller hasn'tposted my item that I paid for on the 2nd. They've told me they want tobring it to my house which I have refused. I have told eBay and they'vetold me I need to wait until the 17th !...
NOT DELIVERED
The book was supposed to have been delivered at 13.02 a.m. It is now13.23 a.m. and it has definitely not been delivered. I have checked thedoorstep - no book. What to do now? Thank you, in advance, for anysuggestions.
buyer want to return item as says it smells of smoke
i sold a gillet and now buyer says he dont want it as smells of smokewhich is incorrect as we are a none smoking househould where do i stand
Item not received,
im seller, and have proof it arrived at Global shipping unit, i alsohave proof it was delivered to the wrong buyer, i cannot contact ebay tosort this out as the assistant goes round in circles.
Additional payment of £3.82 for a parcel I posted using Evri via Parcel Link?
How do I contact EBay to query an additional charge of £3.82 taken frommy funds today for a parcel I posted using Evri via Parcel Link over amonth ago? The buyer paid £2.94 at the time of purchase as the parcelwas under 1kg. The total cost to send...
Resolved! selling clothing free or not
Have sold a few leotards and on some have been charged fees and othernot!Any explanation
Item delivered with proof of delivery from Royal mail and photo but not marked as delivered on ebay
The item i sent was received by the buyer as they confirmed by message.Also it was sent by royal mail tracked 48 so when i track parcel itshows as delivered and a photo of delivery yet it isnt showing asdelivered on ebay therefore funds are still ...
Packagin
How can I collate 4 orders in to one postage label
iteam refund to buyer
Dont trust ebay buyer bought a valuable item buyer paid ebay direct ,including postage £200.00 they have held that money back till octoberthe 8th they now exspect me to send out this item at my own exspenceicluding postage not on if this item gets...
upgrade to business account
I am trying to convert my individual account to businessunder Personalinformation, I dont have the edit button to change to business any helpplease
Promoted Listings - General fee for order
Hi,why do get to pay extra 34p once I've already paid 66p.It saysPromoted Listings - General fee for order. I've not asked for PromotedListings.
Failed delivery because no one was in and tracking was sent
Please I need advice I sent an item via parcel force they have tried todeliver it twice on the tracking information the seller is denying thatthey left a card for him and saying tracking isn't right but it is Ihave checked and basically the item i...
Cancellation after none payment
A buyer asked me to cancel their purchase after winning my item. I didso & relistef. Howrver, ebay have taken seller fees from me for itemsold. How is this returned, because I can see no way of contacting eBay.Thank you
How to send a review revision to buyer
Hi all, as a seller, from which screen do we send a review to therevision of the buyer? Thank you!
Case Closed Without Item Returned - Buyer Not Responding
Hi everyone, I’m hoping for some advice or insight here. I’m a sellerand recently had a buyer request a refund on 29 August for a cameraworth over £450. I accepted and issued the refund on 30 August, offeringto cover the return postage. Since then...
Fees
I went on sellers hub and did a bulk edit to end listing's and deletethem and did that,but then on the ebay app,they relisted and charged mean insersion fee.I also deleted on products on shopify and the 3rd partyapp that links to eBay and the prod...
Non delivery by DPD
I recently sold an item and dispatched it via ebay, using DPD. However,the item was returned to me by DPD with no explanation whatsoever. Ihave since reposted the item via Royal Mail. I have tried for hours tocontact DPD but all to no avail ( I've...
Item not received
I have purchased an item that was not delivered . ebay information isthat if I have not received the product until 12 Sept I can opena claimgoint to purchases - more items and - didnt receive it.. However thatoption is not available on the drop do...
Non-paying buyer.
I had an auction up for my VW Transporter and after the usual snidecontacts from people who would rather side step EBay, I had a winner.The winning bidder looked legitimate, with 800+ transactions and 100%feedback. The buyer then needed prompting ...
