Forum Posts
How to report potential fraud
I received a phone cable which I didn't order, in an envelope which hasa paid and printed by eBay label on it. It looks like a fairly low valuemade in China item. It has my name on it and a house number near to myhouse, the people at that house di...
4 boxes ordered, none recd. EBay.uk “resolved” by only refunding price of 1 box- redress?
So I endeavoured to challenge this asap. "Appeal closed" , Chatbot dittoand denies access to a human contact, stalling in two ways: AppealClosed or repeating the picture of the disputed item. Traffic is at endof chainIt's either a simple clerical ...
Is there a way to email Ebay for advice?
Hi all I've been a member for 15 years. A couple of years ago, I movedabroad but through using Shop and Ship, I am able to continue buying onEbay. (I no longer sell). I saw something today I'd really like but in alarge red box says "We suspect fra...
Broken drill dealer i bought it from do not respond to my email just letting people that they sell g
Dealer not respond to my emails
Has eBay lost it's way?
Has eBay lost it's way? I ask this because as a buyer I've found thateBay is saturated with cheap low-quality items, mass-produced incountries like China selling through accounts falsely presentingthemselves as being UK-based.I recently ordered an...
Item has been relisted: how do I find it?
Hi all, Hoping you can help me with this question. I received a pushnotification that an item I was watching has been relisted. It didn'tsay what item, or what seller, just that an item had been relisted. Iclicked on the notification to see the it...
Refund
Hiw can I get ebay to intervene? I havd contacted the seller many timesabout a refund but they just send the same message over and over
Faulty Item due to Seller's Laziness
Hey guys. So, I purchased an ex-demo item. It is a sublimation printer.The sellers, instead of cleaning out the printer nozzles as is requiredby the fact that a sublimation printer cannot sit unused with ink in thenozzles or it will not work despi...
Withdrawal money
Hi there I just wanted to know way eBay took £46.81 (eBayO*07-12061-20930)from me account on 11/09/2024 I didn't buying anythingfrom eBay by this amount.This happened is like fraud , I am not reallyhappy with this mistake and I don't trust to eBay...
Seller *****e
I've bought an iPhone. It's faulty, I was assured I would get a refundonce I returned it. Seller asked me to provide my PayPal e mail addressto get the refund and since then I've not been able to communicate withthem because I've breeched eBay's r...
I bought a counterfeit item, but found out about it a year too late.
I bought a counterfeit diagnostic cable that worked somehow for sometime, but when the software was updated (by the factory) also thefirmware update for the cable was needed. Only then did I find out theitem was a fake, it was unusable since that ...
upgrade to business account
I am trying to convert my individual account to businessunder Personalinformation, I dont have the edit button to change to business any helpplease
RETURN ITEM
HI SOLD MY ITEM 10TH AUG DELIVEREDTRACKED 15TH AUGRETURN OPENED 29TH AUGSTILL WAITING FOR MY ITEM OR RELEASE OF MY FUNDSWHY ARE BUYERS GIVEN 14DAYS FOR ME IN MY CASEBUT IN TOTAL I BELIVE 28 DAYS ( IT MAY BE EVENMORE )TO OPEN A RETURNI BUY AN ITEM ...
Had to create a new account to be able to access this forum and ask how I can get my old acct back
Hi all, I really hope someone can help me... For years I've been tryingto get into my eBay account, but since I used an old phone number (thatI no longer have access to) when I created the account, it doesn't allowme in, because it automatically s...
POORLY WRITTEN ADVERTS (Trainers)
Why does Ebay allow so many misleading adverts for trainers? You see aprice, open the advert and when selecting colour and then size, theprice jumps massively. When you look in to many of these misleadingadverts they say TRAINERS but the low price...
I was paid into an old/closed bank account and cannot retrieve the payment into the new bank account
All fine with the transaction but it had been a couple of yeras since mylast Ebay sale and I forgot the linked bank account was closed. Ive setup the new bankl account now and Im trying to get the payment resent tomy new bank account. Any suggesti...
Customer has selected the free Delivery option instead of Collection. How can I change
Hi All. Sold an item. When completing the purchase, it looks like theCustomer has selected the free DELIVERY option instead of selecting theCOLLECTION option. They are coming to collect the item tomorrow - isthere a way that I (the Seller) can cha...
Available founds
Why are my ‘available funds’ on (-…)? I am not behind on payments. Icould have transferred the previous ‘available funds’ to the bankstraight away. In this case, there is no such possibility. What is thisabout?
Purchased item not the same as pictured
I purchased a model from a seller and when it came the item wascompletely inferior to what was advertised . I've contacted them andbetween me complaining and requesting a refund they have changed thepictures on the listing and contacted me saying ...
Item damaged in transit
I received an electrical item that was damaged in transit. I contactedteh seller, who suggested I report it to eBay. Having searched for arelevant category, there really wasn't one. The system prompted me toreport it under 'item not received', whi...
Can anyone tell me how I can send a buyer my contact number?
Can anyone tell me how I can send a buyer my contact number? Themessaging facility won't allow me to send it, which is nuts when thebuyer has won the auction.
