Keeping track of payments - CommBiz user guide - CommBank (2024)

• What's this guide for?

  Learnhow to find, track, cancel and recall payments.

  See Also

  An in-depth look at the chargeback process + tips for avoiding repeat chargebacks

• Why you'd do this

  To find information about a payment you've made, check if it's been authorised or recall it.

• What you'll need

  • Information about the payments you're trying to find like dates, payment amount or description
    

• You can see the payments you have access to, including payables and receivables, by going toPayables>Transaction Group Status List.

  See recent payments

  • Select aProcessing Date(Previous 15 months, Next 15 months or an exact date or date range)
  • ClickSearch

• Can't find a transaction?

  • ClickShow Advanced Search
  • Search for the payment by amount, description, payment type or status
  • Hint: the payment may have been submitted with an incorrect processing date, so make sure you check both past and future dates when looking

• View detailed information about a payment

  Once you've found the transaction you're looking for, click on theTransaction IDto open the ‘View Transaction Group’ screen.

  From here, you'll be able to:

  • View the payment's status history e.g. who created it and who authorised it
  • Copy the payment if you need to repeat it
  • Save the payment as a template if you regularly pay to or from the listed accounts

• Payment status descriptions

  There are17 types of payment statuses, so you know exactly what's going on with your payment.

• If a payment has been made in error, we may be able to help. Please note the below services are provided on a 'best endeavours' basis only and fees apply.

• Cancelling a payment straight after it was made

  If the payment occurred within the past few hours, we may be able to intercept and recall it before it reaches the recipient. Please call us immediately on 13 2339.

  Note: we can only cancel Direct Credit and Direct Debit payments made to or from other financial institutions, as payments to/from other CommBank accounts or Fast Payments are processed instantly.

• Tracing or recalling processed payments
  

  If the payment has already been processed, you can request a trace and/or recall by calling 13 2339.

  If you have inputted incorrectaccount details it is likely that after 48 hours the payment will bounce back to your trace account.

• Tracing, amending or cancelling International Money Transfers (IMTs) or priority payments

  If you made the payment through:

  • ThePayablestab – call 13 2339.
  • TheMarketstab – call 1300 222 339.

• Payments that are not authorised within five days of creation will be automatically declined.

  If you still wish to authorise an expired payment, copy its details to a new transaction:

  • Navigate to Payables > Transaction Group Status List
  • Select Previous 15 months as the Processing Date and click Search
  • Locate the payment in the list
  • Click on the Transaction ID to open the ‘View Transaction Group’ screen
  • Click Copy
  • Check all details are still correct, then click Submit

  You can now let your organisation's authorisers know their payment has been resubmitted for authorisation.

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• Still need help? Call 13 2339

• This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circ*mstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 1998 or view theCommBiz Terms and Conditions.