Resolved! time away
can anyone explain why i have had issues i was away 10 dayswhile my ebaywas set to time away still allowing sales but showing a delay in postingmessagesold an item while away,then asked to cancel said item while iwas away having no aceess to the i...
RETURN ITEM
HI SOLD MY ITEM 10TH AUG DELIVEREDTRACKED 15TH AUGRETURN OPENED 29TH AUGSTILL WAITING FOR MY ITEM OR RELEASE OF MY FUNDSWHY ARE BUYERS GIVEN 14DAYS FOR ME IN MY CASEBUT IN TOTAL I BELIVE 28 DAYS ( IT MAY BE EVENMORE )TO OPEN A RETURNI BUY AN ITEM ...
Had to create a new account to be able to access this forum and ask how I can get my old acct back
Hi all, I really hope someone can help me... For years I've been tryingto get into my eBay account, but since I used an old phone number (thatI no longer have access to) when I created the account, it doesn't allowme in, because it automatically s...
Scammed?
A buyer went straight to eBay asking for a refund for an item theyclaimed didn't arrivei checked RM tracking and it showed no oneavailable to take delivery on that day and they would try again thefollowing dayi messaged the buyer to tell them this...
feedback
why is it that sellers with bad feedback are still allowed to operate onEbay? surely if they have bad feedback they should be banned by ebay!
...dont
Apparently....I had to pay extra to have a harrow they made assembled.They give the option to collect unassembled which I did. One criticalpart missing and one not made correctly. Their answer...I should havepaid the extra to have them assemble it...
Help needed
Help please. I'm new to selling on eBay, I couldn't find the tracking QRcode so I paid separately for the parcel to be sent to the buyer. I sentthem a message with the tracking reference of the one I paid for. How doI now get in touch with eBay to...
Postage Costs
My default Business Postal Policy shows postage cost to the UK at £1.00and is shown as such in my listings. The same policy allows for postingworld-wide and shows a cost to France, and most of Europe at £2.75. Whenchanging destination to France vi...
Variations Issue
Guys A great number of my 1000 listings are showing 'in edit' the Bluehighlight field, refering to variation issues, plus the Buy It Now isalso greyed out. Yes there are many written topics on tghis problemhowever I have no clue on how to rectify ...
Selling Hold
Probably been answered a 100 times however I will ask. Had my accountfor 3 years but never sold. Selling an IPAD and what I am selling it foris resonable. The hold payment will be until the 26th September - isthis data exact or has there been time...
Ship
I shipped an item to a buyer , its been about 2 weeks now and hes notresponding to my messages, i didn't use ebay shipping that can betracked , I used a post office , no way of tracking , big mistake!!!,what do I do please , somebody help !!.
POORLY WRITTEN ADVERTS (Trainers)
Why does Ebay allow so many misleading adverts for trainers? You see aprice, open the advert and when selecting colour and then size, theprice jumps massively. When you look in to many of these misleadingadverts they say TRAINERS but the low price...
Seller wanting to view product before buying
I have listed a large item and someone is interested in buying but wantsto view it first, but how do I organise this if ebay wont allow me tosend any infomation such as telephone number or address? I dont want tolose the chance of a sell.
GPSR. Help!!!
Hi. GPSR. If I do not post to Europe or Northern Ireland, I do not haveto fill out any " gpsr "forms. Am I correct? I am in NorthernIreland...lol.
My account is in us dollors
My account is setup in the uk, but when I come to list its in US dollarsand products I view are dollars too? can someone advise please
I was paid into an old/closed bank account and cannot retrieve the payment into the new bank account
All fine with the transaction but it had been a couple of yeras since mylast Ebay sale and I forgot the linked bank account was closed. Ive setup the new bankl account now and Im trying to get the payment resent tomy new bank account. Any suggesti...