Can't find items when searching after 48 hours
Hey everyone, I'm new in selling on Ebay and I'm having an issue whensearching for my items. I have listed 7 items and also revised all ofthem, but even after 48 hours I still can't find them when searching forthem...Have tried searching with item...
Selking & Reserve prices
Can a seller message bidders who they have communicated with during theauction that the highest current bid is only just below the reserveprice? (it's too late / not possible to reduce the reserve price at thisstage).
GPSR & Article 51
Hello, Hopefully someone here will have a clear answer, because I'vetried speaking to ebay support 2 times now, and they were not veryhelpful. I understand GPSR comes into affect from 13th Dec 2024. Whatconfuses me when reading about this, is Arti...
Trying to update my credit card with no success could somebody please spell out the sequence I’ve go
I am 87 years old and have been a member of eBay for a long time apartfrom the fact that dyslexia doesn't help..All I want to do is upgrade mycredit card details and if somebody can give me a step-by-stepinstructions I'm sure I'll be able to do it...
Resolved! Bank account needed to sell items?
I very rarely sell anything on ebay - I do buy things -so it is possibleI have missed this.I have just tried to sell something and discoveredthat it seems that I now need to provide Ebay with my bank accountdetails. I can no longer accept payments...
Resolved! purchase limit
this seller only allows buyers to purchase 2 items every 10 daysMy buyercan't buyHow do I correct this nonesense
Non payment
When someone makes an offer and then goes quiet and doesnt pay whatshould i do ?
Item recalled
Hello, I got an email from eBay saying an item I bought has beenrecalled and not to use it. The item is a weighted blanket that I boughtnearly 3 years ago. When I click on the item in my purchase historythere is effectively nothing there, and ther...
Resolved! Damage caused by a product
I purchased a water proof cover for a bar football table which was notwaterproof and damaged my table how to I stand getting help off them tocover damage caused they say they won't cover the cost
Advertising for sale elsewhere whilst auction running.
I was browsing Ebay and came across a listing for an item I wasinterested in. The auction is running with bids due to end in a fewdays. The seller has written in the listing that the item is listedelsewhere outside of Ebay and they reserve the rig...
Being Charged for an Account I don't have.
I have been contacted by debt collectors for £139 for sale fee on aaccount I've never had. I have contacted ebay on 3 occasions, but theyare adement that the account is correct, despite me never seeing anycorrespondence or receiving any monies for...
Buyer bought a glass Lid for CD Changer
I sold a tempered glass for a CD changer. Ten days after receiving thepackage, the buyer found that the tempered glass was broken into smallpieces. what should I do? He received the parcel 10 days ago without anyreservations, the courier will refu...
Fake items being promoted on Ebay
Wanted to buy some D'Addario EJ16 Guitar strings. They typically sellfor £9 to £11 a set of 6 strings. Found several sellers selling THREEsets for less than £10!. Messaged a seller about it, they just sent backmessage 'A copy'. Nowhere on the list...
Request to return on no returns & failed to read description
Hi, I need help and advice please as I'm unable to get an Agent! I'vesold an item which clearly states no returns accepted, my descriptionclearly stated to read and look at the photos as they containedmeasurements. The seller is now accusing me of...
Contact customer services
How does anyone speak to someone at ebay uk as help contact page just amerry go round Thanks Nick
Resolved! Remove article
I was selling golf clubs 6 weeks ago but it was sold about 4 weeks agobut not with eBay customer. I tried to remove the golf clubs but Icouldn't find it to take off. Customers sent offers below the oroginalprice but I told them it was sold but I c...
I bouits never came I hope Ebay gave my money back .
It's item I don't received end I hope I get my money back
It says my account has been restricted and i need to contact ebay but i live in the UK s
It says my account has been restricted but i live in the UK so i cannotcontact ebay and it keeps going round in circles (ie. email is sayingcheck ebay messages, ebay messages says contact us on the app, the appis saying to check messages. It says ...
Accepted counteroffers not showing on account.
I've accepted counteroffers on 2 items I have listed for sale, these donot appear on my 'sold' list on my account on the app or website plusthey are still showing as active listing and buyers haven't paid yetwhich is unusual. On the website it sho...
Selling problem
I've accidentally marked an item as paid on the app when I'm stillwaiting for payment. How can I reverse this?
Item picked up but parts missing
Bought a pram of an ebayer and went to collect it as its to big to post.When we got home after picking up the item we realised several bits aremissing, tried messaging seller she said she was going to post themissing pieces but 1 week later still ...
Connection
How the he'll do I get to speak to anyone at ebay. What a nightmare Ihave to go through assistant and it never helps because it's z bloodymachine. I remember when ebay would phone youbic ghere was a problem.I'm very passed off because I've been fo...
Hacked account
Bank showing £25 charge but no purchases
No collection code
Seller has paid for item and arranged collection by Parcelforce from myhouse.Ebay has not sent her a collection code for me to submit, so mypayment remains on hold ( as not used eBay for several years)
Purchased a product that packed in within the 12 month warranty period and need their address
Purchased a product that packed in within the 12 month warranty periodand need their address as they are not responding to e-mail contact ?
