Lock or unlock Apple Card - Apple Support (2024)

FAQs

Can you unlock an Apple Card? ›

On your iPhone, open the Wallet app and tap Apple Card. Tap the participant's name. Tap Unlock to Resume Spending, then follow the onscreen instructions. You might be asked to enter your password.

To learn more and see if you're eligible, contact an Apple Card Specialist at (877) 255-5923 or in the Wallet app. On your iPhone, open the Wallet app and tap Apple Card. , then enter something like, "I would like to learn more about payment assistance plan options."

If your account is locked while under review, you also can't transfer money to your bank or make purchases with Apple Pay.

If you visit an Apple Store, you are unlikely to be charged. However, an Apple Authorised Service Provider (AASP) might make a small charge to assist. That said, you should be able to resolve the problem without help…

You can't reopen the account. Maybe some time in the future, but I don't prediction the future any better than you do. The card will stay in your Wallet and cannot be removed. Banks tend to have long memories, and I'd revisit the situation every year or two.

And if you ever need to contact us, just call or text — we're available 24/7.

Apple Card named best in customer satisfaction among co-branded credit cards with no annual fee by J.D. Power. Apple Card has been named the Best Co-Branded Credit Card for Customer Satisfaction with No Annual Fee in the J.D. Power 2024 U.S. Credit Card Satisfaction Study.

Alternatively, you can chat with an agent by using the Apple Wallet app and tapping "Message." By phone: Call the Apple Card customer service department at (877) 255-5923.

No, a debit card lock generally doesn't stop the processing of any recurring or automatic bill payments, such as your credit card payments. The main purpose of locking is to prevent someone from using your card for new, one-off purchases or withdrawals, like going on a shopping spree or getting cash from an ATM.

Does locking your card lock your account? ›

It allows you to freeze your card or account temporarily and block further charges. Locking will typically prevent new transactions but leave automatic payments, such as bills, bank fees, and subscriptions, enabled. It also won't stop transactions that you initiated before locking the card.

Your account may be locked if there's suspected fraud on the account, or if additional security checks need to be completed. If your account is locked, you can't use Apple Cash to make purchases, send or receive money, add money to your account, or transfer money to your bank.

Like most things with Apple Card, you can easily lock your physical Apple Card in the Wallet app. You can also easily request a replacement.

If you have questions about Apple Line of Credit, want to update your personal data, or to close your account, you can contact support by calling 877-255-5923.

(800) 275–2273

Apple / Customer service

Open the Settings app on your iPad or iPhone. Tap on "Wallet & Apple Pay". Select your Apple Pay Cash card. If you see a message saying that your account is locked or under review, follow the instructions provided to verify your identity.

Only your carrier can unlock your iPhone. Contact them and request an unlock. After you submit the request, it might take a few days to complete. Contact your carrier to check the status of your request.

Fix Apple ID locked for Security Reasons via Apple iforgot

When you find Apple ID locked, another easy way is to verify your identity with iforgot.apple.com unlock. And this is also an official way to unlock Apple ID when your Apple ID has been disabled for security reasons.

Use Account Recovery: If you can't access your recovery email or don't have two-factor authentication enabled, you can initiate an account recovery. This process may take several days, but it allows you to regain access without needing the security questions. Start the process by going to iforgot.apple.com.