Customer has selected the free Delivery option instead of Collection. How can I change
Hi All. Sold an item. When completing the purchase, it looks like theCustomer has selected the free DELIVERY option instead of selecting theCOLLECTION option. They are coming to collect the item tomorrow - isthere a way that I (the Seller) can cha...
I’ve bought something it stopped working
Iv bought a jumpstart it stopped charging I tried to contact seller butit's not letting messages go to them
Resolved! seller isn't refunding item and claiming falsely that the item returned isn't the same
the seller sent me a 2nd hand microscope which was listed as as buy itnow. The microscope which arrived was a different one of the same modelwhich was was defective. I offered a lower price for the item which wasrefused. I opened a return which wa...
Available founds
Why are my ‘available funds’ on (-…)? I am not behind on payments. Icould have transferred the previous ‘available funds’ to the bankstraight away. In this case, there is no such possibility. What is thisabout?
Buyer cancel order
Hi, Buyer cancelled order, i pressed reject by mistake then marked aspaid ( they haven't) I've relisted item.... But I've been charged feesfor the item i haven't soon.. can't get through to ebay as it's sayingorders cancelled...help
Purchased item not the same as pictured
I purchased a model from a seller and when it came the item wascompletely inferior to what was advertised . I've contacted them andbetween me complaining and requesting a refund they have changed thepictures on the listing and contacted me saying ...
POSTAGE LABEL PRICES.
WHY DOES EBAY SOMETIMES TAKE MORE MONEY FOR PRINTING A POSTAL LABEL.IHAVE JUST PRINTED A POSTAGE LABEL, THE POSTAGE COST WAS £3.39.BUT WHEN ILOOKED IN ORDERS IT SAYS POSTAGE LABEL -£6.33 SURLELY THIS SHOULD HAVEREAD POSTAGE LABLEL -£3.39.THANKS FO...
Item damaged in transit
I received an electrical item that was damaged in transit. I contactedteh seller, who suggested I report it to eBay. Having searched for arelevant category, there really wasn't one. The system prompted me toreport it under 'item not received', whi...
Resolved! Evri postage
I normally send my items by Evri locker. Simple and easy to use. Today Ihad to an evri parcel shop. They scanned my item then scanned a bluetracking slip with just a number on it. Is this the normal way please.
Trousers not correct sizeof 40inch waist
The tousers are not the correct size of 40 inch waist as per label onthem, but only about 36 inch waist . ebay tell me I do not a case for arefund 2-185229133868.
EU Authorised representative
Update on Sales and Exports of products with a CE ... - UK eBayCommunity The guidance on this new regulation seems to be confusing alot fo people. Especially resellers of other people's products.International Associates Limited is another company ...
Faulty item
Hello ebay i bought one hikvision cctv set about 6 weeks ago beforegoing on holiday. I had an issue with it was four cameras but one wasfaulty contacted the seller but refused to help blamed me for it. Iwould like ebay to step forward and sort thi...
Buyer hasnt paid and I'm left unsure what to do
Hi the same buyer made successful bids on two low value items, butbecause I refused to get involved in offering them a 'better price' onanother more valuable item they have refused to pay and collect theother items. I have reported it to ebay, but...
Water damaged goods
Hi so got home and found out that a trading card I bought had beendropped by the postman and was ruined by water damage, I asked theseller and they said they'll be able to get a refund through Royal Mail,they said I'd need to open a case with Ebay...
Mobile phone returned under warranty
I recently returned an iPhone X to the seller as it developed a faultwith payments at merchant terminals meaning I could no longer pay usingmy phone. The seller agreed that if I returned the phone they would fixit under warranty which was two week...
Sudden Fall in sales
Hi everyone I've been selling on here over 10 years now. I have steadilyincreased my range and have a lot of repeat customers. sales have beenconsistent for many years but in the last 3-4 months they have massivelyreduced i dont make big profits a...
Can anyone tell me how I can send a buyer my contact number?
Can anyone tell me how I can send a buyer my contact number? Themessaging facility won't allow me to send it, which is nuts when thebuyer has won the auction.