Resolved! Why isnt my listing showing in search? I posted it at 8am yesterday morning
As the subject states. My listing isn't showing on Google. I'm payingfor it and missing out on early bids that ultimately put the price up.
Cancelling a sale to someone outside the uk
I've just accepted a offer for a sale then realised that the personbuying is in the United States when I specifically stated the sale wasonly open to buyers in the United Kingdom. How can I cancel as paymentis still pending and I've messaged the b...
How to report a seller for fraudulent activity’s?
I have just purchased an item I needed super urgently. Found the productfor double the going price normally but it included next day delivery.Well it never arrived on time, it were days late. Eventually it arrivedand it was the wrong product! Sell...
Cancel order
Why ı cant connect to live agent.I have no uk phone number.Just there isa call option.Nobody cares I cant find nobody to talk.What a uselesssystem
Bidding
I was bidding for a nail gun. I noticed that there was 2 items withdifferent item nos but same seller and items it has 2 different priellceanyway I have contacted the seller and asked them. I bern told she has acouple. So it's ok. I watched the bi...
Paypal Pay in 3
Hey! Is there anyway to see if PayPal pay in 3 is available beforeplacing an order? Thanks
Bed
Hey peeps I ordered a bed from this company and it was 206£ and i want arefund on it as it broke within 2 months i contract the seller they wantus to take down our negative comment to get £25 for it how do i actuallyget this situation i need advic...
returns/refunds
i wish to return an item but i do not have a mobile phone to add thephoto (contacting ebay)how do i send my message
My account was suspended almost 2 years ago
My account was suspended almost 2 years ago. I had only sold 4 itemsbefore being blocked. One of the customers left a positive feedback. Andthen the account was suspended. Due to my inexperience I used someoneelse's photos and descriptions. Please...
What do you think happens to items restricted at global shiping
What do you think happens to items restricted at global shipping in theUK because mine are being resold by a seller on ebay using my photos aebay manager couldn't see a issue and actually told me they couldn't bemy items as they would be destroyed...
how do i get in touch with ebay by phone
i am unable to contact ebay by phone
fraudulent buyer address
I had an offer from an overseas buyer on an expensive item. Luckily, Ididn't accept it. The buyer's area came in as per picture shown, andwith some further digging, this address is being used to scam people.See these posts:https://community.ebay....
Useless AI help
I have lived in my house for almost thirty years, been a member of ebayfor years and had no problems receiving items.Now, I want to access myaccount, and I am getting a message pasted on my account page asking meto change my address to one they TH...
vendas
Boa tarde,Eu sou vendedor aqui há vários anos, com um feedback de vendasbom, estou agora neste momento impedido de continuar com minhasvendas.Devido a um erro informático ou não, não consigo entender oporque de não conseguir atualizar os meus dado...
EBay refused me buyer protection after I was sold a fake watch
Looking for some advice please. I have been an eBay member for over 12years and had over 900 positive experiences buying/selling - untiltoday. I have purchased a G-Shock watch as the winning bidder, paid £217via PayPal credit and received a counte...
Seller cancels after winning bid.
I recently won bidding for JD chess board (I was the only bidder) butbefore I could pay the seller cancelled claiming the item's casing wasdamaged no longer for sale. A few days later this same seller then putsvery same item back up for sale, The ...
Resolved! Cornstarch Chunks For ASMR
Hello everyone I'm a seller of Cornstarch Chunks For ASMR on ebay 3 ofmy costumer won't to have a Cornstarch Chunks For Free. And they put meon hold yo have refund They have them items but I don't have my money
How to get a refund after seller sends faulty item then closes the case?
Hello all, I bought an item (costing £15) but didn't use it within the30 day money back guarantee. When I did finally use the item, it wasfaulty. I asked the seller to refund me and I would return the item.They said not to bother returning the ite...
20-11888-77323
item as been returned ,but seller says i need to close case ,then i canget my refund ,,dont know how to close case ,have been trying for 4 days,,not easy for old man of 76 yrs old any one help please ,,thank you
Resolved! Two different claims at the same time!!
So as the title suggests as a seller I need help with two differentclaims that I don't know how to deal with.First one was opened by abuyer who is claiming the item I sent is not original (it's a makeupproduct that I've sold loads of it already wi...
Address Information
Ebay is asking me to update my address information to include slightlymore information than I have had for the last 20 years. Trouble is, itis showing me an amended version of my address and the current versionof my address. It wont let me move fo...
Business Account Help - It blatantly isn't
Hi, like a few others I've seen. I've been flagged as a businessaccount. I'm clearly not and it's farcical, I assume it's a bot that'sflagged me. I have sold nothing new, and nothing made by me andeverything is random clutter, and or specific item...
Changing deli ery address
I have always had my purchases delivered to my work address, however Iam bidding for a new item and ut won't let me change from my homeaddress to my work address. Anyone had this problem or know how toresolve the issue?
uploading a listing whilst on holiday abroad
I am in Spain and trying to upload an item for sale but it says there isa problem with item location. Is this because it detects I am notcurrently in the uk?
