Working with Patients
3. Billers work with patients. Coders usually don’t.
Working with patients in a clinical setting isn’t for everyone. Luckily there are many jobs in healthcare, including medical coding, where you can really help patients without having to work with them directly. Medical coders work behind the scenes in collaboration with physicians, billers and other staff.
Medical billers must communicate with patients. Things don’t always go smoothly, and it’s a biller’s job to act professionally and empathize with patients who aren’t always thrilled to discuss costs they never expected to cover.Effective billers help patients understand their charges and are an integral part of the overall healthcare experience.