Proof of Postage
Hi Where on Ebay can i send a buyer Proof of Postage when he logs adispute. There used to be a option , but i cannot find it now. Thanks
Why is ebay doing nothing.
It's outside ebay policy, to do anything about Chinese sellers rippingus off.
Offer on item I am selling but can’t message the potential buyer
Hi , I am selling a bike and someone abroad keeps sending me an offer .I am try to see if they are in the UK or abroad before I accept but noway to message them
Can't find items when searching after 48 hours
Hey everyone, I'm new in selling on Ebay and I'm having an issue whensearching for my items. I have listed 7 items and also revised all ofthem, but even after 48 hours I still can't find them when searching forthem...Have tried searching with item...
Resolved! Buyer decided to cancel purchase when i have already posted..
Hi, I decided to sell my Samsung Galaxy Z Flip3 5G mobile phone which ido every 3 years as I renew my contract, and the phone is in goodcondition with slight cosmetic effect and has a crease on the phonewhich I have explained everything my listing...
Return Postage
I have sold an item that the buyer needs to return because of a defect.That's fine, however, having accepted the return I now need Ebay tocreate a postage label for the buyer to send the item back to me but theaddress shown when attempting to to a...
GPRS for non CE Marked goods
Hello there Ive noticed that Amazon is not enforcing the GPRS protocolfor any goods that do not have a CE mark. We sell clothing do not seemto be required to do anything. Does anyone know anything about this. Icant see any mention of clothing bein...
Hi. I collected an item and paid cash. The item on eBay is still asking me to send payment.
Hi. I collected an item and paid cash. The item on eBay is still askingme to send payment.
Sold hardtop today listing fee etc showed £15 i,ve been deducted £40.48 what's this?
Justsold something on eBay listing fee showed £15 but I,ve been deducted£40.48
WATCH LIST - COLOUR BANNER MISSING
ITEMS IN WATCH LIST,The coloured banner that shows that the item issaved in watch list or another list is completely missing.The banner foritems in BIDS and OFFERS does not mention that the item is stored inWatch List and/or other lists.
Resolved! Shed to return
I bought a shed from a supplier, the back was missing, i want to returnthe item, but its big and heavy and i dont know who to use, They haveaccepted the return and i have asked the seller who they used threetimes for couriers as that seemed sensib...
Non Delivery
The last three Items I have purchased on Ebay have not been delivered,this is three indipendent sellers and a growing trend this year withother deliveries not arriving. All the non deliveries have been reslovedwith either refunds or a completed or...
Buyer returning item
Hi please advise a buyer has returned item purchased and said it didn'tmatch description this is completely un true and I don't see why Ishould pay postage for return please advice what I do when I receiveitem back.
Seller Downgraded Delivery Service - Need Help Getting a Resolution
I recently won an auction where the seller listed ParcelForce 24 as thepostal service, with a £10 postage fee. After payment, the sellerinformed me that they had sent the item via Yodel, stating ParcelForcewas too expensive.I protested and request...
Remove feedback
How can I remove feedback left by error?
URGENT , NEED A PHONE NUMBER FOR EBAY
I ORDERED A ITEM FROM AMERICA , UPS TRACKING SAYS IT ARRIVED AT GLENDALEHEIGHT,S IN AMERICA , NOT MY ADDRESS ,
Refund. Wrong apple trees sent by seller
Hello,I am having problems with seller who sold me 2 wrong trees inFebruary 2023. Trees for the first time gave apples this year and theyare wrong apples. Contacted seller this week. They admitted the mistakethat wrong apple trees were sent to me....
General Product Safety Regulation (GPSR) - No option but to stop selling to the EU
I predominantly sell jewellery, some of which is antique, some vinatgeand some more modern. The upcoming requirement to provide theinformation to comply with the General Product Safety Regulation fromthe 13th December seems to be impossible to ful...