Seller does not answer for warranty issue
I wrote to a seller about my watch. Seller does not response the watch ibought 2months ago has issue and i just want claim warranty. Ebay appgot no the option to "ask Ebay to step in." Poor buyer support....
Unable to verify my account
I am unable to verify my account as it says suspended and whenever I amgoing on chat, the call option only lets me enter US/ canada number butI have UK phone number
notification pop up
Hi all, anyone know why I keep getting a pop up notification of an offerafter its been sold and sent, and how to stop it please? its driving memad!thanks
Why does ebay take so long to pay out money. Seller has fed back delight at goods received
Ebay is still holding my payments despite seller receiving goods andhappy. ( tracking confirmation complete) they gave no reason to delaypayment. Anyone else experiencing this issue. First time selling stufffor years but this nonsense will make it...
Collection address is incorrect
The address I can pick up from is from when I lived 100 miles away. Thisis still in my default next to my new home address how do i remove it?When I buy something the options are either deliverer to my new homeaddress or for me to pick up 100 mile...
Seller refusing to refund a faulty item
I have an issue with an item I have recently purchased which was foundto be faulty when I opened it. I returned the item but the seller isclaiming I broke it myself and is refusing to refund . It's basically myword against theirs. I returned it so...
Being asked to switch to a business account??
Hi, I've woken this morning with a notification I need to switch to abusiness account.. it's a bit alarming I sell Pokemon cards as a hobbyit's certainly not a business I sell ones I don't want to fund buyingthe ones I do. haven't got the first cl...
I am being forced to open an eBay business account even though i am not a business
Hi everyone.This is my first time on this eBay community forum.I'verecently been informed on the eBay app that I have to open a businessaccount even though I am not a business. I've had an account with eBayfor 24 years and I've enjoyed buying and ...
Graded/Authenticated Collectable|Why does Ebay, have CGC listed as a category and not PSA/ Beckett?
I find it inconsistent, or maybe there's a reason behind it (CGC Paid?)that Ebay only has categories titled CGC. This includes when listingfrom Beckett and CGC, while I do appreciate there is a filter, why nottitle the category (graded cards) or g...
Resolved! How to contact an actual person @ eBay????
Hello, I have sold an item and the buyer confirmed they received it.However, I could not use the tracking label I initially purchased viaebay because I could not print it, so sent it via another one Ipurchased. Ebay only listed the original one an...
Customer right on eBay Policy against the insult of eBay to customer
eBay has a policy about the Money Back Guarantee:Since eBay allowedsellers from China, we have no recourse but to exercise our right tomoney-back guarantee.* item not as described based on the salesdescription - my experience here is a pure decept...
Told to create a Business Account even though I'm not a business selling barely profit stock. Help?
I don't understand with eBay sometimes. Why do I need to create abusiness account where I already have a private sellers account to sellstuff? I've tried to also change this on my phone but no luck. You gotmy personal details so where is the need ...
Business account? Why and How to appeal
Front page of my eBay says I have to upgrade to business account by 9thor face restrictions. If I do it by the 4th I get listing benefit. EBayhave not emailed me any of this and the link to appeal contains nothingto appeal. They say the government...
No indication of why I can’t pay seller fees – eBay's backend system is terrible. Address to blame.
I’ve been on eBay for over 20 years. I used to sell a lot in the olddays, and pay my fees with Paypal. I recently started selling again. Oneof my items was returned, and so my balance became negative. I went topay the balance. I discover that Payp...
ebay offer to change to business account expires 4th September
Hi, UK seller here, i was logged into ebay most of the day yesterday the4th September as i usually am, as i am many days during the week but inthe early hours of the morning of today the 5th September i noticed abanner on the smart phone app stati...
Selling vehicles
Ive had my two cars listed for sale on Ebay and both times I've hadsomeone press buy it now one car had over 100 watchers and the buyernever responded he only had one feedback now I'm left with all the feesand still not sold my cars feel robbed
Banner msg asking to upgrade to business account
Hi I have had a msg banner appear in the app asking me to upgrade to abusiness account by the 9th of September. In the message it says toupgrade by the 4th "yesterday"? I have sold about three items this yearand I only sell items from many collect...
On hold funds
I have on hold funds until item has been delivered. It's showing asdelivered through Evri but not on eBay. How long does it take for thewebsites to communicate with one another and can I requested to get themoney faster or straight away once it's ...
Personal account to business
EBay is sending me around in circles trying to contact them. Can anybodyadvise why eBay is making me register as a business account when I'mselling my own gear, junk from around the house and a radio collectionI've had for 30 years. they sent me a...
MC011 RESOLUTION
I'm reaching out for some advice regarding an issue I've been facingwith an MC011 restriction on my account.I have already uploaded thenecessary invoices from BTC Activewear and Ralawise, along with proof ofaddress and proof of identity. Despite t...
Resolved! Told I must upgrade to a business account
Dear members, Today I spotted a banner on my eBay app's home screentelling me that I must upgrade my account to a business account else Iwill face selling restrictions. I am not selling as a business, I amselling a small number of items of militar...
Can any on help me to resolve MC011?
