Made A UPI Transaction Mistake? Here’s How To Get Your Money Back! | NTT DATA Payment Services (2024)

UPI payments have revolutionized how we transfer money in today’s digital age. However, with its convenience, there are some chances of mistakes too.

If you have made an unintended UPI transaction or encountered an error during payment, don’t panic! It can be solved.

But how?

That’s the purpose of this blog! In this blog, we will guide you through the process of retrieving your money and resolving UPI transaction mistakes. Whether it’s an incorrect account number or an unintended transaction, we’ve got you covered with practical tips and steps to rectify your mistake and get your hard-earned money back.

Let’s get started, shall we?

Reasons Why a UPI Transaction Fails

A UPI transaction can fail due to a lot of reasons.

Here are some common causes:

1. Incorrect Pin

Entering an incorrect UPI Personal Identification Number (PIN) is one of the most common causes of UPI transaction failure. The UPI PIN is necessary for transaction authentication and authorization, and if it is entered incorrectly several times, the transaction will fail.

2. Exceeded Daily UPI Limit

The user’s bank often sets a daily payment limitation for UPI transactions. The transaction will fail if the transaction amount exceeds this limit.

3. Incorrect Details of the Receiver

UPI depends on accurate data, such as the receiver’s UPI ID or mobile number associated with their UPI account. The transaction will not be delivered to the intended recipient if any of these details are inaccurate.

4. Insufficient Bank Balance

UPI transactions require funds to be present in the sender’s account to carry out the transfer. The transaction will fail owing to insufficient funds if the account balance is less than the transaction amount.

5. Technical Glitches/Network Issues

Technical errors or network connectivity issues may cause UPI transactions to fail. This can happen on the user’s device, the UPI platform, or the bank’s servers.

6. Transaction Timeout

Certain UPI transactions have a time constraint in which they must be completed. If this time limit is exceeded, the transaction may fail due to a timeout.

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Can Your UPI Transaction be Refunded?

Yes, if UPI transactions are done in error or are fraudulent, they can be refunded. You can ask your bank or the UPI payment app you used to reverse the transaction.

To request a refund, you will need to provide the following information:

• Your UPI ID or VPA
• The transaction ID
• The amount of the transaction
• The date and time of the transaction
• A reason for the refund

After you submit your request, the bank or UPI payment app will evaluate the situation and give a refund if it is found to be reasonable.

Here are some points to keep in mind while getting a refund for a UPI transaction:

• Act quickly: Requesting a refund as soon as possible will increase your chances of success.
• Be clear and concise: Ensure you are as clear and concise as possible when explaining why you are requesting a refund.
• Provide all the necessary information: You must provide all the requested information, such as your UPI ID, the transaction ID, the amount, and the time and date of the transaction.
• Be patient and wait: You may have to wait for some time while the bank or UPI payment app investigates your refund request.

Can UPI Payments be Cancelled?

Actually, no. UPI payments, once initiated after entering the amount and your confidential UPI PIN, cannot be cancelled.

However, this is not always the case. As explained above, you can get a refund for money if there was an error, the money was transferred to the wrong account, or debited from your bank account, but the receiver didn’t get it.

You can always contact the UPI app of your bank and ask them for guidance and support to help you get your money back.

The process of filing a complaint is explained below.

How to Complain about a Wrong UPI Transaction?

If you have made a wrong UPI transaction, you can follow these steps to complain about it:

Step 1: Contact the UPI payment app that you used

Most UPI payment apps provide a customer service number or a chat option where you may report a faulty transaction.

Step 2: Provide the following information to the customer support representative

• Your UPI ID or VPA
• The transaction ID
• The amount of the transaction
• The date and time of the transaction
• A reason for the refund

Step 3: The customer support representative will issue a refund if the request is found to be valid

If you are unhappy with the UPI payment app’s response, you can file a complaint with the National Payments Corporation of India (NPCI). The NPCI is the organisation in charge of the UPI system.

You can complain with NPCI by visiting their website and filling out the online complaint form. You must provide the same information you entered into the UPI payment app.

Your complaint will be investigated by NPCI, and relevant action will be taken.

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Conclusion

Though UPI payments are simple and convenient, you should always use them cautiously and avoid making any mistakes.

However, once made, it is also possible to rectify it. It’s important to act quickly by contacting your bank or the UPI platform’s customer support. Be patient and persistent in following up on your complaint, and keep records of all communication for reference.

By staying vigilant and proactive, you can increase your chances of recovering your funds and avoid future mistakes.

Frequently Asked Questions (FAQs)

1. Are UPI transactions safe?

Yes, UPI transactions are generally secure. They use a two-factor authentication mechanism that needs you to input your UPI PIN and the PIN or OTP from your mobile phone. However, you need to be cautious about phishing schemes and malware assaults.

2. Can a UPI transaction be reversed?

Yes, a UPI transaction can be reversed if it was made in error or was fraudulent. You can request a reversal from your bank or the UPI payment app you used.

3. Can UPI transactions be tracked?

Yes, UPI transactions can be traced by your bank, the UPI payment app you used, and the government. This is because UPI transactions are connected to your bank account and mobile phone number.