Resolved! Clever buyer scam
I sold an item and posted it. Tracking number indicated that the RoyalMail had tried to deliver it on two occassions. Buyer put in request fornon delivery. I messaged them that the item was at the Post Officecollection centre and they needed to co...
Remove from listing
How can I remove an item that I have listed and which has already beenre-listed several times
Resolved! Item stopped working
An item I purchased last year stopped working within the warrantyperiod. I returned it to the seller who agreed to replace it (hewouldn't refund as he says it was over 90 days since the purchase), butI've received nothing and now he doesn't respon...
extra payment to vendor
how do i send extra payment to vendor for express delivery
Feedback % score
Why has my score gone down again with no feedback comments and no salesor purchases made
Ebay offering 10% discount on my listings.
I have noticed my clothing listings are showing a pale blue ‘tab’ withthe following text in it:- 10% off with code CHIC10Expires 12-Sep • Max£50.00 See details I have not knowingly put this on my listings, unlessI have pressed something in error.I...
Available funds
How do I send my available funds to my bank account
Audio system
Bought an audio system in March 2024 with 1 year warranty advertised .All good until last week when it went blank and failsed to work Allchecks done, appears to be the system. Emailed the seller and asked fora replacement. No repsonse, emailed aga...
Selking & Reserve prices
Can a seller message bidders who they have communicated with during theauction that the highest current bid is only just below the reserveprice? (it's too late / not possible to reduce the reserve price at thisstage).
Postage costs
Hi, just started selling on ebay have done collection from home to startwith I'm not sure how to advertise any items with free p+p and not surehow to price posting charges Anyone help me?
Listing series of books with different titles
I have a collection of DC hardback comics to sell and would like to knowhow to create a listing where I can have a drop down menu to show thetitles that are available without having to list each item separately.
Resolved! seller not recieved item back
I returned an item beg. Sept ,posting myself at p/o with a record ofposting. On asking the seller about a refund today, he said his addresshouse number was not correct and it was a number a few doors away.Although I wrote it down correctly from eb...
GPSR & Article 51
Hello, Hopefully someone here will have a clear answer, because I'vetried speaking to ebay support 2 times now, and they were not veryhelpful. I understand GPSR comes into affect from 13th Dec 2024. Whatconfuses me when reading about this, is Arti...
Trying to update my credit card with no success could somebody please spell out the sequence I’ve go
I am 87 years old and have been a member of eBay for a long time apartfrom the fact that dyslexia doesn't help..All I want to do is upgrade mycredit card details and if somebody can give me a step-by-stepinstructions I'm sure I'll be able to do it...
Your payouts are currently on hold because your eBay account is restricted. You'll start getting pai
Your payouts are currently on hold because your eBay account isrestricted. You'll start getting paid again when your account isreinstated. how to remove restruction ? please
General Product Safety Regulation
Good Morning, WHat do i need to do with this as it isnt clear at allwhat i haveto do. Most of my business is carried out on ebay and i amcompletey lost as to what i haveto do to comply.I use Sixbit to list allmy products and there is nothing on th...
I definitely Restricted account
My account has been indefinitely restricted by EBay. I have checked allmy messages and have no messages from them advising me why. I have triedchatting to their online support to help me resolve any issues they arehaving with my account. But after...
Self delivery
Hi guys.I sold an item on eBay yesterday. I noticed that the deliveryaddress (over one hour away) was near where I had a meeting today so Imessaged the owner and said rather than posting the parcel I woulddeliver it. He was super grateful, dropped...
Dispatching item
My buyer wants me to ship item to a different address than their ebayaccount address.
Refund for returns postage
Hi. i returned a defective item. It was a company in China. It wasreturned to a UK address. Item was tracked and they received it and Igot refund back. however they did not do return labels and they promisedto refund postage. I sent receipt and pr...
Inability to contact ebay
I can see an option for contacting eBay agent when I go for help