Can any on help me to resolve MC011?or can do it for me (paid task).
Carving tool policy violation
So my auction just got pulled for a policy violation. It was for a woodcarving tool... A Flexcut Carvin' Jack, which comes in the form of a'penknife'. So I can go into eBay and buy individual hand carving toolswith all the blade shapes my Carvin' ...
The buyer gave me wrong address, now won't pay and ivr lost my item, trying to speak to ebay is a j
The buyer gave me wrong address, now won't pay , and I've lost item ,trying to get in contact with ebay is a joke.
Connecting my old account
Hi upon using the new format I appear to have created a new accountinstead of connecting to my original account that I have had years ? Cananyone guide me many thanks
eBay
I am very ordered a PC but he won't send it me because I've been waitingsince 31st of August £110
Help with restrictions
Hi, I don't know if anyone can help but the auto bot can't/won't answermy question. Ebay have put a restriction on my account but I've notreceived a message as to why. I just downloaded the app a few weeks ago,was able to bid and then suddenly res...
keeps changing to ebay.com
Hello. When I go on ebay.co.uk and go to the selling page, it keepsswitching to ebay.com. I can't post any of my orders out because itthinks I'm in the US. It's only just started doin this and is sofrustrating. I've logged out, cleared all my hist...
Stolen item
I bought an ipad here last year recently found out its actually a stolenschool/college ipad as i reset it i can no longer use it and i want mymoney back i cant get in contact with anyone one ebay
Seller
Why havent they been shud down for breach of Ebay policy?? Iv proventhis to be true and cant belive ebay haven't steped up and protected thebuyers. Honestly disgusted with ebay response
New messages page - messages won't open
I clicked on "Try new messages" link on normal messages page. Messagesare listed but won't open, there is just a reply button. I cannot locatean option to revert, am now stuck with the new, non-functional page.Isthere a resolution to this please?
Seller refuses to send item and its now over 90 days.
I ordered an item and it said it was coming from China. It didn'tarrive. I contacted the seller and they promised to send again. It wasnta masive item and I thought nothing of it. Eventually I realised thatthat hadn't been sent either. Its now ove...
Buyer wants to collect but says cannot make QR code.
Any suggestions? I've suggested he cancels the purchase because of I doit I lose fees charged as he has paid. I've tried to discuss this witheBay but there is no way of talking to anyone. It just tells me todiscuss here.
Scam bidder
I'm having trouble with a bidder who bids for items and as no intentionof paying me her feedback is so bad where they make bids on items andpeople have had to cancel there order .The lady in question is disabledand in a nursing home she needs to b...
Phone number
How can I give my phone number to a buyer to arrange collection?
Account restricted although I’m paid up
My account has been restricted after selling an item . I assumed thefees would be taken from my card but apparently not . however I paid thefees and my account was still restricted. The messages tell me to make a'one off payment' to lift the restr...
Collection Code - I forgot to get it
I forgot to get the collection code from the buyer when they collectedthe item. How do I now mark as collected?
Account got switched from USA to Uk and I don't know why
Can someone tell me why my USA account just switched a UK account? Ican't switch it back for some reason. I don't even live in the UK.
Seller abuse
I contacted a seller as the jacket I purchased from her in my mind wassized wrong she became quite offensive calling me a liar amongst otherthings I said I would try sell it on but she then asked me to return itwhich I eventually agreed too she is...
how to sell a car on behalf of someone else
my son would like me to sell his car for him on eBay. How do I do thison my account please?
Problems with ebay
My problem is not with a buyer and if it was there are plenty of placesI can go to for advice and help on eBay. My problem is that thereabsolutely nowhere to find out how to resolve issues with ebay - thecompany!
Threatened by eBay seller
Hi I've been threatened by a seller if you go to the messages you'll beable to see it with your eyes I do have screen shot as well what is mynext move ? thanks
Seller said reserve not met?
Today I won an auction and paid instantly. An hour or so later theseller messaged me and said that the reserve was not met. Obviouslythere was no reserve as I would not have won the item.The seller thensaid I would have to contact PayPal for a ref...
Refund
I have brought an order and when I opened it today I have found it to bea different item to the one I ordered this is not what I have wanted andas such would like a refund as this is not my error and have been intouch with the seller and have had ...
Resolved! Protecting minors policy = updated?
has this "Protecting minors policy" been updated recently or not?
Refund
I have returned this item 22-11955-73535 and still waiting for therefund why does it take too long ! thank you
Collection
Can the buyer collect after paying for postage
Refunds - buyer protection & customer support
Why does eBay think it's ok for the buyer to be out of pocket returningan item to a seller who described an item completely incorrectly? No oneresponds asking the question online despite an hour and a half trying toresolve, and yet when you reques...
Breach of design rights on a sold item
For context I am a 3d designer that designs models for people to buy and3d print at home, in recent weeks I have discovered someone selling 3dprints of my designs on eBay. This is in direct breach of the 'privateuse license' in which my designs ar...
Why am I not receiving messages from customers through the ebay system?
I have had many messages, through my personal email address, fromcustomers who say they have sent many messages to me through the EBaysystem but none of them are received by me. Can anyone explain this?
Has anyone noticed how bad Ebay Customer service has become in the past few weeks?
Got to say I am shocked how bad Ebay customer service has become. I getan email from them saying I can appeal a decision they have made. Whenyou try to they just say you can not appeal it. The email is incorrect.Spoke to the leadership team twice ...
Resolved! Fake feedback
How to remove a fake negative feedback
Partial refund
I am trying to make a partial refund to a buyer of £10. EBay does notmake it easy to do this. I have not been able to contact anyone as thecontact us does not cover partial refunfd to buyer. Any help would beappreciated. Thanks Jim
Multi-user account access messages
Hello: I have created users using the mutli-user account access toaccess our business account however these users cannot see the businessaccounts messages only their 'personal account' messages. I have allowedall permissions. Any ideas? Thank you.
Reserve Price
HiHoping someone can help.100% sure I originally set a reserve on anitem.The item did not sell and got automatically relisted.The item hasjust sold for below the reserve.When an item automatically 're-lists'then does the reserve not get carried th...
Item damaged by Ebay Authenticator
Has anyone else had an item damaged by an ebay authenticator? I had awatch returned to me as a seller because the documentation didn't matchup although it was confirmed as the authentic watch. I've just properlyunpackaged it and the watch clasp ha...
Resolved! Customer Support
I'm having a conversation with a seller. I sent a message but thenaccidentally pressed on an option to block messages from the seller. Howcan I unblock the seller in order to continue the dialogue. Also, Isuspect the item that I bought is a fake. ...
Report a death
My cousin has died and I want to close his eBay account. Does anyoneknow how to do this?
Resolved! Relistings
As from 1st October the 1000 relisting it being slashed to 300 surelythis is a backward step for eBay with loss of money to the company withless sales from their sellers. We have on average 400 items so with the1000 relistings we get two bites of ...
Wrong item sent, I'm holiday 09.09
I got the wrong handles, they are not OLIVARY HANDLES at all, they arecheap handles. The seller apologized for the mistake and agreed to thereturn, the problem is that I am on holiday until September 9th and Iwill only be able to send them back af...
Seller misled me, sent broken items, now won't respond
Seller clearly advertised an item as suitable for a certain vehicle, Ibought this item, item arrived broken and seller - she kept telling meit will take 8 to 12 weeks to received replacement. After the first 12weeks she repeated this, I patiently ...
Getting in touch with an eBay customer services rep
How do I get in touch with a cutomer service rep? I sell personaliseddecals and a customer wants to return her item as she claims its not asdescribed. I explain in my listing that the item is sold be height andis the overall height from top of the...
Ebay has the worlds worst customer service there is no way to actually talk to them to resolve issue
Ebay has the worlds worst customer service.It's total reliance on auseless automated system masquerading as artificial intelligence whenonly the artificial bit applies means that its users are often leftfrustrated and angry.Ebay has greatly deteri...
mixup with two different buyers for same item
I have sold, been paid for and delivered a clock. I have just received amessage from another person whothought he had bought the clock. How do Icontact an eBay agent to sort this out ? The automated assistant justkeeps sending me round a loop whic...
20% added to all my shop listing and 20% on the postage
I am fuming. My sales have completely collapsed. No sales. I looked intoit today and 20% was added to all my 1400 + items in my shop. Plus 20%added to the post to. I phoned Ebay 3 times today to be told by a veryunconcerned Ebay agent in Berlin. "...
Report a seller
I want to report a seller for fraudulent activity. I got a phone callfrom a man pretending to be from my bank. He had my phone number and thelast four digits of my credit card number. I know eBay sellers can getaccess to these personal details. He...
my bids cancelled multiple times .help
My bids cancelled multiple times help please@ links to members
I bid for item. Seller cancelled item at end of auction claiming lost or damaged then has relisted?
What can you do about this sort of action?
Information on a transaction
Hi Guyshow do I get information on a transaction.i want to find out whatthe item was
Cherished / Private plate advise
Hi all, I have a private plate for sale and was thinking of listing iton eBay. Can someone kindly advise what the Do's and Don'ts are withlisting on eBay and any Tips on how to list it please. Ideally what arethe steps I should take once (hopefull...
Raising an invoice
I have a buyer who is interested in 4 or 5 items, some of which havebids and some offers, I am prepared to lump all the items together andwork out the total postage cost. Question is how do I raise the invoice?Can anyone help a "silver" novice Eba...
Missing parcel claim yodel
Hi, I posted an item with yodel which has gone missing, and I haverefunded the buyer. I got in touch with yodel to as how I make a claimfor my item and they said i need to contact ebay about it because Ipurchased the delivery through ebay. I have ...
ebay agent contact
how do I speak to an agent at eBay? I cannot find the answer to myquestion in the FAQs anywhere. I am selling a number of items and thereis a buyer who wants to buy a number of them at an agreed price pluspostage. how do i get payment for these th...
Nectar points
Hi, I'm trying to convert my nectar points over to vouchers butstruggling to do so as there is no option..I thought it was possibleuntill midnight tonight?? Many thanks
Amount taken from my account order number given, but does not show on my purchases
EBAY Commerce took amount of money via Paypal, order number given , thisnumber does not show on my purchase section on ebay
Not able to send offer as unpaid warning came up . I have never not paid for any items
I went to bid on a jumper and a red warning came up telling me Icouldn't bid due to having unpaid items. I have 100% feedback for myfast payments never missed paying for any item . I am confused as to whyI got this notice when trying to put an off...
Account restricted
Hi there I have provided tracking months ago, I have settled my oldaccount balance which has now been reinstated however I would like mynew account to be in restricted and payment to be made. I have calledumpteen times and nobody is answering me y...
Broken ornament
I purchased a robin ornament which arrived 2dy but was smashed by thecourier. I emailed the seller and sent them pictures. They haveapologised for the damage and are going to refund me. But they haveasked me to send eBay the pictures of the damage...
Authentication
Goods sent for authentication to same postcode as the buyers
Refund from seller.
Hello guys. I bought an item and it was not as good as I expected. Iinformed the seller politely and they told me that they would send meanother item within 50 days. However, I have waited for more than 2months. When I mentioned this to them again...
sent a pair of trainers 2 days ago
ust had a fowel mouth message fro a buyer, who send me a photo ofmypackage, and then a t' shirt I'd never seen before, so trying to saywheres my item, they have had the Adidas trainers and tried to make outIsent the wrong item by showing a photo o...
Scam
Bought star wars outlaws as a gift, heard nothing back the seller for 2weeks after messaging, now the product hasn't arrived, and have to waita month till I can file for a refund, the person I bought it off now hasno shop inventory and from what I...
What about a new service...
What about a new service"LOOKING FOR" it would save a bit of time
eBay app Invalid Request at login
My Google Pixel 7 Pro suffered a swollen battery and is now no longerusable. I have bought a Samsung S24 and have installed the eBay app,however cannot login. I input my email address and password but justreceived "Invalid Request" each time I try...
How do I reprint Packing Slip/Invoice when it failed to print first time.
Please help - this has not happened before! How do I re-print a PackingSlip/Invoice when the first one failed to print? Many thanks, Bridget
EBay are thief’s
Ok now I sold an item. Buyer has recieved item and left positivefeedback. Now eBay will not release funds to my account u til the 8 sep.( item sold because I need the money ) now I've been a member for 17years with 100% feedback on all cases of bu...
How do you get customer service to actually do something
Customer service is in effective and send you round in circles whentrying to get them to resolve issues particularly with Sellers such asUK Focal. They and the seller were both ineffective in helping toresolve the issue of an order i did not recei...
Bought something but it’s fake
I bought brita filter cartridge but I received item after 2 weeks andwhen i received its fake . It does not even properly fit into brita jugalso when i received the box was opened it was old box opened fromeverywhere. N when I compared my filter c...
Resolved! Duplicated listing
I have recently purchased an item using autopaid and I have since foundthat it has been listed twice and I have been charged twice by PayPal.This is an issue with eBay but I cannot find a means of progressingthis?????. Can anybody help???
Ebay account
Hi I can't get into my ebay account it keeps contacting to an olderaccount I've tried the password s that I knew I've tried the helpadvisor to no avail and am looking for a number to speak to a human ?
Buyer Changed Mind But Saying Item Is “Defective”
Sold an expensive pair of sneakers. The buyer received the item and hasnow changed his mind but trying to say the item is "defective". Thereason he is saying that is because they do not fit his feet the same asother brands/styles of trainer in tha...
Printer ink
I recenly purchased some printer ink. I was only able to print off oneA4 page and then when I tried to print more it was really faded. Lookslike it is a dodgy cartridge. Seller refusing a refund and do not wantthe item returned. I feel ripped off!
ebay commerse uk ltd
hi i ordered an item on ebay but it isnt showing in my purchases and ipaid for it through paypal when ive gone into my account it was showinga different user name i thin
Buyer asking for money or refund
Hey, I sold an item for like 99p, sent it have a recepit and the buyerlisted the item as not received but in a message said, they selectedthat as the reason but royal mail as asking for them to pay to receiveit so they want me to send them money t...
How do i. Get a pay pall
How do i get pay pall
global shipping service delivered the wrong item to the buyer and have witheld my funds
Ebay global shipping service made an error and delivered hte wrong itemto the buyer i need to talk to ebay help but all i get is hte autimatedassistant how do i sort it out
Order lost
Buyer says parcel not delivered but tracking number is showing parceldelivered?
Password
Need my current password so I can change it thank you PennyScott-BLackhall
speak to an agent
I have a faulty item, and the seller does not repy to my emailsThe itemis 7 months old so the normal process will not work.how can I send anemail to Ebay so they can assist?John
BAD SERVICE
Dear Sir/Madam I have just spent over an hour with 4 different operatorsconcerning problems. 1 listing removal2 slander. You advise the listingdoes not conform and yet allow others to be sold double standards.youhave advised that there is a mark a...
Resolved! Return label already used - seller disregarding the fact
I ordered a light fitting that required assembly. Unfortunately, theitem arrived with mismatched components so I couldn't assemble it. Iinformed the seller who replied by referring me to instructions. Irestated the issue twice and each time they r...
How do i refund a buyer
How to refund a buyer
Unable to do listing
Facing some issues listing the product for the very first time the limitis exceed
damaged goods - refund and payment to me NOVICE
The item was received damaged. the client asked me for refund I told himhe should claim. I could not find method to do it. My payment has beenfrozen. since then I have heard nothing
I haven’t received yet my order but it’s showed delivered?
I haven’t received yet my order but it’s showed delivered?
Listings
I listed an item on ebay yestaerday but it didnt appear on my originalaccount. It does however appear for sale with a completely differentaccount. I did it on the app using my iphone but the app is my originalaccount so how it has generated a new ...
Refund
I brought a TV was a lot of money and it was a working I have got proofto prove it was a working I contacted the sailor and explained it I gaveher my number and she was texting me to and throw and she said if itdoesn't work with nothing we can do ...
Faulty caravan
I've bought a caravan that has a fridge that spews gas into the caravanwhen on gas. Could have killed us. The seller knowingly sold this. Whatcomeback do I have?
4 Month Old Return Request
Hello. I have a buyer who after a number of excuses for no collectionhas asked for a refund as has decided they cannot collect in the timeperiod I have now offered. My issue is I didn't realise there was a 30day period where eBay were happy to ass...
How to Contact Customer Services?
My eBay account was hacked (somehow) and my account was automaticallylocked by eBay. I have tried to reset the password but it appears thehacker has already changed the phone number. I tried to contact customerservice but the automated system keep...
How to contact customer servies uk
How do i contact customer services i cant get past the automated chatand the options dont cover what i need to contact them about
Ebay loged me in on the wrong username
I was using my laptop in exactly the same way as always. Chose an itemto buy and none of my usual details were displayed. No credit carddetails. Had an address i hve not lived at for 20 years. I had noindication I was using an account that I must ...
Seller Never sent out item i bought, eBay wont help
Hi,I ordered the the item on the 24 Jul 2024, They never posted theitem.I've since messaged them more than six times over the month askingif they had an update on when the item will be sent out, but i havereceived zero reply. They printed out a la...
Buyer started a return
Hi, A buyer started a return and my funds are on hold, but the issue hasbeen resolved via messages. Is there a way to close the case/return?Thank you
Issue with £5 voucher
I've just placed an order for £75 and tried to apply the voucher but Iobviously did something wrong as it's not worked and I don't know how toback track. I'd be so grateful for any help. Thanks so much.
Couldn’t use payment labels
I couldn't use the labels generated by eBay (isle of man won't sendfirst or second class). The funds were taken From my acount for theselabels but then i had to pay separately to post them - how do i contacteBay and get my money back
Hi there does anyone know the telephone number for eBay representative
Dies anyone have a telephone number to speak to eBay representative
releasing money from hold on transaction
I have advertised, sold and the item has been collected from my housetoday. The buyer has paid for the item via ebay who have it on HOLD. Thebuyers gave me a release code when they picked up the item. They alsohad QR code but I cannot use the code...
"Post now notification" everytime i log in on item posted
Howdy, As the post states, I keep getting a notification everytime I login to post an item I posted last week, I purchased the label and markedas dispatch. When I go to my seller hub or dashboard it dissapears butit* annoying and concious if the b...
Live Support Services
why the live support is not available , the time is now is 11:27am andtoday is Tuesday
Cancel bid
Hi Is it upto the buyer or seller to cancel a bid on an item they havebud on
I am finding it impossible to contact eBay customer services
Why can't I contact eBay customer support?
What is a third party authentication app
What is a third party authentication app ? Is this new brain storm worththe hassle of setting up ?
Cancel a listening
I need to cancel a listing item listed wrongly advertised
Possible scam
I purchased a mobile phone back in May, worked fine for 3 months and nowfound out the seller has contacted their phone provider to mark it aslost/stolen. So it has now been blacklisted and unable to use any sim inthe phone. Has anyone had a simila...
i want to conntact a seller
i want to contact a seller to ask a question but when i click contactseller it takes me back to first page
Resolved! Large item arrived damaged. I arranged the courier and am now claiming recompense. The claims shew
I arranged the courier and am now claiming recompense. The claims peoplerequest proof of purchase but I am worried about giving too muchpersonal information away. What would be the best way to send the proofinformation and how do I do it please?
Illegal Activity - Activation Locked Device
Just had an email saying a listing has been removed "Illegal Activity -Activation Locked Device" It was an iPhone SE 2016It has been wiped andremoved from my account with no sim restrictions. Was my only error notstating that in the description + ...
EBay return but no refund
Seller agreed return. Initiated eBay return. Tracking shows itemreceived by seller. No refund after 4 days. Messaged seller. Noresponse.No option available to escalate to eBay.What do I do?
Seller won't correspond wih me
I have requested an invoice from a seller several times. I purchasedseveral items that will fit into one large letter, but the seller won'trespond to my request. How can I cancel the order if the seller won'tcommunicate.